The BMW Store

Grateful From the moment you step inside the dealership's showroom you'll feel welcomed. A sales associate came over immediately to answer questions, but not From the moment you step inside the dealership's showroom you'll feel welcomed. A sales associate came over immediately to answer questions, but not push for a sale. Follow-up emails and phone calls were mindfully sent by them as a thanks for stopping in and an offer to help out on my personal timing. When I made the decision to move forward, my sales associate, Brian DiPaolo, worked hard to answer specific questions immediately and researched others right on the spot. He went out of his way to make sure I felt comfortable with the design of the car since one didn't exist in the showroom. He helped to take much of the anxiety out of a large purchase. Equally, the Sales Manager, Ric Koresky, took time to introduce himself and offer his assistance as needed. It was a nice touch to feel welcomed from all areas of the dealership. His generosity at the close of the sale was greatly appreciated. Having an end touch point with the Sales Manager completed their professional service as he went out of his way to let me know he appreciated me choosing to purchase a car from their dealership. Picking up the car was an exciting experience with lots of nice touches. Jemar DuBose patiently and thoroughly went through the finances of purchase and took his time explaining additional service warranty options never pushing one way or the other for an additional sale. There's lots of paperwork to manage, but Jemar had a way of keeping things orderly and clear to understand. By the time you meet with Matt Garman to go over the specifics of driving this amazing car, you do feel a bit worn out, but the touch point is important to go over a few basics. Matt realizes there's a lot to learn about this highly technical car and does a nice job of going over just what's necessary to safely drive home. He reassures you that he's just a phone call away and strongly suggests going back to the dealer another day for a designated tutorial. This dealership has the right mix of enthusiasm, attention to detail, and professionalism which makes one have "NO buyer's remorse" when purchasing a high end vehicle from them. More

X3 review Superior service and communication during sales process . Transferred from lease to own in one easy step. Staff is consistently prepared and experien Superior service and communication during sales process . Transferred from lease to own in one easy step. Staff is consistently prepared and experienced. Finance team was great. I love this dealership. More

Good experience at sales level. The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient mann The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient manner.. So far so good. I will be interested in my experience with service because that's where I found things to come "unglued" with other dealerships. More

Outstanding experience!! Best car buying experience I have ever had. Dean and Ric were great and got us exactly what we wanted for a great price.I would not shop BMW anywhere Best car buying experience I have ever had. Dean and Ric were great and got us exactly what we wanted for a great price.I would not shop BMW anywhere else. More

Great BMW experience Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction to the great technology features of the 2019 X3 series (well done by the tech specialist). More

Buying experience was great Was a great experience. Everybody answered all questions. And everything done in the same day. Would recommend for everybody else.Answered all my qu Was a great experience. Everybody answered all questions. And everything done in the same day. Would recommend for everybody else.Answered all my questions made the buyer experience very good More

Our experience Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommen Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommend you to our friends. More

Cincinnati BMW Quickest and easiest automobile purchase ever--Paul, Susan, and Mat were great to work with. Walked in and owned the car within 2 hours with only cas Quickest and easiest automobile purchase ever--Paul, Susan, and Mat were great to work with. Walked in and owned the car within 2 hours with only casual conversations with the BMW team. More

Outstanding Sales Team = Customer Satisfaction This is the 4th vehicle I have purchased from the BMW Store. Paul Kolleck and Susan Ward combined in a team effort to make my sales experience practic This is the 4th vehicle I have purchased from the BMW Store. Paul Kolleck and Susan Ward combined in a team effort to make my sales experience practically seamless from beginning to end. They have both worked diligently, professionally, and courteously to provide information, answer questions and help resolve minor issues encountered along the way. More

I expect top quality service and that is what I receive This is the fifth vehicle I have leased. Paul has worked with me on all five of the lease processes. His preparation is excellent so when I come to t This is the fifth vehicle I have leased. Paul has worked with me on all five of the lease processes. His preparation is excellent so when I come to the dealership to lease a new BMW the only decision I need to make is choice of color! This last time he was ahead of me on that! More