I will start by saying, the ONLY reason I'm giving them 3 stars (and not 1) is because at the end of the day I got the car I wanted, and I didn't over pay.
Now for the drama...
I started looking for a car just before Labor Day. I narrowed it down to a 2020 Ford Escape in Dark Persian Green. I started checking around online for the best price. I eventually ended up negotiating with the Online Sales Director for this dealership. I got him down to a decent price, but I found one for a lower price and was hoping he would match it. He told me he could match the price for a different color, but he was as low as he could go for the car I wanted. By Labor Day h convinced me to come in because it was the last day for various incentives.
When I got there a sales person greeted me and told me that he would be helping me. While e went on a test drive, they appraised my vehicle (one of the "incentives" was "up to 150% of KBB value"). My vehicle appraised around $7200, they offered me $6500 (strike 1). We started the finance process. After I agreed on financing terms, the finance guy came over to tell me they DIDNT HAVE THE CAR I WANTED! He said it was at another location which was closed, and may be in the process of being sold to another customer. They wouldn't know until the morning. He explained that I could take my car and come back the following day. I think he could tell by the look on my face that I WAS NOT coming back if I left. So then he offered that they could bring me the car the following day... then, eventually, that I could get a loaner, and they would bring me my car. THEN the sales person came back and said, sorry we don't have any dealer tags, we can't give you a loaner. I told him to give me my keys and I would not be doing business with them. He ran to speak to a manager.
While he spoke to the manager the finance manager came over. She had a HUGE smile telling me she had great news for me. She basically finagled the financing so she could throw in a bunch of the extra warranty coverage that they try to upsell you for "free". After I stopped fuming I realized that agreeing to this offer would actually save me A LOT in financing, so I agreed. They magically manifested a loaner tag, and they gave me the same car I bought in a different color as a loaner.
Longer story short, that day turned into a week. I went in on September 7th, but didn't get my car until the 11th.
My experience with them was nothing but lies, stress, and headache. However, like I said in the beginning, I got my the car I wanted, and I didn't over pay. There were a lot of other lies and annoyances with them that I will not get into. This was THE worst car buying experience I have ever had, but they also made slightly made up for it... kinda... maybe...