The Faricy Boys

Kerri was very friendly and knowledgable about the Grand Cherokee. She had the specific vehicle we were interested in ready for a test drive. The vehicle has been fun to drive and is very comfortable. The p Cherokee. She had the specific vehicle we were interested in ready for a test drive. The vehicle has been fun to drive and is very comfortable. The paper work took as long time to prepare and complete as the test drive. The overall process took about two and a half to three hours on a slow afternoon, More

I was there at the Faricy Boys earlier today for a standard oil change and tire rotation. I got there at about 12:45pm and was told it would take about 35 to 40 minutes. I had a free oil change and standard oil change and tire rotation. I got there at about 12:45pm and was told it would take about 35 to 40 minutes. I had a free oil change and tire rotation for today since my father purchased a plan for like 3 or 5 oil changes and tire rotations per car for like 50 dollars or something like that a while back. It seemed like they knew that because at 2:10 an Employee walks up to me smiling and acting all happy because he figured I was a young and stupid person who would take their word for what is wrong with my vehicle and just leave it with them. He was very rude to me and said I did not take care of my vehicle and said it just needs TLC. He made it sound like I towed my Jeep in from somewhere and it was in really bad shape. It was not in that bad of shape, since I got second opinion, other than my brakes needed to be changed. I was going to let them do it, but with the way he spoke to me I am going to take my vehicle somewhere else. (I did take my Jeep somewhere else and am getting everything that Faricy said they wanted done for a much cheaper price and they treat me better there.) Then he said he would get my vehicle right out to me after we spoke it was not till 2:50 I got my Jeep back. I was not real pleased with the way I was treated. I am not going to be back on or near the Faricy boys lot again. In response to my initial post Paul Faricy wrote me and told me to contact me to see if there is anything he could do. Well I called him a few days ago and left a voice message which I said please contact me I would like to tell you more about what happened. I did not hear back from him, which tells me that my business is very important to him. More

I stopped by early (7:30am) on a Saturday to get my Jeep Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check o Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check out until 11:15am. Three hours and forty-five minutes! The worst part of my entire visit, everybody at the dealership was completely apathetic. No matter who I spoke with, they could care less about what I was saying. This includes a sales rep that I spoke to about the new Wrangler. He knew I was there to have my vehicle serviced, and therefore wasn't going to get any money out of me. At one point, after I had told him my Jeep has the old reliable 4.0 engine, he compared the new 3.6 to the one I had, and referred to it as the 3.8, the engine between my year and the new Wrangler. It's a simple mistake, but an insult to me because this person's job is to communicate with people and be able to read them. He didn't care. He was constantly scanning the lot while standing next to me. The worst part was when I talked to the service manager before I left the dealership. I wanted to let him know that it had taken three hours and forty-five minutes to change the oil and rotate and balance the tires on my Jeep. Immediately, he acted like it was my fault. If I didn't tell them I wanted my vehicle done at a certain time, his team could take until 6pm that day. That was insulting. I let him know I informed the service rep when I dropped off the vehicle that I would be waiting for it. I also let him know I checked in three different times for an update and noted that it was taking a long time. Nobody I talked to seemed to care that I was waiting so long, nor that it was simple work. After a 10 minute discussion about my situation the service manager noted that he is seeing my point actually, almost like he's finally believing me. While I was there I purchased a four pack of oil changes for $50. I let them know that if they were only good at their dealership I would prefer to pay $35 for the one oil change that day, because I wasn't returning to their dealership again. I would prefer to drive to Castle Rock and have my vehicle serviced at Medved Jeep. I received a personal reply from Mr. Faricy and greatly appreciate it. I will take my Wrangler back for the next scheduled maintenance in hopes the service will be better. The personal touch and true ownership of his dealership is very impressive. Thank you. More

Once my husband & I narrowed down the exact used Jeep we were looking for, we were happy to have found it here. Kerri was very helpful & didn't not pressure us AT ALL while we were trying to decide what we were looking for, we were happy to have found it here. Kerri was very helpful & didn't not pressure us AT ALL while we were trying to decide what we wanted to do. We even took a few hours to decide, checking online for other deals in town & found this one to be the best for us. Kerri was very personable & thoughtful, I am 8 mo pregnant, so when we called her to say we were coming back to look at the Jeep again the next day, she had popcorn & snacks for me knowing we might be there a while. Overall it was a great experience, straight forward, no crazy hassles, they worked with us on the few issues the car had & so far we are very happy with our purchase. More

I went to Faricy Boys to buy a 2006 Subaru Legacy that was one of there as is deals. So this car was at a really great price. Kerri was extremely helpful in the purchase of this car. Her efforts were alwa was one of there as is deals. So this car was at a really great price. Kerri was extremely helpful in the purchase of this car. Her efforts were always in the attempt to make my experience there great. And it was! Thanks to all of you at The Faricy Boys, especially Kerri, for a great first solo car buying experience. More

We bought a 2012 Jeep Wrangler Unlimited from Faricy Boys on 23 July 2012. Marc Wilson was our salesman and provided us with first class service. From the very beginning it was a positive, no pressure expe on 23 July 2012. Marc Wilson was our salesman and provided us with first class service. From the very beginning it was a positive, no pressure experience that actually made the Jeep buying process enjoyable. Marc dedicated a lenghty amount of time to ensure I was satisified with all of the additions I wanted to put on my Jeep. He made sure I was provided with the full range of each option and gave me his own personal experiences to assist with my decisions. I highly recommend Marc to anyone, especially if you're looking at a Jeep Wrangler. More

We had a great time meeting with Kerri and her help was wonderful. She was personable and helpful. She made pleasant a time consuming endeavor that can often be frustrating and tiresome. She and Nick (fina wonderful. She was personable and helpful. She made pleasant a time consuming endeavor that can often be frustrating and tiresome. She and Nick (finance guy) made it as pleasant as it could be. Thank you! More

Very good experienece buying a new Jeep Wrangler Unlimited through this dealership. No frills, and paperwork was completed expeditiously. Sales person (Joshua Jenkins) was very friendly and polite. Unlimited through this dealership. No frills, and paperwork was completed expeditiously. Sales person (Joshua Jenkins) was very friendly and polite. I brought in a car that was significanly upside down and the delaer was able to work with me and get me financed without any money down. More

We were in the market for a used vehicle for our teenager to use to get back and forth to school. We gave Kerri a price range and type of vehicle we were looking for, and she and the Faricy Boys team did a to use to get back and forth to school. We gave Kerri a price range and type of vehicle we were looking for, and she and the Faricy Boys team did a fantastic job of finding a vehicle for us. We truly appreciated Kerri's integrity...no attempts to sell us something more than what we were looking for. More

Changed my mindset about new car dealership! since i bought a bought brand new mustang back in 07 i was skeptical about buying a new car or dealing with new car dealers. Joshua Jenkins worked with me to bought a bought brand new mustang back in 07 i was skeptical about buying a new car or dealing with new car dealers. Joshua Jenkins worked with me to find me the car of choice. i have been shopping for the car since 2011 and when i bought it, it was 100% satisfaction to me. thanks to every body in the dealership minor dents got fixed within 5 days. i am loving my chrysler 300S. More