"Sales Consultant Great But Watch Finance Guy"
- Ken DeBuck
For the most part, a very pleasant experience. My sales consultant Kurt Holzinger was very courteous and professional. He took his time showing me all the features on the more recently made used car I was purchasing and pointed outmany "good to know" upgrades whyich were improvements from my old car.
My only negative was the Finance guy, Patrick. I had gotten pre-approval from my credit union with a very good rate. Patrick said they worked diectly with my credit union so they could arrange the financing with them directly. That worked, but when I was signing the paperwork I saw that the rate was higher. Patrick said I could call the credit union to get my lower rate, but they refused, noting that they had to pay a commisison to the dealer which resulted in a higher interest rate. Next time, I will know better.
"Smooth no hassle transaction"
- Michael Calabrese
After having gotten the run around at another dealership, Honda of Joliet found the car I wanted. Missy was excellent in locating the car and keeping me up-to-date every step of the way. Rudy was a great salesperson to close out the transaction with. Overall great experience!
"Friendly Service Consultant Makes the Difference"
My Service Consultant, Vince, was key to taking my scheduled service visit from the ordinary must-do task to a friendly, relaxing visit. He was professional, knowledgeable, courteous, attentive and a very good listener. I felt very well taken care of. I wish everyone was as customer oriented as Vince. Thanks, Vince for a job well done.