
The BMW Store
Cincinnati, OH
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All the people were very professional and friendly. Paul and Susan have answered our questions in a timely fashion. The other people that we have had contact were also very willing to assist us. and Susan have answered our questions in a timely fashion. The other people that we have had contact were also very willing to assist us. More
I thoroughly enjoyed my purchase experience at the BMW Store. There was no pressure to buy. I had a X-3 (2021) built and it only took three weeks for delivery. I was surprised at the short turnaround s Store. There was no pressure to buy. I had a X-3 (2021) built and it only took three weeks for delivery. I was surprised at the short turnaround since we are currently in a pandemic. Some of the other auto manufacturers are experiencing significant delivery delays. The staff was friendly, professional, and courteous. I got all of my questions answered. I am happy with my vehicle choice and this dealership. More
Paul Kolleck and Susan Ward made this experience truly special. They covered all bases fully, and even allowed me a loner care while waiting for my car to be built and delivered. Thank you so much Paul special. They covered all bases fully, and even allowed me a loner care while waiting for my car to be built and delivered. Thank you so much Paul and Susan! More
I worked with Paul Kolleck and after sitting down for a few minutes literally asked: "Did we just have the easiest car buying experience, ever?" Short answer is yes, and delivery was a breeze with Susan d few minutes literally asked: "Did we just have the easiest car buying experience, ever?" Short answer is yes, and delivery was a breeze with Susan doing a great job explaining the huge amount of features available. Will be back. More
The dealership lives up to everything you would expect from a BMW product. Our Client Advisor, Emily Blose, was outstanding throughout the entire ordering process, kept us up to date on our vehicle status from a BMW product. Our Client Advisor, Emily Blose, was outstanding throughout the entire ordering process, kept us up to date on our vehicle status, and has excelled throughout the car delivery and even after we took delivery. Highly recommend the dealership and Emily! More
Outstanding group of folks at the BMW store. Starting with a great product of course, and they work together as a team. They made sure we got the best possible deal. No pressure, good advice on selectio with a great product of course, and they work together as a team. They made sure we got the best possible deal. No pressure, good advice on selections, and financing was a breeze. Everyone we dealt with there, including especially the service department, have been similarly expert and professional. Special shout out to Paul Kolleck, Susan Ward, Ric Koresky and Eric Fender. More
Jonathan has given us great service and very patient, thorough instruction. He was more that willing, even months after we had purchased, to meet with us again to understand the car's various features. thorough instruction. He was more that willing, even months after we had purchased, to meet with us again to understand the car's various features. I would highly recommend Jonathan to anyone interested in purchasing a car at the BMW store!! More
Rodney in service has always been a pleasure to work with. Jonathan Kumar was a first time for me. I think he did a commendable job for a young salesperson. In all, everyone was very helpful. with. Jonathan Kumar was a first time for me. I think he did a commendable job for a young salesperson. In all, everyone was very helpful. More
This is my first BMW, an X3, and I love it. I had a great sales process with Jonathan Kumar. Jonathan lives and breathes BMW and his passion for the brand comes through. He set my car up for me so th great sales process with Jonathan Kumar. Jonathan lives and breathes BMW and his passion for the brand comes through. He set my car up for me so that all the major functions were fully available before I drove off the lot and he took the time to explain in detail the features of my car. I highly recommend The BMW Store, and Jonathan in particular. More
This was my first purchase from the BMW store, but I will likely be back for a second in the future. The sales process with Dean Stathes was excellent and Susan Ward did an excellent job walking me through likely be back for a second in the future. The sales process with Dean Stathes was excellent and Susan Ward did an excellent job walking me through all the details of the car. More