Initial contact was with Daisy Means (an Internet coordinator,) She took care of everything and had the model we were interested in waiting in front of the dealership for a test drive when we arrived. Over the following days, we exchanged emails seven or eight times: She was noticeably thorough and thoughtful Our floor salesman,Tom Dominguez, is very experienced and presented detailed differences among three models that we did not "divine" from the Jeep website. That information made our decision easy. It seemed clear that Tom and Daisy combined efforts to ensure customer satisfaction. We didn't feel the need to "dicker"for price, Daisy had written out each discount available to us and presented the final cost for our review early in the process. Finally, Tom took time early in our time together to give detailed demonstrations of the wizardry inherent to the rather complex UConnect system, minimizing the time needed at the dealership after we completed purchase. We were on the road in our new Jeep with a minimum of any hassle we might have expected.