The BMW Store

My quick review? Beautiful facility, welcoming and easy-to-work-with salespeople, no-pressure buying experience, great finance department, and a stock of high quality cars. I felt like I got the same easy-to-work-with salespeople, no-pressure buying experience, great finance department, and a stock of high quality cars. I felt like I got the same experience buying my pre-owned 4-Series as someone who goes in to buy a $100,000 7-Series. Long review? From the moment I walked into the store until the moment I walked out with a car, the whole experience exceeded my expectations. The facility itself was attractive and definitely something you should see, even if it's just for the classic BMWs inside on display. The salesman, Mat Swartz, was incredibly knowledgeable and a great resource to work with during the deal process. You could tell he was a true car enthusiast, which I think is a critical quality for someone selling BMWs. We worked on pricing together, and came to an agreement where I felt confident that I got a great overall price. He even pulled the trade-in service record for me to check out. In the finance process, Jemar DuBose worked at my pace, giving me any time I needed to review all the documents I signed. He presented all the "add-on" options in an informative manner, and I never felt like I was being pushed into a decision. He was able to get me a rate that beat out what I'd previously gotten, and overall saved me money. The car itself was well taken care of and it showed. Everything was clean and it was well attended to. Overall, this was the easiest, best car buying experience I've had. Thanks BMW Store! More

Just purchased our first BMW to Paul - he listened to all we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. we were looking for and helped us choose the right car, without being pushy at any moment. Great customer experience overall. More

I worked with Paul Kolleck and he made the experience easy, and pain free. He is a good representative for BMW. Paul, is professional and very knowledgable. easy, and pain free. He is a good representative for BMW. Paul, is professional and very knowledgable. More

The team members at the BMW Store in Cincinnati were an absolute pleasure to work with. Starting with Dean, who sold me the car, to Ric, who I met with to test a test drive, to Eric, who I met with to clo absolute pleasure to work with. Starting with Dean, who sold me the car, to Ric, who I met with to test a test drive, to Eric, who I met with to close the purchase and finally, to Susan, who covered all of the features of the X-3 that I purchased, all were very professional and responsive to my questions and concerns. Highly recommend this dealership. More

Smooth and easy Dean was great in preparing everything before we arrived. Everyone was very polite and friendly. I appreciate the professionalism and in depth knowled Dean was great in preparing everything before we arrived. Everyone was very polite and friendly. I appreciate the professionalism and in depth knowledge on the models be it new or used. More

Daniel was fantastic and can best be described as a consultative rep. He truly was exceptional. He listened attentively and remained the true professional as I was trying to make a decision between the consultative rep. He truly was exceptional. He listened attentively and remained the true professional as I was trying to make a decision between the BMW and another competitive alternative. He never once put down the competition and helped me make a well informed decision. Fantastic experience. More

efficient, quick, no-nonsense transaction The whole transaction was pretty smooth. Dean responded quickly over text and addressed any concerns I had. He respected Covid19 guidelines to the let The whole transaction was pretty smooth. Dean responded quickly over text and addressed any concerns I had. He respected Covid19 guidelines to the letter. Even in the midst of the pandemic, he went out of his way to present different options and was willing to search for the right vehicle for me. I greatly appreciated the no pressure sales and straight forward finance department (Eric). More

Third car we have bought from The BMW Store. Service is always excellent. We also always have our cars serviced here and also had a great experience. always excellent. We also always have our cars serviced here and also had a great experience. More

I had a wonderful buying experience. The entire team was attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. attentive, friendly, and constantly updating me throughout the process. For once, I actually felt like a true partner in the buying experience. More

Wonderful buying experience So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). So pleased with the excellent customer service from day 1. Initially contacted Paul Kolleck via e-mail to inquire about a 2017 BMW ///M3 (CPO). Quick response to my inquiry. Paul was indeed professional, knowledgeable and made himself available via phone and e-mail to all my questions. Scheduled test drive went very well. Paul took genuine interest in my possible (and ultimate) purchase as well as our trade-ins. Paul proactively and upon request, provided information that assisted me in making the purchase. From Day 1 and until the date of purchase, Paul always made himself available to my inquiries and 2nd test drive. Various interactions with some of Paul's colleagues (from Day 1) reinforced The BMW Store's level of excellent customer service, attention to details, and desire to serve the customer. For the delivery date, my son (Joseph - age 13) and I were very impressed with the vehicle delivery. A bright red bow and positioned in the 2nd floor showroom. Delivery was indeed an exciting day. Paul, Susan and Jemar shared in our excitement. For my 1st test drive appt, I also met Susan Ward. She was instrumental on delivery day - spending time with me and my son - setting up our phone to the car, highlighting some of the many features as well as answering all our questions. A delight to work with. A tip of the hat to Jemar DuBose. The paperwork and process to take delivery was effortless. Jemar displayed genuine interest in answering my son's various questions - Joe had not yet experienced the administrative side of purchasing a vehicle. I look forward to visiting The BMW Store and visiting my new friends soon. More