The BMW Store

Outstanding Service and Customer Care After a long awaited BMW purchase, my wife and I could not be happier with the end to end service and customer care we received at The BMW Store. The After a long awaited BMW purchase, my wife and I could not be happier with the end to end service and customer care we received at The BMW Store. The salesman, Paul Kolleck was nothing short of exceptional ensuring all details were covered, questions answered, trade-in fairly quoted and any concerns addressed. On the day of our pickup, Susan Ward, the resident BMW Genius ensured we fully understood every aspect of the car, both in an out. She is no doubt very knowledgeable with the BMW brand of cars! I would have no issue purchasing another car from The BMW Store and recommending friends and family. Keep up the great work! More

Excellent Service Paul found me the car I wanted with excellent customer service. He was professional and made sure I was taken care of. He was able to answer all my qu Paul found me the car I wanted with excellent customer service. He was professional and made sure I was taken care of. He was able to answer all my questions and the car buying process was a breeze. If you want a great care with excellent care, go see Paul. More

Lease to Own Drove my i3 for 2 yrs. on a lease and liked it so much I decided to buy it. Ric Koresky (a fellow i3 driver) was great to work with on the lease and h Drove my i3 for 2 yrs. on a lease and liked it so much I decided to buy it. Ric Koresky (a fellow i3 driver) was great to work with on the lease and handed me off to Paul Kolleck in the CPO department to discuss my options to purchase the vehicle. It would have been easy for Paul to stick to the script and move me along, but he did not do that. He took a sincere interest in my needs and got me to a place where purchase made sense. He even followed up on the few odd things about getting an electric car to CPO. Could not be happier with my experience at BMW Store. I will buy again when the need arises. More

Positive experience We had a positive experience from start to finish. All of my questions were answered and I felt everything was handled in a professional and friendly We had a positive experience from start to finish. All of my questions were answered and I felt everything was handled in a professional and friendly manner. More

Quick and easy This is my second lease with my BMW, and my first with The BMW Store. Katelynn was my initial contact and was tremendously helpful throughout the proc This is my second lease with my BMW, and my first with The BMW Store. Katelynn was my initial contact and was tremendously helpful throughout the process, and a pleasure to work with. Paul is friendly and enthusiastic and we luckily we were able to come to a deal quickly as I was crunched for time. My interactions with Susan, Conor, and Ric were brief but they were very courteous and definitely contributed towards an all-around positive experience. Would definitely recommend doing business here. More

Good Experience Again! These folks are great - professional, responsive, and responsible about exceeding their customers expectations. This is my third leased vehicle along These folks are great - professional, responsive, and responsible about exceeding their customers expectations. This is my third leased vehicle along with our purchased Mini Cooper. Happy about everything. Highly recommend! More

Consideration I had a lot of questions when I came to the dealership and they were all answered for me. I feel very comfortable with my decision and am excited to I had a lot of questions when I came to the dealership and they were all answered for me. I feel very comfortable with my decision and am excited to be driving another BMW. The customer care is noticeable and I appreciate the effort on the part of my BMW sales person to do everything he could to make that happen. Paul Kolleck is very knowledgeable and professional and I appreciate his expertise. More

Another Amazing Experience with the BMW Store For the past ten years, I have come back time and time again to the BMW Store in Cincinnati. This is my fifth car purchase/lease and they just make i For the past ten years, I have come back time and time again to the BMW Store in Cincinnati. This is my fifth car purchase/lease and they just make it so easy. The cars keep getting better and better and are of course amazing to drive. Paul Kolleck has taken great care of me over the years and is top notch. Ric Koresky and his team have the whole process down to a science. The paperwork with Conor O'Somachain was seamless and smooth and took just a few minutes. This was my first experience going over all the cool new features with Susan Ward on the pickup day and it was fun and educational. I can honestly say that I will be bringing all my future car buying business to the BMW Store without a second's hesitation. More

Another new M Another great experience with The BMW Store from a repeat customer. Love the product and the dealership and people were great. My first experience wit Another great experience with The BMW Store from a repeat customer. Love the product and the dealership and people were great. My first experience with this sales team at that dealership and would definitely return. Thanks for the great experience! More

Couldn't ask for more Top notch experience once again. The knowledge and personal touch of the associates at this dealership make the buying experience easy as can be. I wo Top notch experience once again. The knowledge and personal touch of the associates at this dealership make the buying experience easy as can be. I would highly recommend the BMW Store for new sales and service. More