
The BMW Store
Cincinnati, OH
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Fantastic customer service Brian DiPaolo was incredibly helpful, patient, and knowledgable. He also followed up on a few items for us in a very timely manner. I would highly r Brian DiPaolo was incredibly helpful, patient, and knowledgable. He also followed up on a few items for us in a very timely manner. I would highly recommend Brian to anyone interested in purchasing a BMW. Thanks, Brian! More
Excellent Customer Service We were looking for a BMW with very specific features. We went to another BMW dealer which had a car like we wanted in their inventory. We contacted We were looking for a BMW with very specific features. We went to another BMW dealer which had a car like we wanted in their inventory. We contacted the sales person, scheduled a visit but when we arrived it was sold. We decided to go to the BMW Store. Brian DiPaolo showed us some cars, put attention of all the features that we wanted in the car. He went above and beyond and found a car exactly how we wanted. He was very instrumental to get our dream car. The professional, knowledgeable and friendly advice that we received from Brian DiPaolo and the entire team was great. He really made the experience of buying a new car a pleasure. More
BMW purchase The people at the dealshipship are very friendly and helpful. The displays are clean and easy to view and the staff made me feel at home. Tom was ver The people at the dealshipship are very friendly and helpful. The displays are clean and easy to view and the staff made me feel at home. Tom was very helpful and helped me with no pressure to purchase a BMW that fits my needs. He answered all my question and we talked about mutual businesses we were associated which made it easier to relate. More
The Best! We moved to town 3 years ago, bringing our under warranty BMW with. Cassidy Lowe became our service adviser. Fabulous service! When we were ready t We moved to town 3 years ago, bringing our under warranty BMW with. Cassidy Lowe became our service adviser. Fabulous service! When we were ready to purchase a new BMW, we knew exactly what we wanted, thanks to Cassidy! No other dealer was considered because we have always been treated well at The BMW Store. Tom Wellbaum was great to work with! We love our two BMW's and The BMW Store! More
Great service!! I loved the service provided by BMW store. They went way above and beyond to get me my car. I would like to thank the team for being prompt. Ar I loved the service provided by BMW store. They went way above and beyond to get me my car. I would like to thank the team for being prompt. Arsh More
Returning customer to BMW Store Paul K provided excellent customer service both times I leased a car at The BMW Store. All employees were helpful and committed to a nice buying exper Paul K provided excellent customer service both times I leased a car at The BMW Store. All employees were helpful and committed to a nice buying experience for the customer. See you in a few years for my next BMW. More
Seamless buy I had a fantastic experience leasing a BMW X3. Brian DiPaolo found me the vehicle of my dreams quickly and was very attentive to my needs. Susan did I had a fantastic experience leasing a BMW X3. Brian DiPaolo found me the vehicle of my dreams quickly and was very attentive to my needs. Susan did a great job orienting me to the new vehicle and showing me all the features. Conor was very professional and made me feel very comfortable with my financing options. I would highly recommend this dealership to others! Thank you for the seamless buy! More
Easy easy easy Tom was very helpful, timely, and accommodating. As a BMW customer from the past they treat you like you've always been part of the BMW family, very Tom was very helpful, timely, and accommodating. As a BMW customer from the past they treat you like you've always been part of the BMW family, very welcoming and knowledgeable. The entire team I worked with was very flexible and they promote a very non-pressured atmosphere and really listen to what you're trying to get out of the entire purchasing process. Conor was also a pleasure to deal with and made purchasing the vehicle extremely easy. Very prepared with every discussion and quick turnaround with all communications. I would highly recommend The BMW Store to anyone interested in purchasing a BMW. Great job Tom and Conor, Thanks for the top-notch experience. More
Quick and easy I returned to The BMW Store because of both the great automobile and the high standard of service. Everyone involved made it an easy and painless expe I returned to The BMW Store because of both the great automobile and the high standard of service. Everyone involved made it an easy and painless experience. More
Brian DiPaolo- Professional and Attentive My wife and I visited BMW after looking at Land Rover and some other high end cars. Although we did not have a satisfying experience with other compet My wife and I visited BMW after looking at Land Rover and some other high end cars. Although we did not have a satisfying experience with other competitors we found The BMW Store and our sales rep Brian DiPaolo to be attentive to our needs and easily able to answer any of our questions. Their walk through of the car's features, bells and whistles was also extremely helpful. Brian got us good value for our purchase and got us out the door with little time wasted. As a business person with multiple business interests I appreciate this kind of service. More