
The BMW Store
Cincinnati, OH
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Excellent experience overall at this dealership. Have bought three cars here. Sales staff professional and courteous. Service has been good overall. Valet loaner service is exceptional. Sometimes dif bought three cars here. Sales staff professional and courteous. Service has been good overall. Valet loaner service is exceptional. Sometimes difficult to get through on phone without leaving voicemail but responsive once you get through. Would recommend this dealership. More
The 2021 x7 was the 2nd BMW we bought through Paul Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. More
Exceptional sales, service, and education on my new X5. Both Paul and Susan are top notch, great people! The entire buying process was simple and reasonable. Thank You! Both Paul and Susan are top notch, great people! The entire buying process was simple and reasonable. Thank You! More
Excellent service when buying my M5. Emily was a great help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and going over it with me when picking it up. More
Pleasant atmosphere, wonderful service from Paul. Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw More
Paul Kolleck was extremely professional. Had everything ready for the closing so it went very smoothly. No surprises! We would buy more cars there. Loved Paul! ready for the closing so it went very smoothly. No surprises! We would buy more cars there. Loved Paul! More
Our experience at the BMW Store was fantastic from Day 1. Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly recommend Paul to anybody considering a BMW. We ended up ordering a new vehicle and Paul made the process very easy. When the vehicle arrived, the entire process was very smooth. On vehicle pick-up day we began with Paul, then signed paperwork with Finance Manager Eric Fender who was friendly, well-prepared and made the process very easy. After all of the paperwork was completed we met with our assigned BMW Genius Susan Ward to view the vehicle. Susan is incredibly knowledgeable relative to the vehicle, especially in regards to all of the great technology that these vehicles come equipped with. We appreciated the tutorial she provided to us and she encouraged us to reach out any time if we need help with any of the vehicles features. After meeting with Susan our vehicle was driven around to the front of the showroom and the Sales Manager, Ric Koresky, greeted us with a parting gift bag. Ric was very friendly and we enjoyed chatting with him. My kids were really excited for their Dad to finally get a new car and I brought them with me to the dealership several times during the initial decision-making/test drive phase and also on the day we picked up the vehicle. I would like to say how appreciative I am for the kindness and patience that Paul, Susan, Eric and Ric displayed towards my children at all times, especially when they were asking Paul or Susan many questions in a rapid-fired fashion! I would highly recommend the BMW Store to anybody without hesitation. They have assembled a great team of people with a very customer-centric attitude. More
We had a terrific experience with Dean at the BMW Store. He was completely transparent and efficient in the way he handled the purchase of our new X 7. We highly recommend shopping with Dean. He was completely transparent and efficient in the way he handled the purchase of our new X 7. We highly recommend shopping with Dean. More
It was a difficult occurrence that I faced with my 10 year old 5 series. But Nick Walsh, Dean and Rick worked with me and my wife to find a good solution. I now have a fantastic 2021 540xi that more th year old 5 series. But Nick Walsh, Dean and Rick worked with me and my wife to find a good solution. I now have a fantastic 2021 540xi that more than replaces my former great car. This is my third 5 series and have not been convinced of any other brand. Dean had worked with me for several months as I weighed "down-sizing" to a 4 series coupe; in the end, I returned to the style and comfort of the 540xi. More