
The BMW Store
Cincinnati, OH
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Another good experience Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went the extra mile to have people in detailing "rub out" a mark on the car being turned in to avoid being hit with lease-end vehicle damage charge. I always dread having to turn in a leased vehicle after having gotten used to it during the past 3 years, but Susan was very helpful with explaining different features on the new vehicle. Katelyn made lease-end inspection very easy. Eric got us in and out of there quickly, making paperwork painless. I am keeping fingers crossed that making the first payment in late October will be equally easy with the BMW financing department. In the past we have needed a "contract number" to set up electronic payments, but nowhere in the lease paperwork does a contract number appear and in the past it has been challenging to get the contract number from BMW finance. Hopefully, it will be shown on the October invoice ... More
Great Car Buying Experiance The entire process of buying my new 328 XI Diesel was painless. Darien my sales person was very detail oriented and profressional.. would recc. this d The entire process of buying my new 328 XI Diesel was painless. Darien my sales person was very detail oriented and profressional.. would recc. this dealer without question. More
Great Experience! Easy and enjoyable - words not usually associated with the car buying experience. But that is exactly how I would describe my experience working with Easy and enjoyable - words not usually associated with the car buying experience. But that is exactly how I would describe my experience working with Dean and the rest of the associates at The BMW Store. I would absolutely recommend this dealership above any others! More
Great dealership I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeab I really appreciatd Susan's knowledge of the car during out test drive. Paul was fast and efficient making it easy to buy. Eric was very knowledgeable. More
Best in Class! Paul and Susan are a terrific team. Paul worked very hard to ensure I got the exact car that I wanted and made me feel really special on delivery day Paul and Susan are a terrific team. Paul worked very hard to ensure I got the exact car that I wanted and made me feel really special on delivery day. Susan is an expert on all things BMW and made the transition into the new vehicle easy and fun. More
Great service, friendly salesperson Paul worked very hard to ensure that I got the car I wanted - a process that ended up in building my car. He helped in a pinch when I needed my existi Paul worked very hard to ensure that I got the car I wanted - a process that ended up in building my car. He helped in a pinch when I needed my existing lease extended a couple of times while we waited for the car to be shipped. My visits and conversations with Paul have always been enjoyable as well; I highly recommend talking to Paul if you're interested in a BMW! More
Easy. After driving my husband's BMW intermittently for 10 years I knew what brand vehicle I wanted when it was my turn to get a new car. I just didn't k After driving my husband's BMW intermittently for 10 years I knew what brand vehicle I wanted when it was my turn to get a new car. I just didn't know if it would be worth it for me so we shopped around for less expensive SUV's. Paul was no pressure and answered a lot of questions till we found our X-3. This SUV sold itself. And Susan, thank you for going through all the sophisticated electronics so thoroughly. Best was the excitement of driving it off the showroom floor! More
New car I've been a customer of the BMW store for over 15 years. The cars are wonderful but it's the service that keeps me coming back. Dean has sold me my I've been a customer of the BMW store for over 15 years. The cars are wonderful but it's the service that keeps me coming back. Dean has sold me my last 2 cars. He is knowledgeable, friendly and listens to what I want. I highly recommend this dealership and Dean. More
New Lease Excellent experience in leasing our new X-3, no surprises. Tim was very knowledgeable about the new X-3, BMW north was trying to push us to lease a 20 Excellent experience in leasing our new X-3, no surprises. Tim was very knowledgeable about the new X-3, BMW north was trying to push us to lease a 2019 X-3 and Tim beat the lease offer they proposed with a 2020 model with more options. More
The best saleman Congratulation Dean for your professionalism and your patience. This is my 10th BMW I lease or bought, He made the end of my lease transition very Congratulation Dean for your professionalism and your patience. This is my 10th BMW I lease or bought, He made the end of my lease transition very smooth. Dean was very knowledgeable about the new 330iX I bought. He gave me all the information I needed about my new car. Congratulation Dean! More