Thelen Honda

Greasy fingerprints, bootprints, left in NEW van So we brought our new van to Thelen Honda for a warranty fix with the DVD player. 2 entire days to diagnose the issue, 1 week for the part, and anothe So we brought our new van to Thelen Honda for a warranty fix with the DVD player. 2 entire days to diagnose the issue, 1 week for the part, and another full day to fix a broken wire. To start the frustration, we called the Honda help desk technician and he told us what the issue was BEFORE we brought it to the dealer. After two full days of diagnostics, the issue was exactly what we explained to the local technician was per Honda. Frustration #2 - once the part finally came in, Thelen kept the vehicle for a full day to fix. At this point we noticed several greasy fingerprints and boot prints all of the interior of our brand new $47,000 van! So I called them back and they had me bring it back a 4th time to clean it. Frustration #3. After the clean job, we brought the van back home. As we were packing up to leave out of town we, put the seats down for the first time only to discover - you guessed it - several greasy boot prints all of the back of the seats!! On top of that, there was a 2 inch broken piece of plastic off of the back of one chair! Again, this a BRAND NEW $47,000 VAN BEING TREATED LIKE A CHEAP RENTAL CAR BY THELEN TECHS!! THE WORST PART - The worst part is we have engaged with the ownership of the dealership (Patrick Thelen) who really doesn't seem to care a whole lot (and don't even get me started on the crooked sales process - we ended up buying our van from a Honda dealer 2+ hours away). Still waiting on his return call about the broken piece and resolution to the ruined interior which I confident I will not hear back. At least we get to keep the filthy rag and spare parts left in the trunk. I would like to note that Alex has always been great as has Chris. This failure falls on the ownership and lack of respect from the technicians. Too bad a 10 year multiproduct relationship has to end this way. More

Service department Chris greated me as I was only person he had to tend to and went out of his way to make me feel comfortable and understand the service needed on my ac Chris greated me as I was only person he had to tend to and went out of his way to make me feel comfortable and understand the service needed on my accord. He was understanding and totally knowledgeable of the situation with my car and handled it til the car was done and my keys in my hand. More

Great sales experience I called Earl and told him what I was looking for. He knew right away the right vehicle for me. After driving it overnight I agreed with him. He wa I called Earl and told him what I was looking for. He knew right away the right vehicle for me. After driving it overnight I agreed with him. He was able to get me a great deal on a beautiful vehicle. This is my second purchase with Earl at Thelen Honda and was equally pleased with my Accord from him. More

Standard Oil Change/Tire Rotation Service The service part of my visit was fantastic. They explained everything clearly. It seemed like quite the long wait (45 minutes) for standard oil chang The service part of my visit was fantastic. They explained everything clearly. It seemed like quite the long wait (45 minutes) for standard oil change/tire rotation type service and the waiting area was very warm for such a hot day. More

How to spend Saturday Afternoon I brought my 2004 Element in for routine service. While I was waiting, I wandered into the sales floor to talk with Earl. I'd talked with him last s I brought my 2004 Element in for routine service. While I was waiting, I wandered into the sales floor to talk with Earl. I'd talked with him last summer about possible purchase of a gently used Odyssey or other Honda vehicle, as my Element has 242 thousand miles on it. (Cudos to Thelen service department!) Earl told me that a 2015 Odyssey had just come in, and offered to show it to me. It fit the bill, and I bought it. More

Great customer experience The fine folks at Thelen have always taken care of us. This is the second vehicle we have purchased and the first used vehicle. Even though the vehicl The fine folks at Thelen have always taken care of us. This is the second vehicle we have purchased and the first used vehicle. Even though the vehicle was on the lower end of the price spectrum we were treated just as well as when we bought our new car! Car was inspected and clean. The sales manager, Kelly Isbell, was friendly, professional and caring. He got us a great financing program that fit into our budget. More

Poor Customer Service and Communication It took from March until May to get a repair finished that was covered under a service contract I bought from Honda. Very poor communication and high It took from March until May to get a repair finished that was covered under a service contract I bought from Honda. Very poor communication and high level of customer inconvenience with driving back and forth 45 minutes each way four times, wait times were 1-3 hours almost every time. Very poor customer service here. Would NEVER recommend buying a vehicle here More

Oil Change and Tire Rotation I used the Express Service to get an oil change and tire rotation. I was in and out in a short amount of time. I asked how long it took for a recall I used the Express Service to get an oil change and tire rotation. I was in and out in a short amount of time. I asked how long it took for a recall on my Ridgeline and the service person offered to do it at that time, but I was in a hurry and will make an appointment later. More

Ashlee was cordial and well informed. Ashley was personable and well informed. She spoke knowledgeably of the product and did not pressure us to make a decision to purchase a vehicle. At Ashley was personable and well informed. She spoke knowledgeably of the product and did not pressure us to make a decision to purchase a vehicle. At closing, Cathy processed the legal work efficiently and confidently. We are long-term Thelen VW customers and were pleased,, but not surprised, to receive the same type of attention at Thelen Honda. More

Great cars, great service We have purchased four Hondas from Thelen over the past 16 years. The service was great when we started out. It seemed to lag for a few years (not p We have purchased four Hondas from Thelen over the past 16 years. The service was great when we started out. It seemed to lag for a few years (not poor, but not great either). Now I am pleased to say that it is back to great. The sales and service personnel are a delight. When we started thinking about purchasing a new car, our satisfaction with Thelen was an important factor in our decision to buy another Honda. More