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The New Babylon Honda

West Babylon, NY

Overview
Employees
Reviews
Vehicles
4.6
5,315 Reviews
Welcome to Babylon Honda – Your Full-Service Automotive Destination! Showroom: 650 W. Montauk Hwy, Babylon, NY Elite Express Service Center: 100 Evergreen Street (¾ mile north) At Babylon Honda, we are proud to offer a comprehensive automotive experience—from exceptional sales to top-tier service. ?? New & Pre-Owned Vehicle Sales Our dealership features a wide selection of new Honda models—from reliable sedans like the Civic and Accord to versatile SUVs like the CR-V and Pilot. In addition to new vehicles, we offer a diverse inventory of quality pre-owned Hondas as well as off-brand models that have been thoroughly inspected for value and performance. Our seasoned team of sales professionals is dedicated to helping you find the perfect vehicle for your lifestyle and budget—without pressure, just expert guidance and honest answers. ?? Elite Express Service Center – Now Open! Located just minutes from the showroom at 100 Evergreen Street, our state-of-the-art Service and Parts Facility is designed for comfort, speed, and efficiency. We proudly offer: Luxury customer lounge with complimentary Wi-Fi & coffee Express maintenance with no appointment needed Over 30 service bays for prompt repairs ASE-certified, factory-trained Honda technicians Valet greeters to assist upon arrival Extended hours for your convenience Competitive price matching with other Honda dealers One of Long Island’s largest Honda parts inventories A modern, clean, and welcoming environment Whether you're buying, leasing, trading, or servicing, we invite you to experience the finest customer care on Long Island—right here at Babylon Honda.
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650 Montauk Hwy

West Babylon, NY

11704

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Showing 5,315 reviews

January 23, 2025

All parties including managers came around to visit to inquire whether our questions were being answered, and our needs being met. Brian brought up some points that we hadn't considered and took the time More

by dblstops
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Abey (finance)
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback! We're so glad to hear that our team, including the managers, took the time to ensure your questions were answered and your needs were met. It's great to know that Brian went above and beyond to provide helpful insights and ensure Mrs. was comfortable with the technology in your vehicle. We truly value your satisfaction and are here to assist whenever you need us. Enjoy your new ride!

January 21, 2025

Good customer relationship working on the problem rating 4 points out of ten need improvement More

by Donovanmcfarlane0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback, Donovan. We're glad to hear that you felt we were working on the problem and building a good customer relationship. We take your rating seriously and are always looking for ways to improve. If there's anything specific you'd like to share about how we can enhance your experience, please don't hesitate to reach out. We appreciate your input and look forward to serving you better in the future!

January 21, 2025

Vanessa was friendly and helpful. She supplied us with the key fob that Tim promised. More

by NEALAV65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your kind words! We're so glad to hear that Vanessa was friendly and helpful in providing you with the key fob as promised by Tim. We appreciate you sharing your positive experience and are always here to assist if you need anything else. Enjoy your new key fob!

January 20, 2025

Steve was a pleasure to work with and repairs were completed in a timely fashion. More

by FBIKEWHEELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback! We're so glad to hear that Steve made your experience a positive one and that your repairs were completed promptly. We truly appreciate your business and look forward to assisting you again in the future!

January 20, 2025

Steven was very knowledgeable and offered good advice. Definitely a pleasure dealing with him. Service completed quickly while I waited. More

by johnk6565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for sharing your experience! We're thrilled to hear that Steven was able to provide you with knowledgeable advice and that your service was completed quickly while you waited. It’s great to know that you had a positive experience, and we truly appreciate your feedback. If you need anything else, don’t hesitate to reach out!

January 19, 2025

Angel is amazing! The whole dealership is amazing! Totaled my car and they helped me get an even better car and worked with me to find a payment that was manageable fo More

by melanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Silva
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words, Melanie! We're so happy to hear that Angel and the entire dealership team were able to assist you during such a challenging time. It's great to know that we could help you find an even better car and work with you to make sure the payment was manageable. If you need anything else, don’t hesitate to reach out. Enjoy your new car, and thanks again for choosing us!

January 18, 2025

Honda dealership is clean the staff is very knowledgeable and helpful, Steve went out of his way to help me on an issue with my car, not what I came for I will always return to your dealership More

by Diane.pierre64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words, Diane! We’re thrilled to hear that you had such a positive experience with our team, and that Steve went above and beyond to help you with your car. It’s great to know you feel comfortable returning to us, and we truly appreciate your loyalty. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again in the future

January 18, 2025

Melanie was very pleasant on the phone in making my appointment for the recall on my car. She even checked with the parts department to verify the part was in stock and called me back. Unfortunately, s More

by ailiou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback, and we sincerely apologize for the confusion and any frustration you’ve experienced. We’re glad that Melanie was pleasant and helpful in scheduling your appointment, but we regret that the information about the recall inspection wasn't clearly communicated. We take your concerns seriously and are committed to improving the transparency and knowledge of our service department. We understand how important trust is, and we want to assure you that we are addressing this to ensure it doesn't happen again. If you'd like to discuss this further or if there's anything else we can do to resolve this matter, please feel free to reach out. Your feedback helps us get better, and we truly appreciate you bringing this to our attention.

January 17, 2025

I’m disappointed Honda took so long to replace a recall with the fuel pump. They put myself and my family in a dangerous position. Now I don’t know if I would buy another Honda. More

by Stanley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for sharing your feedback, Stanley. We sincerely apologize for the delay in addressing the recall and for any concerns it caused you and your family. We understand how important it is for our customers to feel safe and confident with their vehicles, and we're truly sorry for the inconvenience this situation has caused. Please note that Honda distributes the parts for recalls, and we unfortunately do not have control over when they are sent to us, as they arrive intermittently. We understand this can be frustrating, and we appreciate your patience as we wait for the parts to arrive. We take your concerns seriously and will work to ensure that future recall issues are handled in a more timely manner. We hope you'll give us the opportunity to make things right. If you would like to discuss this further or if there's anything else we can do to address your concerns, please don’t hesitate to reach out.

January 17, 2025

I always have good experiences having my car serviced here. I appreciate the quick communication & updates on my car via text messages. More

by jamie.deng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your kind feedback, Jamie! We're so happy to hear that you consistently have good experiences with our service department. It's great to know that the quick communication and text message updates help make the process easier for you. We appreciate your continued trust in us and look forward to serving you again in the future!

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