The Used Car Factory

On line purchase the way it should be. I bought a Ford Expedition from The Used Car Factory from their on line web site without seeing the car in person as I live about 1100 miles away from I bought a Ford Expedition from The Used Car Factory from their on line web site without seeing the car in person as I live about 1100 miles away from Mechanicsville, MD. I placed my trust in Kat, Nick and Chris and was not disappointed when the car arrived. Their site had numerous clear photos of the car and they even did a face time video with me of the entire car including the areas I specifically wanted to see. These people went out of their way to help me feel comfortable with the purchase and I would definitely recommend them to anyone. More

Kevin Gentry is a God sent for me. I’m so appreciated for him helping me with my truck. Thanks so much .i refer everyone for him helping me with my truck. Thanks so much .i refer everyone More

I just bought my suv from Kevin Gentry . I told him what I was looking for and a monthly payment I needed to be at . He told me no worries. Everything was taken care of and between Kevin and Steve I left wi I was looking for and a monthly payment I needed to be at . He told me no worries. Everything was taken care of and between Kevin and Steve I left with my car and a smile on my face. It was a great exprience with no problems at all . Thank you again Kevin for all of your help and making everything go so smooth . Forever greatful . Troy More

The best car buying experience I ever had I found The used car factory online. I called when I found my truck I wanted. I spoke with Kevin Gentry a great straight up man . We spoke and we made I found The used car factory online. I called when I found my truck I wanted. I spoke with Kevin Gentry a great straight up man . We spoke and we made a deal. Robert Meeks sent me the deal via email . I agreed to it with Kevin over the phone. We gave each other our word and that was the deal . There was a few minor things with truck so I spoke with Jim Tayman General manager and it was all taken care off . When I drove down from New Jersey to pick up truck all was taken care off . Steve Pyle was waiting to do paperwork . Within 30 min I was done and back on road with my truck . Thank you so much great team effort you guys have a customer for lunch life . More

Very Happy For The Second Time I just purchased my second vehicle in the past 2 years from this dealership and both times I drove away a very satisfied customer! Once again, I told I just purchased my second vehicle in the past 2 years from this dealership and both times I drove away a very satisfied customer! Once again, I told my family and friends that they need to buy their next car here! I want to thank both Johnny Callicott (my salesman) and Steve Pyles (in Finance Dept) for a very pleasant (and efficient) car buying experience. I'm sure I'll be back again in a couple of years to buy another car from you all! More

Car purchase It was a pleasure working with Kevin Gentry and Jim Tayman. They were the very best. We were pleased with the way things were handled. Every time we c It was a pleasure working with Kevin Gentry and Jim Tayman. They were the very best. We were pleased with the way things were handled. Every time we called they were prompt to assist us with whatever questions we asked. They made us feel special. Thank you again for your friendly hospitality. More

Best experience ever The GM Jim and my colleague in sales Arthur where just outstanding. I drove two hours with my wife to buy our car and we left very very happy. We wher The GM Jim and my colleague in sales Arthur where just outstanding. I drove two hours with my wife to buy our car and we left very very happy. We where treated as queen and king. I will recommend this dealership to anyone looking for presidential treatment. Thank you guys so so much . More

Great ppl, good customer service. Great customer service, very attentive, helpful in every way. Johnny was sure to assist us in every way that he could. Highly recommended. Everyone wa Great customer service, very attentive, helpful in every way. Johnny was sure to assist us in every way that he could. Highly recommended. Everyone was a great help in our experience in purchasing our car. More

Very helpful and straight forward, with no xx. The folks at the Used Car Factory were fantastic , provided great assistance, with no pressure in regards to selling my vehicle to them. They went The folks at the Used Car Factory were fantastic , provided great assistance, with no pressure in regards to selling my vehicle to them. They went out of their way to make the process go smoothly, treating me fairly. The deal I received was above the average I was being offered by other dealers. I rarely take the time to leave reviews., Especially as slow as I type, but the crew thete definitely deserved my extra effort. More

Pleasant Experience Johnny C was great help with the purchase of our latest vehicle. He was always available to answer any questions, and didn't hesitate to allow us to Johnny C was great help with the purchase of our latest vehicle. He was always available to answer any questions, and didn't hesitate to allow us to come in close to closing time which was when our schedules would allow. The buying process was quick and smooth and the value offered for our trade-in was more than fair. We would quickly refer Johnny and The Used Car Factory to friends looking to purchase. More