Eavesdropping & Judgmental Sales Manager
My husband & I were in the market to replace my 2004 XC90, with 2016 XC 60, which I purchased new in 2003, while living in another state. After mont
My husband & I were in the market to replace my 2004 XC90, with 2016 XC 60, which I purchased new in 2003, while living in another state. After months of research, I contacted Fredrik at The Volvo Store in Winter Park, to look at the vehicles.
Fredrik cheerfully showed us all of the 2016 XC60's in all of their lots. When it was time to talk numbers we proceded into Fredrik's office within the showroom. We were negotiating a price with Fredrik whom needed to check with his Sales Manager. Little did we know that our assumed PRIVATE conversation was being listened to by Sales Manager Mike Hall. I feel this is Sneaky, unprofessional & very Creepy!!! Hey Mike come sit down & make yourself be known to take part in our conversation, instead of lurking around dark corners & eavesdropping via intercom. When Mike Hall made his grand appearance he insulted us by saying verbatim "You need to do your research." & "We only deal with customers that are highly educated." How dare you!!! Seriously Mike? You're judging us by our T-shirts & shorts, It's summertime in Florida & our day off from practicing Medicine... are we expected to wear our Sunday to buy a vehicle?. Too bad you're so close-minded, I could have written your dealership a check in FULL, like I did on my XC90 in 2003, & in 2012 & 2015 on my kids' new cars. Now who's the one that's not educated Mike? Also, my husband & I will thoroughly enjoy spreading the news to all of our medical/legal friends & colleagues.