The BMW Store

Bought a used car, felt like I "New Car" customer I traveled across two states because The BMW Store had a somewhat rare used car I wanted and I was having a hard time finding one closer to home. I w I traveled across two states because The BMW Store had a somewhat rare used car I wanted and I was having a hard time finding one closer to home. I was nervous about purchasing a car "sight unseen," but John assured me the car was in great shape, but I'd probably need tires soon (100% correct and truthful). John even drove to the airport to pick me up. I found one minor problem with the car (broken hinge on one of the storage compartments), and the service department fixed the problem while I was finishing up the paperwork. I also needed a front bracket for my license plate and they had it installed in a matter of minutes. I also appreciated that John was up front about the vehicle I was considering trading in, and told me I'd probably get a better price to sell it on my own. I've never purchased a new car before, but John and the team made me feel like I was buying a brand new $80,000 BMW. They topped off the tank with Premium Fuel, detailed the car, and gave me some free BMW swag from their gift shop. Jemar in the finance department had all the paperwork finished up while I was on my test drive and answered all of my questions. Since I would be registering the car in a different state he helped guide me through that process. I was very happy with the overall process, the price of the car was fair, and lower than any other similar cars in the country. I would be happy to do business with The BMW Store in Cincinnati again. More

I was happy with the car buying experience Everyone was very helpful, friendly and made the process run smoothly. I was promised delivery in less than four weeks and I received the car in more Everyone was very helpful, friendly and made the process run smoothly. I was promised delivery in less than four weeks and I received the car in more like three weeks in perfect condition More

Absolutely fantastic 2019 M550xi Paul Kolleck provided an amazing experience for my wife as this car was a surprise for her. Every detail from the original spec / order, window tinti Paul Kolleck provided an amazing experience for my wife as this car was a surprise for her. Every detail from the original spec / order, window tinting, prepping, and planning out the ultimate surprise was done to perfection!!! Susan Ward provides the perfect training to get familiar with all of the features and functions of the car. The BMW Store staff in general is extremely knowledgeable of the business / cars and Susan's role further enhances the BMW experience from the get go. Eric Fender took care of our financial side of the car and was a pleasure to work with, making us feel as a part of the family! We are loyal / avid owners of BMW's since 2008 and have purchased seven vehicles in that time frame. The cars sell themselves, but the people bring us back specifically to The BMW Store. Overall - EXCELLENT Experience More

M340 lease Great dealership with personnel very attentive to details and the customer experience. I enjoyed working with Tim Morrison on this, (and previous two Great dealership with personnel very attentive to details and the customer experience. I enjoyed working with Tim Morrison on this, (and previous two), leased BMWs. More

Excellent service The BMW store has been my go to dealership since 2005 and have bought 3 cars over the years. Although I always had a great experience and world class The BMW store has been my go to dealership since 2005 and have bought 3 cars over the years. Although I always had a great experience and world class service when buying or servicing my BMWs, this time with my 4th (it was actually for my son), Paul went above and beyond my own expectations. In short, Paul has exceeded my expectations and raised the standard of service at the BMW Store More

Great experience! Great experience buying my first BMW. Worked with Dean on the purchase of my M240ix. Dean was extremely knowledgeable of the available options and o Great experience buying my first BMW. Worked with Dean on the purchase of my M240ix. Dean was extremely knowledgeable of the available options and offered very good suggestions on what to add - I have owned the car for 3 weeks now, and would not change a thing. Dean was also very professional, respectful, and did not pressure me on the purchase of the car. This was probably the biggest reason I purchased the car from the BMW Store. I would highly recommend Dean Stathes and the team at the BMW Store to anyone considering the purchase of a BMW. More

Everyone was great! A pleasant car buying experience. Everyone went out of their way to be helpful and nice. Dean,Susan, and Eric were all excellent at their jobs! A pleasant car buying experience. Everyone went out of their way to be helpful and nice. Dean,Susan, and Eric were all excellent at their jobs! More

Enjoyable Experience From the time my husband and I were greeted when we walked into the dealership our experience was a positive one. Dean is the consummate client adviso From the time my husband and I were greeted when we walked into the dealership our experience was a positive one. Dean is the consummate client advisor. He took care of every detail making us feel that even though the papers had been signed he would always be available if needed. More

Great experience Very friendly and knowledgable staff. Easy to work with and a very quick process.bi would highly recomend them to my friends and family. Thank you. Very friendly and knowledgable staff. Easy to work with and a very quick process.bi would highly recomend them to my friends and family. Thank you. More

530e PHEV It was a very easy transaction. Conducted mostly via email. All questions answered. The BMW Genius session very helpful. Follow up text from Paul the It was a very easy transaction. Conducted mostly via email. All questions answered. The BMW Genius session very helpful. Follow up text from Paul the day after delivery was a nice touch. More