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The Used Car Factory

4.9

330 Lifetime Reviews

27725 Three Notch Rd., Mechanicsville, Maryland 20659
Call (240) 249-6800

330 Reviews of The Used Car Factory

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November 20, 2017

"Purchase of a car"

- Metz

Really good experience with Johnny C. He went out of his way to make it a pleasant and hassle free experience for us. At that stage we were only in the country for less than 24 hours. thank you. Frits and Adele Metz

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Recommend Dealer
Yes
Employees Worked With
Johnny C Callicott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Tayman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2017

"Great Service, found exactly what I was looking for"

- Lisa C

Came to these guys based on a family recommendation. They found me exactly was looking for, for the price I wanted to pay. Eric T. made sure that the car was in great shape and really took his time making sure I was happy with my purchase. Highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Eric Tayman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Tayman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 06, 2017

"Great experience"

- Deer hunter3850

I saw the vehicle i was interested in on there website. I talked to Mr. Kevin Gentry and met with him the following day. We talked and had a lot in common. I drove the vehicle and it was exactly what i was looking for as it was on website. Mr Gentry and i sat down and worked out a deal. There was no pressure,no promises, nothing but what i was there for. The dealership paid off my lease owed on my other vehicle and gave me a better %rate than my credit union. Everyone i talked to even though not involved in the transaction were very nice and helpful.

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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dont remember names but all were very professional.
October 30, 2017

"Good People"

- Bud4one

I showed up to trade in my Harley. As a previous GM for Harley I know how the process goes. I gave them a reasonable dollar amount I wanted for my bike. I also told them exactly what’s I was looking for. I met with Kevin and we test drove a couple of SUV’s. I found the one I liked we made the deal and I was on my way. From the time I arrived until the time I pulled out with my new purchase was about 90 minutes. I have never experienced a more pleasant and expeditious car buying experience. These people are fair and straight forward. Treat them fair and they will treat you better. They have definitely earned my future business. THANK YOU!!!

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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 30, 2017

"The place to go."

- Happy

I had a wonderful experience at the Used Car factory. They listened to what I needed and showed me several options. I was not pressured to settle on something I did not want or could not afford. Kevin Gentry was my salesman and he was great. Kevin was very hands on through out the whole process.

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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cynthia Page
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Tayman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 27, 2017

"Pleasant experience"

- MS

Stopped in to check out a GMC Sierra. The salesman met me before I got to the door to greet me. The staff is pleasant as well - multiple members greeted me as well during my time there. Everyone was very helpful in answering questions both during and after the buying experience about the vehicle itself and about the financing. They even drove the vehicle to my home since I wasn't trading mine in. Very nice experience there.

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Recommend Dealer
Yes
Employees Worked With
Eric Tayman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 21, 2017

"Pleasant experience "

- Sonjad

Great customer service and no strong armed sales tactics. The staff was friendly, personable and honest. They were patient with us during our test drives

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Recommend Dealer
Yes
Employees Worked With
Jody Yeatman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Idona Pickering
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Erik Schuerholz
October 06, 2017

"Excellent customer service!"

- AMM783

The sales team at The Used Car Factory provides me with excellent customer service. Kevin Gentry in particular went out of his way to talk me through the financing options, vehicle features and actually kept my monthly note within my desired price range. He was not overbearing and did not make me feel pressured to buy the way many sales people do. Overall I had a fantastic experience and will refer my family and friends.

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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Pyles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 29, 2017

"Used Car Factory Review"

- L.C.

I like a dealership that listens and understands what i expect of a car. Kevin at Used Car Factory hears and delivers. He helped me find exactly what i was looking for.

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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2017

"I would recommend this dealer. Very knowledgeable & informed"

- Sallie Mae

I would recommend this dealership to everyone. Very knowledgeable & informed! I'm very happy and pleased to have had the opportunity to work with Kevin

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Kevin Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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