
The BMW Store
Cincinnati, OH
Filter Reviews by Keyword
By Type
Showing 1,571 reviews
Great Experience Dean, Ric, Conor, Katelyn, And Matt great guys to work with. They made everything so easy from turning in my old car to leasing a new one. If you are Dean, Ric, Conor, Katelyn, And Matt great guys to work with. They made everything so easy from turning in my old car to leasing a new one. If you are in the processing of leasing or buying, these are the guys to go to. More
M3 Purchase - Exceeded All Expectations My experience purchasing a new M3 from Dean Stathes exceeded all expectations. In addition to working directly with Dean, the broader team of Ric Kor My experience purchasing a new M3 from Dean Stathes exceeded all expectations. In addition to working directly with Dean, the broader team of Ric Koresky and Cyndi Bensman ensured that every detail of the new car build, special requests (e.g., non-stock wheels), M performance parts, and aftermarket accessories were flawlessly sourced and executed. I enjoyed their professionalism, candor, and overall effort to make sure I was a satisfied customer. If I had to repeat the entire experience, I would do it again in a heartbeat. More
x3 buying experiance Tim, took good care of us, the buying experience was low pressure and the X3 is fantastic. Would recommend stopping in to see Tim if you're looking fo Tim, took good care of us, the buying experience was low pressure and the X3 is fantastic. Would recommend stopping in to see Tim if you're looking for a BMW More
Great Team Effort We needed to extend our existing lease due to being out of town when our existing lease expired. Ric Koresky was most helpful in setting up our 2 mont We needed to extend our existing lease due to being out of town when our existing lease expired. Ric Koresky was most helpful in setting up our 2 month extension and when we did lease our new BMW Ric, Paul Kolleck, Katelyn Linnemann, Susan Ward, and Conor O'Somachain worked with us to end our existing lease, explain the features of the new car, and obtain the car and lease agreement we wanted. They were all very efficient and personable, and although buying or leasing a car is not always a fun activity, their attitude and helpfulness made the process almost enjoyable. More
BMW 340i This is the 3rd car I have purchased from the BMW Store and 2nd from Paul. Previously I had chosen cars from stock and I more or less "settled" from This is the 3rd car I have purchased from the BMW Store and 2nd from Paul. Previously I had chosen cars from stock and I more or less "settled" from what happened to be available at the time. This time around, I started early enough before my lease was up to try and understand and compare the different models and options and get exactly what I wanted. Trying to understand all of this only by using the "Build your BMW" from the web site would have been next to impossible. Paul was invaluable in helping sift through all of the pros and cons with each model and especially the option packages. I test drove different models, each with various option packages. This helped me weed out the options that were not as important and, more importantly, helped solidify the options that were "non negotiable". Paul offered recommendations when asked, but did not overtly push any option package over another. He seemed to understand what I wanted in the first place. He was patient with me during the process and there was no "you have to buy now" or "this price is only good for today" gimmicks that you might get elsewhere. The only slightly negative thing was that it took a month or so longer to get the car delivered from the factory than was indicated when I ordered it. I understand that this has nothing to do with the BMW Store or its staff. It was purely a manufacturing backlog issue with the BMW factory . Going forward and as long as I have the financial wherewithal, I plan on continuing getting my future BMWs from the BMW Store. More
BMW 320i Great customer service... knew what car I wanted and they got me in and out quickly... no pressure at all... will definitely buy from them again... Great customer service... knew what car I wanted and they got me in and out quickly... no pressure at all... will definitely buy from them again... More
Truly Responsive Buying Process I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive imme I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive immediately to fit my Saturday morning schedule. I was very interested in purchasing the car, but was also considering a completely different make, and Brian did a great job understanding and addressing my questions on the car features and pricing. He and Ric Koresky were terrific in working with me--no gamesmanship, but clear willingness to help get the deal done, including smart financing approaches. I felt like a valued customer, and not pressured to make a purchase. Once I made the deal, Susan Ward did a great job highlighting all the capabilities of the car, and Jemar was very helpful working through the financing. All in all, a great buying experience, and a great car! More
Outstanding Service! We recently bought out our BMW lease and also purchased a new BMW X1. The process was awesome! Ric Koresky and his amazing team worked around our sche We recently bought out our BMW lease and also purchased a new BMW X1. The process was awesome! Ric Koresky and his amazing team worked around our schedule for purposes of test driving, going over the paperwork and doing the final walk through/overview of the new car. They absolutely made us feel like we were the most important customers to walk through their door. That type of customer service is above and beyond and we were so very impressed. This is the only dealership that we'll be doing business with for a very long time to come! More
new car owner Dean Stathes was very helpful to find our need and getting us what we really want , no pressure , very pleasant he and the BMW members. Dean Stathes was very helpful to find our need and getting us what we really want , no pressure , very pleasant he and the BMW members. More
Professional Service Dean handled the inquiry, offer and delivery of the new 7 professionally It's what I've come to expect from this dealership over the years! Kudos to Dean handled the inquiry, offer and delivery of the new 7 professionally It's what I've come to expect from this dealership over the years! Kudos to Dean, Ric, Matt and the team Brian More