The Honda Superstore of Joliet

97 CRV for repairs to give over to daughter at college and wanted to ensure all repairs were done and well done - they were. Included was brakes, oil pan, joint, and radiator. parts took 3 days but servic and wanted to ensure all repairs were done and well done - they were. Included was brakes, oil pan, joint, and radiator. parts took 3 days but service was great. Given loaner More

I would like to start of by thanking all the folks at Honda of Joliet that made my, otherwise stressful experience of replacing a car that had just been totaled in an accident, an easy and even enjoyable Honda of Joliet that made my, otherwise stressful experience of replacing a car that had just been totaled in an accident, an easy and even enjoyable experience. It says even more that this is the second Honda Insight that I have bought, both of which, were purchased from Kurt at Honda of Joliet. As soon as I was notified of the total loss by my insurance company, I got on the phone with Suzanne in their finance department to find out what steps that I had to take to and what assistance they could provide to make the process easier. Much to my dismay, I was staring a $6,000 dollar loan to MSRP difference in the face, due to previous irresponsible purchases; which, thanks to Suzanne talking me into GAP Insurance when I purchased my first Insight at Honda of Joliet, she informed me that I was eligible for a GAP claim, which, could cover this near $6,000 difference. Not only did she inform me of this, she also prepared all the documents that I needed to submit the claim. The GAP Administrator was actually shocked when I called and read off every document that they needed and asked me where I got their checklist from! While Suzanne was researching what the requirements would be to secure financing on my second vehicle, Kurt was patiently presenting me with all of my options and what impact the different options that I had would have on the bottom line, otherwise known as the monthly payment. In the end, Kurt showed me a used Insight that reminded me of my last Insight, and I just couldn't say no to the low sticker price and the HUGE savings at the gas pump. I can't say how much I love passing gas stations with an ear to ear smile on my face! After the number crunching by Suzanne and a few slices of pizza and some laughs, courtesy of Dan Mac and Kurt, I was on my way out the door with a near mint Honda Insight, and a big smile on my face, and not just because I drove past another gas station ;) Thanks Kurt, Dan & Suzanne! Regards, Ryan H. More

We came to Honda of Joliet to check out a Pilot Touring that we saw on the internet. We spotted it behind a fleet of other Pilots, so we went straight to look at it. Josh came out to greet us as we express that we saw on the internet. We spotted it behind a fleet of other Pilots, so we went straight to look at it. Josh came out to greet us as we expressed our interest in the Touring over the other Pilots. No questions asked, he grabbed the keys for the other Pilots to move them out of the way, so we can test drive the one we were most interested in. As we drove around, he informed us of all the features it had to offer, and answered any questions that we had. Once we got back, he showed us some of the features from the outside. As we sat down to negotiate a deal, we felt no pressure to buy today. He gave us some numbers and explained what was what, everything was black and white with no grey areas. Once we came to agreement, he congratulated us on our purchase, and showed us around the service area, He also took time to show us everything under the hood (which my husband really liked). All in all it was a very pleasant car buying experience, and we would DEFINATELY recommend Honda of Joliet and Josh to everyone we could!!! Thanks for everything! More

This was the most enjoyable car buying experience EVER!! Our Salesman Ted was amazing as well as Andrew in financing in getting us the lowest interest rate possible. We went there knowing exactly what we wa Our Salesman Ted was amazing as well as Andrew in financing in getting us the lowest interest rate possible. We went there knowing exactly what we wanted and got top dollar for our trade in. We told them what we needed to make this deal happen and they delivered! The staff was super friendly and not pushy whatsoever! We will defiantly refer people to them and will be back in the future!!! Thanks again to our salesman Ted, Andrew in financing and Dan the manager! More

Once again, I was very pleased with the service I received at Honda of Joliet! I always leave this dealership feeling valued as a customer. received at Honda of Joliet! I always leave this dealership feeling valued as a customer. More

Roger always takes care of me, and I mean ALWAYS. I call him up to make sure he'll working when I bring my car in. He's fair and trustworthy. He explains things to me when I need something fixed, and if I s him up to make sure he'll working when I bring my car in. He's fair and trustworthy. He explains things to me when I need something fixed, and if I still don't understand he takes me back by my car and shows me. More

I got there late, surprised they were still able to change my oil. Comfortable waiting room and nice television and computers. Given recommendations for my next service, and it only took about 30 min change my oil. Comfortable waiting room and nice television and computers. Given recommendations for my next service, and it only took about 30 minutes. Treated with much care and respect, I was very happy and will return. More

Was looking for a used car, happened to just pull in and Brian came out and listened to what our needs were, checked on used cars available, nothing fit our profile, but suggested looking at a new one that Brian came out and listened to what our needs were, checked on used cars available, nothing fit our profile, but suggested looking at a new one that they were clearing our for the new models. We looked not even thinking of a new car, but after Brian explained the fantastic discounts and rebates, we realized it now fit our budget. Brian was great, not pushy at all, wound up purchasing new car, loved working with him. Everything went smoothly and quickly. Will recomend to others to purchase cars there.Thanks Brian More

Josh Tornabeni, as sales agent, worked for me to solve a quasi-emergency for a college daughter stranded without a vehicle (stranded in Tulsa). He was not afforded much time, but instead of complaining, he quasi-emergency for a college daughter stranded without a vehicle (stranded in Tulsa). He was not afforded much time, but instead of complaining, he went to work. He found a vehicle that met my described requirements regarding fuel economy, engine reliability, mechanical soundness, and general decent look. He also stayed within my budget. He further found me a car that for its age ('04) had quite low mileage (76,000), and expertly described one mechanical feature that gave me great confidence in the design of the automobile. Josh accommodated my work schedule by being available late at night for a test drive (Friday eve.); and most importantly, he advocated on the customer's behalf (mine) with regard to an issue I noticed on the test drive (pulling to the right). The next day, when my schedule was a bit more relaxed, Josh got his high-quality Honda Certified mechanic involved for my benefit, who diagnosed the problem, and then the Dealership (via Sales Manager, Andrew) fairly and quickly handled the needed repair before delivering the car to me. My problem was very unique, in that two days after the test drive, my wife needed to have the car in Tulsa, OK for my daughter. Nine+ hours of straight, hot weather driving left no room for error or mechanical defect. Josh never quibbled about my high pressure time table, and his manager backed him up, even though all the working parts of the company had to be orchestrated to satisfy the customer's needs. The end result is that because of Josh's personality (up for a challenge and positive but business-like), and because his Dealership (Honda of Joliet) backed him up when the customer needed extra service, and because Josh was willing to burn a Saturday night delivering an expertly-repaired car to a customer (who could not alter his schedule), the car was ready to go, handled beautifully all the way to Tulsa, and the daughter reportedly is ecstatic about the selection made by father and Josh. Josh Tornabeni is a certifiable problem-solver! Honda of Joliet backs up their Sales Agent on the front line, bringing Company resources to bear without hesitating. I will likely become a Honda customer for future car purchases. If I do, I will return to Honda of Joliet, even though it is 1.5 hours from my hometown. Management needs to give an "attaboy" to both Josh and Andrew, and lets not forget the mechanic who extended his work shift to assist in the mechanical problem solving. Being a professional paper-pusher, I really do appreciate what mechanics can do with their minds and hands! Sincerely, Brian L. Galloway More

They were able to service my car with very short notice. Heidi was very helpful in fitting me in for an appointment when I called late in the work day. Heidi was very helpful in fitting me in for an appointment when I called late in the work day. More