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The Frederick Motor Company
Frederick, MD
645 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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645 Reviews of The Frederick Motor Company
April 09, 2015
Nothing but net! Sorry, couldn't resist the March Madness basketball reference but it's true. We went in one night and two nights later we drove off with our new vehi Sorry, couldn't resist the March Madness basketball reference but it's true. We went in one night and two nights later we drove off with our new vehicle. Walter showed us all the ropes and everyone there was friendly and very helpful. When we are ready to buy again, Walter and Subaru of Frederick will be our first stop! Barb and Ron Alger More
by Algers
Employees Worked With
Walter Smith, Ashley King
March 30, 2015
The guy you want to help you The whole dealership was fantastic - clean, not crowded, and people to pay attention to me without making me feel like I was being hunted. Friendly an The whole dealership was fantastic - clean, not crowded, and people to pay attention to me without making me feel like I was being hunted. Friendly and professional. But the best part about the dealership (other than the car I bought) was Grant. He was straightforward and honest from the beginning. He actually knew about the cars he was selling, was prompt in getting back to me on things, was professional and helpful without being overbearing, and you could tell from the beginning that he believes in the cars he is selling. I was even at another dealership, looking at a similar car, and was confused about some of the terms and things they were offering. It seemed shady, so I actually called Grant and asked what he thought. He gave me a fair and honest answer, helping me to work through what I was thinking even if it meant his dealership wouldn't get the sale. When it came time to buy, he not only got me a great deal but when something they said they'd do wouldn't be possible, the dealership went above and beyond, at their own cost, to make sure I was happy . Extremely well done! Please go here if you don't want to waste time with games and shyster practices. These guys know what's up, and are who you want to work with! More
by dcwatkins
Employees Worked With
Grant Schley
March 27, 2015
No stress, No mess, Just a Great New Car I came into the dealership with my sister back in December of 2014 to see what a Crosstrek was. Walter took the time to answer all our questions, sho I came into the dealership with my sister back in December of 2014 to see what a Crosstrek was. Walter took the time to answer all our questions, show us the vehicle and took us for a test drive even though we said we were not buying a car. Walter is knowledgeable, polite, friendly and very easy to work with. I could have purchased a car at another dealership but chose to buy a car from Walter this past Tuesday. I am enjoying my car and have no buyer remorse! I would recommend to anyone to go to The Frederick Motor Company and ask for Walter Smith. Thank you Walter! More
by Rachel
Employees Worked With
Keith Barrow, George, Walter Smith
March 21, 2015
Awesome experience! I was not looking forward to buying a car because it has always been a frustrating experience. Rick, Kevin and Dennis were a pleasant surprise! They I was not looking forward to buying a car because it has always been a frustrating experience. Rick, Kevin and Dennis were a pleasant surprise! They did everything they could to answer my questions, handle my trade-in and arrange for the delivery of my new car in next to impossible time restraints. I was used to being "just another number" at the big dealerships but here I was treated like a long time repeat customer. The pricing was excellent and they have been just a available after the purchase to answer any questions I had. I'm looking forward to using this facility for my maintenance needs as well. Thank you! More
by RobinR
Employees Worked With
Kevin Caudell. Dennis in finance
March 13, 2015
A tough test passed with flying colors I want to thank Walter Smith and the Frederick Subaru team for the great car buying experience. They were assigned to find a manual Forester with limi I want to thank Walter Smith and the Frederick Subaru team for the great car buying experience. They were assigned to find a manual Forester with limited color options for both the interior and exterior. This proved to be tough but stuck to the task with great tenacity despite being disappointed by other dealers that claimed to have the car in inventory. Walter kept us informed along the way and came through with the car we wanted at a fair price. When we picked up the car, Walter and the team made sure we were well informed on all details. I would recommend Frederick Subaru as a great place to purchase a car. More
by Julie
Employees Worked With
Pat Blackwood, Walter Smith, Ashley King
March 10, 2015
2015 Ford Focus ST First off... Ford Motor Company figured out a way to stay in business when their competitors went running, with their hands open, to Uncle Sam and me. First off... Ford Motor Company figured out a way to stay in business when their competitors went running, with their hands open, to Uncle Sam and me... as a tax payer. All you have to do is test drive the Ford of your choice and you will see things have advanced. I did my homework which led to a straight forward, no-hassle negotiation. First new car in eight years… very happy! More
by TeLeBo
Employees Worked With
David Schust
March 04, 2015
Signed, Sealed, and Delivered!!! Every salesperson should take some lessons from Walter Smith!!! His no presssure sales approach was so pleasant and nice to work with!!! And to top Every salesperson should take some lessons from Walter Smith!!! His no presssure sales approach was so pleasant and nice to work with!!! And to top it off, our 2015 Subaru Impreza Sport is AMAZING!!! More
by Alana
Employees Worked With
Walter Smith
March 01, 2015
Awesome car buying experience!!!! I want to thank Jim Van Keuren for a great car buying experience what a great Dealer to purchase a vehicle highly recommended also I want to thank the I want to thank Jim Van Keuren for a great car buying experience what a great Dealer to purchase a vehicle highly recommended also I want to thank the staff in the finance department everyone was very nice and friendly. Keep up the good work Frederick Motor Company!!!! More
by david21222
Employees Worked With
Jim Van Keuren
February 28, 2015
Enjoyable experience Everyone I met there was friendly and helpful. I usually dread the car buying experience, but they made it enjoyable and fun. Thank you so much! Everyone I met there was friendly and helpful. I usually dread the car buying experience, but they made it enjoyable and fun. Thank you so much! More
by angied
February 27, 2015
Very Disappointed Miserable Experience Overall concerns: 1st customer through the door with a 9am appointment and it took 3 hours to take delivery of a vehicle that had pre-negotiated pric Overall concerns: 1st customer through the door with a 9am appointment and it took 3 hours to take delivery of a vehicle that had pre-negotiated price and credit application; extreme low ball trade in value with claim that tires needed replacing - tires had 50K miles of tread warranty remaining; lack of communication between sales managers, no follow-up on experience from General Manager at the location; sales person was helpless to resolve the concern; definitely NOT a dealership we will recommend or return too. More
by Cindy
Employees Worked With
Sales Managers - Both named Kevin
