The BMW Store

Excellent, efficient service Having owned several BMWs, I was pretty certain that I knew what I wanted. I also had very limited time to spend on shopping for a new car. I had wo Having owned several BMWs, I was pretty certain that I knew what I wanted. I also had very limited time to spend on shopping for a new car. I had worked with Dean Stathes at The BMW Store in the past, and so I reached out to him, asking him to find a couple of cars that I could review on-line before coming in. Not only did Dean find what I said I wanted, he found a car that I liked even more. The experience at the dealership was quick, and I got a good deal on a fabulous 340xi. Dean was knowledgeable and easy to work with. Then, Susan Ward was extremely helpful in demonstrating the new technology in the car. I would definitely recommend The BMW Store -- great product, great service. More

Great vehicle from a great dealership. This was our first experience with BMW. Brian was great to work with, we got just what we wanted and we love our new BMW X1!! This was our first experience with BMW. Brian was great to work with, we got just what we wanted and we love our new BMW X1!! More

New Car I have brought several BMWs in the past, in Europe and the USA. Excellent service by the team at the BMW store. From reception through to the pick up, I have brought several BMWs in the past, in Europe and the USA. Excellent service by the team at the BMW store. From reception through to the pick up, this was BMW at its best. Brian supported the sale extremely well and was constantly looking to provide me a brilliant experience. Susan walked me the car pick up experience and was very detailed. Love the car, love the service and love the BMW store. Well done More

Professional Transaction The BMW Store is our "go-to" dealership. Great facility. Friendly and professional staff. Excellent communications and fair price on our new X1. S The BMW Store is our "go-to" dealership. Great facility. Friendly and professional staff. Excellent communications and fair price on our new X1. Service department is outstanding. More

If you want experienced opinion - you want Dean Stathes! My husband & I were shopping for our second BMW and were very precise in what we wanted and what we were hoping to pay. Dean Stathes had the perfect My husband & I were shopping for our second BMW and were very precise in what we wanted and what we were hoping to pay. Dean Stathes had the perfect calm demeanor, wasn't pushy at all and his experience in the BMW business sold us! Ask for Dean!! The entire experience was a pleasure and the people working with Dean (car experts, finance) were great too! More

Professional Relationship Management I’ve been a repeat client at the BMW Store for a long time and the client service and support brings me back every time. I’ve worked with Paul Kollec I’ve been a repeat client at the BMW Store for a long time and the client service and support brings me back every time. I’ve worked with Paul Kolleck on repeat transactions and he has always taken good care of me and provided additional support whenever required. The new car demonstration process was also a real value add with Susan Ward. Overall, a great experience and long term relationship. More

Easy, professional and painless Paul Kolleck knew exactly what I wanted as a returning lease customer and wasted none of my time trying to up-sell me or convince me I needed somethin Paul Kolleck knew exactly what I wanted as a returning lease customer and wasted none of my time trying to up-sell me or convince me I needed something different. He found the right car and worked with me to bring the numbers in at a place where I felt I was getting a fair deal. Susan Ward also was great to work with, taking time to make sure I understood all the features of my new car. I lived in Virginia when I leased my first BMW, and the "pick up" process was lengthy and unnecessarily cumbersome. The team at the BMW Store here was 100-times more efficient and exceeded my expectations. More

First Class experience purchasing my new 2019 X5! Very informative sales process and very much appreciated the information provided about the new X5 Model allowing me to purchase the new 2019 Model w Very informative sales process and very much appreciated the information provided about the new X5 Model allowing me to purchase the new 2019 Model which I am very excited with! More

Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. My salesman, John Beam was courteous, but he said that BMW has nothing to do with what autotrader prints or advertises. The car was less of a value than I had expected but I went through with the purchase anyway. It was my hope to get the dealership to take the money I overpaid and make a donation to Children’s Hospital in that amount. Up until I signed the paperwork that seemed like a discussion they were willing to have. Radio silence on that front since. As another reviewer pointed out Jamari DeBose comes off as arrogant in a way, disinterested and aloof in other ways. He could smile, but maybe he hates his position. God help you if you have to speak with Brooke in service. She is immature, ill mannered, curt, and lacking in most skills an employer would desire in front line customer service. Service is expensive and slow. More

Nick is fantastic The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a professional manner. I will definitely purchase my next car from him. More