
The BMW Store
Cincinnati, OH
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Nick is fantastic The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a professional manner. I will definitely purchase my next car from him. More
New BMW- SUV Great Experience, Dean is a first class guy, he's not high pressure, very detailed and knowledgeable, this is my second purchase with Dean. Susan was Great Experience, Dean is a first class guy, he's not high pressure, very detailed and knowledgeable, this is my second purchase with Dean. Susan was also awesome in reviewing the car features. Overall leasing process was less than 30 minutes! More
“Good and Not So Good” I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the same thing about the business manger. This guy spent a long time trying to sell me all this extra service contracts. He was somewhat arrogant and acted and talked as if I was lucky to be there buying a car from him. He tried to discourage me from ever taking the car anywhere other than their service department. He acted as if I was some idiot who had never driven a “Luxury Car” before. ( I worked for years as an automotive engineer and have owned Lexus and Audi’s in the past ). He talked about the great service that they have in picking up the car for service from customer’s home and bringing it back but never once did anyone even offer to help me get the car to my home. I am somewhat disappointed. More
Not like most auto dealerships Everybody looks for different things while purchasing a car. My biggest pet peeve about most dealerships is they want you to buy TODAY. Dean Stathes Everybody looks for different things while purchasing a car. My biggest pet peeve about most dealerships is they want you to buy TODAY. Dean Stathes answered my questions and most importantly didn't pressure me for a sale. I did my homework and now I'm the owner of a sassy, seaside blue, convertible 230i and I'm thrilled. More
first class all the way! Paul and all the team at the BMW store are all first class folks. From my initial email on availability to closing the deal in a timely manner the ent Paul and all the team at the BMW store are all first class folks. From my initial email on availability to closing the deal in a timely manner the entire staff was professional and overwhelmingly helpful. I have never had a dealership experience like this before! Way to go team, keep it up. More
BMW 340i Great experience. Paul got me a great deal on a really awesome car. Overall leasing process took me less than 40 minutes and in a very short time I wa Great experience. Paul got me a great deal on a really awesome car. Overall leasing process took me less than 40 minutes and in a very short time I was out on the road with my new car. More
Five Stars for The BMW Store I have purchased 6 BMW's from this dealer and it's always been an a very good experience. Ric and Dean are exceptional marketing/sales people. In fact I have purchased 6 BMW's from this dealer and it's always been an a very good experience. Ric and Dean are exceptional marketing/sales people. In fact, the entire organization is exceptional. With regard to professionalism and personal attention there is none better! More
Excellent price with perfect service!!! There is another dealer in town but the BMW store is the place to make a purchase of this nature. From Dean our sales person who was always professio There is another dealer in town but the BMW store is the place to make a purchase of this nature. From Dean our sales person who was always professional, very helpful and never pushy to Ric the Sales Manager who did what it took to re-earn our business. This was my wife's 50th Birthday, we picked out what she wanted, had it ordered, it arrived on time with a pretty bow on top. She was excited and I was very happy with how well she was treated. I have bought many cars in my day...this experience was exceptional! Thank you Team BMW-The Ehrlichs More
Excellent. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. No pressure from salespeople. More
very positive experience Got the car I wanted for a good price. Very good communication and a very smooth process. Paul understood my needs and found the car that best fit th Got the car I wanted for a good price. Very good communication and a very smooth process. Paul understood my needs and found the car that best fit those needs. More