The BMW Store

Well Done Susan is knowledgeable, thorough and very customer oriented. She has a very conversational style--easy to talk to and she answers questions in a patie Susan is knowledgeable, thorough and very customer oriented. She has a very conversational style--easy to talk to and she answers questions in a patient, but confident manner. More

Hassel free & excellent customer service! The team at the BMW store make sure that your purchase is hassel free! This is my third BMW from them and it is always a pleasure. You get the complet The team at the BMW store make sure that your purchase is hassel free! This is my third BMW from them and it is always a pleasure. You get the complete package with service to finance to sales. Great job Dean, Jonathan, Joe (service advisor), and Eric (finance)!! More

Excellent, very informative, efficient and friendly. Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options very clearly, was professional and easy to deal with. I really enjoyed this transaction. Susan Ward demonstrated my car for me prior my purchase. She was phenomenal. I learned a lot from her and she followed up with a couple emails to help demonstrate a few items to me. I did my finance, maintenance and enamel purchasing through Jemar DuBose. He clearly and thoroughly talked me through my options. He listened to me and got me the right package on the maintenance options. He also was very thorough and efficient on the financing. Overall, I was really impressed with everyone and my entire experience at The BMW STore. More

I am from Illinois and was looking for a pre-owned BMW for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, Jo for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, John made the process delightful and exceptional. Providing me additional detail photos , constant communication about the vehicle's condition and maintenance. And when i found some irregularities, he got them fixed ( vin label was badly scratched, so he did ordered a new one). Given John professionalism and candor, I was confident I found the right vehicle. He offered me a shuttle service too. A really great experience Lurie L 01.29.20 More

Great experience ... as always! This is the fifth or sixth BMW that my wife and I have either leased or purchased from The BMW Store, and we are once again very happy with the experi This is the fifth or sixth BMW that my wife and I have either leased or purchased from The BMW Store, and we are once again very happy with the experience. We were in a position around the holidays of having to get rid of our old BMW X5 (high mileage and costly repairs), and Dean and Ric worked with us on both price and getting it scheduled into their last January production slot. Plus, they secured us a loaner until our car arrived (way earlier than either of us expected, to boot). The experience was phenomenal. Then when our car arrived, Susan spent an hour walking me through every new option, safety feature, and improvement over our old X5 (and there were alot, since our old car was nearly a decade old). Thanks as well to Rodney for all of the great service as well over the years. You have been great to work with! Thanks so much to you all for such a pleasant experience! Chris & Jen More

I had a very pleasant experience purchasing my new BMW. I explained to Paul that I do not like car shopping at all so he asked me a few questions to find out what I was looking for. He listened to what I had explained to Paul that I do not like car shopping at all so he asked me a few questions to find out what I was looking for. He listened to what I had to say and said I think I have the car you are looking for. It was exactly what I wanted. I took it for a quick test drive and loved it. We took care of all the paperwork over the phone. I came in with my husband on Saturday and took my new car home. It was perfect. More

Extraordinary BMW dealership We've just taken delivery of the fifth BMW we've purchased over the years from The BMW Store. Recommend this dealership unreservedly. The New Car Sale We've just taken delivery of the fifth BMW we've purchased over the years from The BMW Store. Recommend this dealership unreservedly. The New Car Sales and Service Departments are world class - from the general manager of New BMW Sales (Ric Koresky), our long-standing BMW Client Advisor (Dean Stathes), BMW Genius (Susan Ward) and Finance Manager (Eric Fender). They genuinely have earned our complete trust. Each is expert, responsive, and accountable. They are trustworthy "straight-shooters". As in our past transactions at The BMW Store, our just-concluded new car sales process was efficient and pleasant In addition, an important consideration for us has been the quality and professionalism of the Service Department, including our Service Advisor (Matt Carelock). Collectively, the team at The BMW Store has made buying, owning and caring for our BMWs as excellent and reassuring a process as one could hope for! They are the best! More

With Ease! The whole transaction was very fluid, easy and fair. Paul and the team were able to work test drives into my schedule and we were able to negotiate te The whole transaction was very fluid, easy and fair. Paul and the team were able to work test drives into my schedule and we were able to negotiate terms very easily using multiple ways of communication. More

We quickly came to reasonable financial terms on purchase of new car and trade. They spent a good amount of time with me to show me features and options. of new car and trade. They spent a good amount of time with me to show me features and options. More

Paul was great. Outstanding customer service and follow up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. up. Everyone at The BMW Store made our new car purchase an enjoyable experience. Thanks for taking great care of us. More