The Frederick Motor Company

Excellent buying experience Walter Smith is very easy to talk with and understands that he can provide information to help the buyer understand options. When Walter was busy, She Walter Smith is very easy to talk with and understands that he can provide information to help the buyer understand options. When Walter was busy, Sherry Ryan jumped in to help out. No pressure, no hype. A very comfortable experience with good people. The dealership people are all open and helpfull to the point that my wife, who is not sure she wants a Subaru wants to come back and check out some vehicles when she is ready. I have not used the service department yet. The customer program they have will likely get me there, even though I live 40 miles away. The dealership only needs some colorful landscape pictures or art on the walls to give the stark new facility more warmth. More

Customer for Life! Years ago, I use to jump around a lot from dealer to dealer, walking endless sales lots and trying to deal with different service stations any time I Years ago, I use to jump around a lot from dealer to dealer, walking endless sales lots and trying to deal with different service stations any time I was looking to buy or service a car. All that ended when I came across Frederick Motor Company. I no longer wander aimlessly. They have a customer for life. The service department started my experience. They were always flexible working around my stringent work hours, and helped me stay on schedule with the routine maintenance. My service adviser anticipates my needs and delivers without hesitation. When it came time to buy another vehicle, I was introduced to the sales team. They give excellent service, patiently answering questions, discussing options, and letting me test drive the same car three times without a grimace. Recently, I was in a dilemma, and needed to purchase 2 new cars - one for me and one for my daughter who was going off to college. I was really worried because I hadn't had a car payment in over 10 years (again - great service department!) much less two. So, I walked in and explained the situation. The sales team again was great. After much deliberation, going over different options and scenarios, Ric and his team came up with a solution that fit our time frame and budget, and made it happen. I'm looking forward to going back again when my other daughter goes to college next year. And, because of my long-term experience with Frederick Motor Company, my husband (who use to be a fan of the other guy) is now a die-hard Ford Fan as well. He was just perusing the lots the other day looking at the new F-150s. GO FORD!!! More

Wonderful Experience We just bought our first Subaru and we were very pleased with the welcome, service, and overall experience at Frederick Motors. Walter was extremely We just bought our first Subaru and we were very pleased with the welcome, service, and overall experience at Frederick Motors. Walter was extremely knowledgeable about the vehicle and helped us find exactly what we were looking for. Everyone we dealt with was friendly and professional. More

Very good experience Jim Van Keuren is a very knowledgeable and pleasant person to deal with when buying a car. No pressure, no hassle. Have bought 3 vehicles from The F Jim Van Keuren is a very knowledgeable and pleasant person to deal with when buying a car. No pressure, no hassle. Have bought 3 vehicles from The Frederick Motor Company and very satisfied. More

Very Pleased Walter was very knowledgeable about Subaru's. He never rushed us and allowed plenty of times to test drive. I drove Crosstrek and Forrester. I bought Walter was very knowledgeable about Subaru's. He never rushed us and allowed plenty of times to test drive. I drove Crosstrek and Forrester. I bought a Crosstrek and love it!!! More

Outback purchase Very informative and extremely professional. He was understanding of my very busy, 10 month old son and even helped keep him entertained and happy whi Very informative and extremely professional. He was understanding of my very busy, 10 month old son and even helped keep him entertained and happy while I was filling out forms. He was very informative on the features of the car. He went above and beyond in explaining everything and invited me back to explain what he couldn't because I had to leave in a hurry. More

Very Pleased! This is our fourth Outback but the first from Frederick Motors. We picked it up yesterday. We were very satisfied with the end-to-end purchasing exper This is our fourth Outback but the first from Frederick Motors. We picked it up yesterday. We were very satisfied with the end-to-end purchasing experience. Walter is a pleasant and thoroughly knowledgeable salesman. He took us on a test drive that both demonstrated the key features of the 2015 Outback and pointed out interesting parts of the Frederick area. After deciding to purchase, Walter and Pat (Sales Manager) worked hard to find the exact model, color and features we wanted. This was no easy task given it was the end of the model year and these cars are in great demand. The negotiation process, agreed-to price and trade-in were very fair. (We had done research so we were prepared). Delivery process went smoothly even though we arrived a day early and they were very busy at the time. Sherry Ryan, another salesperson helped when Walter was assisting others. Dennis, completed the purchase process very thoroughly. More

2013 subaru The dealership is top notch from the sales consultant Jim Van Keuren who allowed us to browse without any pressure and was very informative. I also wo The dealership is top notch from the sales consultant Jim Van Keuren who allowed us to browse without any pressure and was very informative. I also would like to mention their used car manager who gave us excellent trade in value. I will definitely be going back for my auto needs. More

Car purchase We needed to move quickly on purchasing a new vehicle. This dealership was extremely helpful and moved very quickly to finalize our transaction. It w We needed to move quickly on purchasing a new vehicle. This dealership was extremely helpful and moved very quickly to finalize our transaction. It was a great experience, and we are loving the car. More

Pleasant Experience First time buying from this dealership, Walter & staff provided an outstanding buying experience. The price was fair, no hassles. Walter was knowledge First time buying from this dealership, Walter & staff provided an outstanding buying experience. The price was fair, no hassles. Walter was knowledgeable and able to answer all questions. Great experience, happy with my new Subaru. More