The BMW Store

Excellent A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was originally leased at that dealership; and drove-off later in the day with a newly leased 2018 M4. It had been my intention to exchange BMW's at the Tucson dealership, as I now live there 9 months of the year; however, that choice was changed by the team at The BMW store, including sales, genius, lease manager, finance manager and General Manager. Individually and collectively, they cleared up some misunderstanding I had about the process and made a fair offer for me to lease a beautiful, fully-loaded M4 in the showroom. In particular, Paul Kolleck proactively addressed all my questions/concerns and found the right car to meet.exceed my needs. Overall, it was an enjoyable experience. More

I am driving my dream car , thanks to Brian Dipaolo! I have had a very positive dealership experience at the BMW Store. My sales associate Brian Dipaolo, worked around the clock for me answering any ques I have had a very positive dealership experience at the BMW Store. My sales associate Brian Dipaolo, worked around the clock for me answering any questions I had about my vehicle and did everything in a prompt and professional matter. I will go back to him when I purchase my next BMW. I would also like to mention Conor, Andre, and Ric for being a great help as well. More

Bmw store Third car I've gotten from br BMW store. Excellent customer service. They've gone above and beyond for me. I don't have much else to say Third car I've gotten from br BMW store. Excellent customer service. They've gone above and beyond for me. I don't have much else to say More

Excellent. Everyone was very nice and helpful. This is my second BMW and I bought the last one at Jake Sweeney. My experience at the BMW store was a zillions t Everyone was very nice and helpful. This is my second BMW and I bought the last one at Jake Sweeney. My experience at the BMW store was a zillions times better. If my next car is. BMW I will definitely come back here and will recommend the BMW store to anyone I know interested in getting a BMW. More

2018 M4 Paul Kolleck and team at the BMW Store were great to work with. They listened to our needs and recommended options that we could evaluate simply. We Paul Kolleck and team at the BMW Store were great to work with. They listened to our needs and recommended options that we could evaluate simply. We love our new M4! More

Great guy! We pulled into the dealership not realizing that we would buy a car. Like many people , we were just out to compare types of cars. My husband even br We pulled into the dealership not realizing that we would buy a car. Like many people , we were just out to compare types of cars. My husband even brought his tape measure. As Tim approached us his calm manner made it easy to feel at ease. We only looked at one car and bought it. We enjoyed talking to Tim. I would describe him as a class act. Most Sincerely Nancy Swartzel More

Quick, easy purchase. Car is perfect. Matt was very helpful and made the experience quick and easy. I live 100 miles away and Matt had everything ready when I came to get the car. Was in a Matt was very helpful and made the experience quick and easy. I live 100 miles away and Matt had everything ready when I came to get the car. Was in and out in less than 30 minutes. More

Great experience The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we were not planning on buying a car the day we stopped in the The BMW Store, our salesperson, Brian DiPaolo, was so informative on our test drive that we bought the vehicle on the spot! Thanks, Brian and team! More

Professional and knowledgable Paul Kolleck was very professional and had excellent knowledge of the BMW product as well as the competitors offerings. This is the second vehicle I h Paul Kolleck was very professional and had excellent knowledge of the BMW product as well as the competitors offerings. This is the second vehicle I have leased through Paul and he is very good at his job, in follow up and in support through the selection process. Susan Ward, the product expert who helped me understand all vehicle functions at pick up was also very good and thorough. More

Great store, friendly, non-pressure environment After a very disappointing experience 'elsewhere in the city', The BMW Store offers a refreshing, non-pressure, kind sales environment. I found everyo After a very disappointing experience 'elsewhere in the city', The BMW Store offers a refreshing, non-pressure, kind sales environment. I found everyone responsive and knowledgeable. No long drawn-out hassle either. Try these folks before you go shopping elsewhere. And, make sure to ask Conor to tell you an Irish joke (or two.) More