The BMW Store

Emily was amazing. I started off browsing and evaluating a few different luxury SUVs from different makers. She helped me identify exactly what I was looking for and over the next month and a half she alert a few different luxury SUVs from different makers. She helped me identify exactly what I was looking for and over the next month and a half she alerted me whenever a vehicle that met my criteria was available. Her customer service was extraordinary and greatly contributed to my decision to purchase my BMW X3. I really love my new vehicle and would highly recommend The BMW Store to anyone looking to purchase a top notch, luxury automobile. More

Buying a new car is usually requires a great deal of effort to get exactly what you want. After the acquisition, you often feel that you should have been more prepared and informed about model availabil effort to get exactly what you want. After the acquisition, you often feel that you should have been more prepared and informed about model availability, options, current sale pricing, features, etc. I just purchased a new vehicle from The BMW Store in Cincinnati and, by far, had the best car buying experience of my life. The salesman was professional, knowledgeable, informative, and made me feel like I was a lifelong friend asking for advice. I ended up with exactly what I wanted at the price I expected to pay. The sale was painless, prompt, and I was given special attention on operation of all features. I received a follow up phone call to make sure all was well and to ask if I needed anything. I will buy my next car from this salesman. More

Paul was an absolute pleasure to work with and kept me in the loop every step of the way on my order - I look forward to working with him and the BMW Store again! the loop every step of the way on my order - I look forward to working with him and the BMW Store again! More

I cannot speak highly enough of Matt Harless, the Sales Manager of The BMW Store. We drove with our son from Michigan to purchase a used vehicle from this store because of their high ratings. When presente Manager of The BMW Store. We drove with our son from Michigan to purchase a used vehicle from this store because of their high ratings. When presented with a problem, with the used vehicle that was purchased from this store, they corrected the problem immediately. It is a sign of integrity that they stand behind what they are selling and will go the extra mile to make sure their customers are happy. I highly recommend this dealership. Integrity in a dealership is extremely hard to come by and I am impressed with the way the upper management team handled the situation. This was my 20 year old sons first experience buying a used vehicle and the way this Sales Manger reacted and responded was outstanding. Highly recommend The BMW Store and Matt Harless. More

Wonderful service and responsiveness by Dean to all questions and concerns. Very professional. Meticulous attention to detail on the day I took receipt of the car, including a careful and thorough walk questions and concerns. Very professional. Meticulous attention to detail on the day I took receipt of the car, including a careful and thorough walkthrough of all car features by Susan. After purchasing the car, received several follow-up calls to ensure all my needs were being met. Great work team! More

Excellent service. Car arrived when promised. Paul was a great salesman and kept me appraised of the progress of the car build and delivery. Would definitely buy a car from him again. a great salesman and kept me appraised of the progress of the car build and delivery. Would definitely buy a car from him again. More

Thanks Emily Blose, for providing me not only excellent customer-service but EXCEPTIONAL customer service! Thanks for listening to my wants and delivering them! Amy Ludlum (my BMW genius) and Jemar Dubose( customer-service but EXCEPTIONAL customer service! Thanks for listening to my wants and delivering them! Amy Ludlum (my BMW genius) and Jemar Dubose(Finance) were also very customer-centric! In fact, all of the staff was very welcoming! Thanks BMW Store for providing me the ULTIMATE Experience!!!!!! More

My experience at The BMW has been a positive experience. I received excellent service from Paul Kolleck and Susan Ward and I recommend them. This is my first BMW and I am very pleased with the purchase. I received excellent service from Paul Kolleck and Susan Ward and I recommend them. This is my first BMW and I am very pleased with the purchase. More

The BMW Store truly went above and beyond for us with this purchase. this purchase. More

I drove 2 hours to look at a BMW 540i that I had found online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another online. However, when I arrived I was told that it was sold about 30 minutes prior to my arrival. Matt Swartz, salesman extraordinaire, found another 540i for me to test drive. It had just came in and had not even gone through detailing yet. I actually ended up liking it better than the one I had originally came to see. Matt and the rest of the team at The BMW Store were terrific to work with and made my buying experience so easy. I would definitely recommend this excellent dealership. , More