
The BMW Store
Cincinnati, OH
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Truly Responsive Buying Process I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive imme I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive immediately to fit my Saturday morning schedule. I was very interested in purchasing the car, but was also considering a completely different make, and Brian did a great job understanding and addressing my questions on the car features and pricing. He and Ric Koresky were terrific in working with me--no gamesmanship, but clear willingness to help get the deal done, including smart financing approaches. I felt like a valued customer, and not pressured to make a purchase. Once I made the deal, Susan Ward did a great job highlighting all the capabilities of the car, and Jemar was very helpful working through the financing. All in all, a great buying experience, and a great car! More
BMW 320i Great customer service... knew what car I wanted and they got me in and out quickly... no pressure at all... will definitely buy from them again... Great customer service... knew what car I wanted and they got me in and out quickly... no pressure at all... will definitely buy from them again... More
Outstanding Service! We recently bought out our BMW lease and also purchased a new BMW X1. The process was awesome! Ric Koresky and his amazing team worked around our sche We recently bought out our BMW lease and also purchased a new BMW X1. The process was awesome! Ric Koresky and his amazing team worked around our schedule for purposes of test driving, going over the paperwork and doing the final walk through/overview of the new car. They absolutely made us feel like we were the most important customers to walk through their door. That type of customer service is above and beyond and we were so very impressed. This is the only dealership that we'll be doing business with for a very long time to come! More
new car owner Dean Stathes was very helpful to find our need and getting us what we really want , no pressure , very pleasant he and the BMW members. Dean Stathes was very helpful to find our need and getting us what we really want , no pressure , very pleasant he and the BMW members. More
Professional Service Dean handled the inquiry, offer and delivery of the new 7 professionally It's what I've come to expect from this dealership over the years! Kudos to Dean handled the inquiry, offer and delivery of the new 7 professionally It's what I've come to expect from this dealership over the years! Kudos to Dean, Ric, Matt and the team Brian More
Good experience Paul did good job helping me select a car and getting me what i want. Pretty good experience all around. They made it pretty easy - but not cheap Paul did good job helping me select a car and getting me what i want. Pretty good experience all around. They made it pretty easy - but not cheap More
BMW M3 Purchase Paul was a great sales rep to work with. He took the time to explain the acquisition process as well as the pros/cons of owning this type of vehicle. Paul was a great sales rep to work with. He took the time to explain the acquisition process as well as the pros/cons of owning this type of vehicle. I appreciated his candor when discussing add-ons/ options for the vehicle as he didn't treat them on a dollars basis but on a technical basis. Paul was also very transparent with the lease vs. buy option and didn't push whatever internal objective he might have had, but instead let me make the decision for myself. More
Thorough and Pleasant Lease Experience After agreeing to lease a 2018 430i Grand Coupe Tim Morrison kept us informed of progress and delivery with text, email and phone calls. Before delive After agreeing to lease a 2018 430i Grand Coupe Tim Morrison kept us informed of progress and delivery with text, email and phone calls. Before delivery a small scratch was discovered on bumper. They would not deliver the car until this was corrected to my satisfaction. This is an example of thoroughness of this dealership. Mr Morrison accommodated my schedule for a new delivery date. Ric Koresky explained in detail the minor problem, repair that was done and documented it for me. I may have not noticed the minor blemish if they hadn't told me about it. He stated they would not release a vehicle unless it was perfect. I appreciate their honesty and thoroughness. More
Good leasing experience I had a pleasant experience at the BMW store. I dropped off my leased vehicle without problems and got my new car. The BMW genius was knowledgeable an I had a pleasant experience at the BMW store. I dropped off my leased vehicle without problems and got my new car. The BMW genius was knowledgeable and explained things about my new car very well. My dealer was extremely responsive throughout the process and answered several questions in a timely fashion. I would recommend Dean to anyone. More
Good leasing experience Dropping off lease vehicle was very easy and customer service went beyond my expectations . Ric Koresky from Sales was very accommodating and quick t Dropping off lease vehicle was very easy and customer service went beyond my expectations . Ric Koresky from Sales was very accommodating and quick to answer all my questions. More