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The BMW Store
Cincinnati, OH
1,572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,572 reviews
July 03, 2018
Recall then ants in car and rip on dashboard I just took my X3 in for 3 parts that were recalled. They offered a loaner while they fixed it, which was nice. They really had a nice facility and se I just took my X3 in for 3 parts that were recalled. They offered a loaner while they fixed it, which was nice. They really had a nice facility and seemed professional initially. When I went to pick up my car, I noticed small ants crawling around on the passenger side. I looked around on the ground and noticed a lot of ants on the ground where the car was. I decided not to say anything and I would just deal with it. Then I noticed a small rip on the passenger side dashboard, very close to the windshield. I spoke with Andre who was pleasant but unable to do anything for me. He then gave me a phone # for customer service, and I called in a complaint. They suggested I talk to Timothy Gabbard, the manager. He had an attitude, from the beginning, like I was making this up and they would not take any responsibility. It is a small rip, and I feel like they could have at least tried to address it. But instead, the problem was left for me to fix! How’s that for service? More
by Bmw customer
Employees Worked With
Tim Gabbard, Andre Bourne
June 28, 2018
Customer at the BMW Store Cincinnati since 1985 I have been a customer of the BMW Store in Cincinnati for 33 years, need I say more? Never had any of my cars serviced any other place. I feel comfo I have been a customer of the BMW Store in Cincinnati for 33 years, need I say more? Never had any of my cars serviced any other place. I feel comfortable dealing with both sales and service. More
by bmw330
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Matt Carelock, Jemar DuBose
June 21, 2018
2015 m3 purchase Paul Kolleck called me before the used M3 was even in cincinnati and sold me the car within 24 hours after it was received by the BMW Store. That is r Paul Kolleck called me before the used M3 was even in cincinnati and sold me the car within 24 hours after it was received by the BMW Store. That is really efficient. More
by barney
Employees Worked With
excellent sales guy., Paul Kolleck
June 16, 2018
BMW X3 Lease Paul and Ric provided excellent customer/sales service. They were both super friendly, helpful and knowledgeable about the products they were selling. Paul and Ric provided excellent customer/sales service. They were both super friendly, helpful and knowledgeable about the products they were selling. They made the whole process of leasing simple and painless. Susan demonstrated excellent product knowledge and spent quality time explaining all the bells and whistles of the vehicle. More
by NickX3
Employees Worked With
Ric Koresky, Paul Kolleck, Susan Ward, Jemar DuBose
June 08, 2018
Renewing lease with new 430 i Paul was helpful finding ways to minimize pricing, especially since price is creeping up & the maintenance is no longer free. ... and Susan did a good Paul was helpful finding ways to minimize pricing, especially since price is creeping up & the maintenance is no longer free. ... and Susan did a good job tailoring car information to needs of a repeat leaser. More
by 430 Buyer
Employees Worked With
Paul Kolleck, Susan Ward
May 29, 2018
Great service Paul went above and beyond to be helpful , made the buying process simple . This is the second vehicle we have purchased from Paul Thank you Paul went above and beyond to be helpful , made the buying process simple . This is the second vehicle we have purchased from Paul Thank you More
by Great salesman
Employees Worked With
Paul Kolleck
May 06, 2018
Opinion about the BMW Store I enjoyed working with this BMW store. It's not easy to make a quick decision on any expensive automobile that you are going to depend on for many ye I enjoyed working with this BMW store. It's not easy to make a quick decision on any expensive automobile that you are going to depend on for many years. Working with the people at this BMW store made it a pleasant experience. More
by new car
Employees Worked With
Conor O'Somachain, Ric Koresky, Paul Kolleck, Susan Ward
May 03, 2018
New 430i Everything went great in the selection and sales process. Paul was responsive and attentive without being pushy. Very easy dealership to work with. Everything went great in the selection and sales process. Paul was responsive and attentive without being pushy. Very easy dealership to work with. Would recommend. More
by Jason C
Employees Worked With
Conor O'Somachain, Paul Kolleck, Susan Ward
May 02, 2018
New lease on 2018 X3 Great experience as usual. 4th lease we've done and all have gone smoothly - good value, top notch service, we would highly recommend once again. Great experience as usual. 4th lease we've done and all have gone smoothly - good value, top notch service, we would highly recommend once again. More
by aaaaa
Employees Worked With
Conor O'Somachain, Paul Kolleck, Susan Ward
April 26, 2018
New M240i Paul was extremely responsive and answered all of my questions (even the silly ones), the customer service was a key reason for choosing to purchase a Paul was extremely responsive and answered all of my questions (even the silly ones), the customer service was a key reason for choosing to purchase a BMW. The BMW Store did not have the exact model I was looking for and Paul searched to find the perfect car based on my requests. I went on vacation and when I returned my new car was waiting for me. Susan provided a thorough orientation to the car and its features and Conor made the tedious financial component efficient and fun. Thanks for a great experience! More
by Mindy M
Employees Worked With
Conor O'Somachain, Paul Kolleck, Susan Ward
