
The BMW Store
Cincinnati, OH
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Fantastic! Seamless from start to finish! Brian was very accommodating and easy to work with. Susan knew her stuff and was able to condense her lesson into the s Seamless from start to finish! Brian was very accommodating and easy to work with. Susan knew her stuff and was able to condense her lesson into the short window I had. More
Great experience overall Staff was super friendly, helpful, and knowledgeable. Very happy with purchase and process. wasn’t quite ready to spend for a 2019 so found a good com Staff was super friendly, helpful, and knowledgeable. Very happy with purchase and process. wasn’t quite ready to spend for a 2019 so found a good compromise with a 2018 model. More
Great Experience I had a great experience all around when I turned in my vehicle and started as lease on another. The people and service were great. I had a great experience all around when I turned in my vehicle and started as lease on another. The people and service were great. More
Great Dealership We have bought a few BMW's and always come back to the BMW Store. Everyone there is great to work with from the sales staff, to the managers, to the We have bought a few BMW's and always come back to the BMW Store. Everyone there is great to work with from the sales staff, to the managers, to the service team. Brian gives us all the attention we need and answers questions without any pressure. The price we paid was very fair without any intense negotiations. Its a relaxed, friendly environment in which to purchase a vehicle. Once the purchase decision was made, the processing time was short. Everything was ready for us at the appointment time. We signed our paperwork and went through a thorough tutorial of our new vehicle with Susan. Just an excellent experience all around. More
QUALITY PEOPLE!! QUALITY CARS!!! GREAT PEOPLE !!!! GREAT PRICE !!! GREAT ATMOSPHERE!!! GREAT EXPERIENCE!!! They do take pride in there work and are very helpful!! They take the t GREAT PEOPLE !!!! GREAT PRICE !!! GREAT ATMOSPHERE!!! GREAT EXPERIENCE!!! They do take pride in there work and are very helpful!! They take the time to answer any questions and explain it thoroughly . More
Excellent Experience We purchased our first-ever BMW at the BMW Store and couldn't be happier with our experience. Paul Kolleck and Susan Ward were so easy to work with an We purchased our first-ever BMW at the BMW Store and couldn't be happier with our experience. Paul Kolleck and Susan Ward were so easy to work with and made us feel welcome from the start. Susan and Paul are always available to answer any questions and have made the transition to our new vehicle seamless!! The BMW experience is unlike any other! We highly recommend this group and look forward to working with them again in the future. More
Excellent experience. Dean, Ric, and Susan made our short time at The BMW Store very enjoyable. Sales staff was very helpful and friendly with the purchase of my new car. Dean, Ric, and Susan made our short time at The BMW Store very enjoyable. Sales staff was very helpful and friendly with the purchase of my new car. More
Great Skills! Felt welcome from the time I walked in the door. Knowledgeable staff and not a pushy salesperson. Not the same as a lot of the BMW dealers. Keep up Felt welcome from the time I walked in the door. Knowledgeable staff and not a pushy salesperson. Not the same as a lot of the BMW dealers. Keep up the good work! More
Excellent experience again! Excellent experience. Third vehicle from dealership. Most recent vehicle saved my life during unusual accident. Sales staff exceeded all expect Excellent experience. Third vehicle from dealership. Most recent vehicle saved my life during unusual accident. Sales staff exceeded all expectations. Treated more as friend; staff demonstrated sincere interest in my well being and needs. Delivery was seemless and efficient. Vehicle (M550) is incredible. Look forward to continued collaboration with BMW Store. More
My Buying Experience Another excellent experience with Paul Kolleck and the team at the BMW store. Last week was my 3rd buying experience with Paul, and this time I had t Another excellent experience with Paul Kolleck and the team at the BMW store. Last week was my 3rd buying experience with Paul, and this time I had the pleasure of working with Susan Ward and Jemar DuBose. From start to finish this was a very professional, and importantly efficient experience. When we visited the dealership Paul literally had three cars lined up that met the criteria we discussed with him. We made our selection that day. When I arrived to pick the car up, Paul was set with keys, etc,, Jemar covered warranty and financial issues in a concise and professional manner and Susan couldn't have been more helpful as we reviewed the functionality of the vehicle. More