Thelen Honda

Working with the team at Thelen Honda has been the best car buying experience I've ever had! I had come to MI for a couple days to visit family and wanted to see about trading in my parents' leased Accord car buying experience I've ever had! I had come to MI for a couple days to visit family and wanted to see about trading in my parents' leased Accord for a new vehicle. On Friday, Garrett was fantastic helped me coordinate quotes and getting everything prepped via email so that we'd be ready when we came to test drive vehicles the next day. On Saturday, even though the dealership was busy and he was the only manager on duty, Patrick took the time to handle our trade-in, set us up with a great deal, coordinate the lease financing, and manage all of the paperwork to get us in the new Passport that day! It meant the world to me that we were able to get my parents into such a great vehicle, on a weekend, with such care and attention... and that I could head home that Sunday with everything taken care of. The care and hospitality that Garrett and Patrick showed our family has truly made us customers of Thelen for life! More

Great service very happy with my purchase no pressure in buying. The sales rep. took time to show my husband and I how to work the opponents inside the vehicle. The paper work wasn't annoying, easy process! buying. The sales rep. took time to show my husband and I how to work the opponents inside the vehicle. The paper work wasn't annoying, easy process! More

Seevice Left multiple messages to service dept won’t return calls this has been an issue in the past. Excuse received from the operator was they had many call Left multiple messages to service dept won’t return calls this has been an issue in the past. Excuse received from the operator was they had many calls and were too busy to call me back More

Great staff! Thank you Earl, Janæ, Cathy and Pat ! I found and purchased the perfect Miata thanks to you. You have been proactive, helpful, kind, efficient and pro Thank you Earl, Janæ, Cathy and Pat ! I found and purchased the perfect Miata thanks to you. You have been proactive, helpful, kind, efficient and professional! All the best !! You deserve 6 stars not 5 ! More

Good service Went in for oil change and tire rotation. Out in half hour. Great service. Nothing to change. Keep up the good service and I'll keep coming back. Went in for oil change and tire rotation. Out in half hour. Great service. Nothing to change. Keep up the good service and I'll keep coming back. More

It was a regular service visit on my lease vehicle. Everyone at the Thelan Honda Dealership is very cordial and helpful. My visits have always been pleasant, quick, and without error. The waiting room Everyone at the Thelan Honda Dealership is very cordial and helpful. My visits have always been pleasant, quick, and without error. The waiting room is very nice and all areas of the dealership are clean and appealing. More

Quick Oil Change I love the Express Lane! Not only is it a fast way to get my oil changed, they troubleshoot possible upcoming problems. The service guy on the Expre I love the Express Lane! Not only is it a fast way to get my oil changed, they troubleshoot possible upcoming problems. The service guy on the Express Lane changed a light bulb for me, which is not uncommon at Thelen Honda. Chris cheerfully set up a future appointment. The service manager, Roger, greeted me by name in the waiting area. More

Greasy fingerprints, bootprints, left in NEW van So we brought our new van to Thelen Honda for a warranty fix with the DVD player. 2 entire days to diagnose the issue, 1 week for the part, and anothe So we brought our new van to Thelen Honda for a warranty fix with the DVD player. 2 entire days to diagnose the issue, 1 week for the part, and another full day to fix a broken wire. To start the frustration, we called the Honda help desk technician and he told us what the issue was BEFORE we brought it to the dealer. After two full days of diagnostics, the issue was exactly what we explained to the local technician was per Honda. Frustration #2 - once the part finally came in, Thelen kept the vehicle for a full day to fix. At this point we noticed several greasy fingerprints and boot prints all of the interior of our brand new $47,000 van! So I called them back and they had me bring it back a 4th time to clean it. Frustration #3. After the clean job, we brought the van back home. As we were packing up to leave out of town we, put the seats down for the first time only to discover - you guessed it - several greasy boot prints all of the back of the seats!! On top of that, there was a 2 inch broken piece of plastic off of the back of one chair! Again, this a BRAND NEW $47,000 VAN BEING TREATED LIKE A CHEAP RENTAL CAR BY THELEN TECHS!! THE WORST PART - The worst part is we have engaged with the ownership of the dealership (Patrick Thelen) who really doesn't seem to care a whole lot (and don't even get me started on the crooked sales process - we ended up buying our van from a Honda dealer 2+ hours away). Still waiting on his return call about the broken piece and resolution to the ruined interior which I confident I will not hear back. At least we get to keep the filthy rag and spare parts left in the trunk. I would like to note that Alex has always been great as has Chris. This failure falls on the ownership and lack of respect from the technicians. Too bad a 10 year multiproduct relationship has to end this way. More

Service department Chris greated me as I was only person he had to tend to and went out of his way to make me feel comfortable and understand the service needed on my ac Chris greated me as I was only person he had to tend to and went out of his way to make me feel comfortable and understand the service needed on my accord. He was understanding and totally knowledgeable of the situation with my car and handled it til the car was done and my keys in my hand. More

Great sales experience I called Earl and told him what I was looking for. He knew right away the right vehicle for me. After driving it overnight I agreed with him. He wa I called Earl and told him what I was looking for. He knew right away the right vehicle for me. After driving it overnight I agreed with him. He was able to get me a great deal on a beautiful vehicle. This is my second purchase with Earl at Thelen Honda and was equally pleased with my Accord from him. More