Thelen Subaru

I purchased a 2024 Subaru Forester this month and worked with best salesperson Tony. He was professional, friendly, and very knowledgeable and thorough. Thank you with best salesperson Tony. He was professional, friendly, and very knowledgeable and thorough. Thank you More

Went in a couple of months ago to order a new Subaru Forester Wilderness as I couldn't find a good used one anywhere. Andrew Risch is a new salesperson and he did a good job. I didn't appreciate that th Forester Wilderness as I couldn't find a good used one anywhere. Andrew Risch is a new salesperson and he did a good job. I didn't appreciate that they (Andrew and his supervisor) tried to get me to buy products, really leaned on me telling me how important it was to have the paint treated and the entire inside also treated. For a total of $2,000. I refused (if I wanted the services, I'd get them elsewhere for a lower price). I didn't receive any discount of the MSRP as the vehicles are in such demand. I was fortunate that the Forester only took 7 weeks to arrive, as they are catching up after the chip shortage (it had been 8-12 weeks). Andrew was very helpful regarding getting a hitch receiver and wiring harness. He'd been told (?) that the harness would be a 4 wire, but I could get an adapter to convert it to 7 pin. I told him this wasn't possible, the adapter doesn't make more wires. He checked with a local firm and was able to confirm that you need a 7 wire harness to hook up to a 7 wired trailer/etc. Andrew said that he even saved me almost a couple hundred dollars, but it turned out to be just $75 cheaper. When I made plans to get the vehicle (I was going to rent a car dolly and get the new vehicle with my truck), Andrew told me they would send a driver to get me (I live just over 1 hour away) which I was surprised by. I called when the driver didn't arrive by the time arranged. Andrew checked into it and found that he had heard the driver talking about going to get something (a part from somewhere in Ohio) and he told the driver never mind, it was handled. The driver was actually talking about picking me up. Just a simple snafuu. Andrew came to pick me up himself in his Forester, and showed me some of the features while we drove. He is very enthusiastic and pleasant and I appreciated him picking me up. [I considered using another dealership, but Thelen in Bay City Michigan was the closest. This was my first time ordering a new vehicle (or even buying one), so I don't know how my experience stacks up to others.] More

I purchased my Subaru and maintenance contract from Thelen. The service contract has expired, but I made an appointment for a routine oil change. After waiting in the lobby for nearly two hours, an as Thelen. The service contract has expired, but I made an appointment for a routine oil change. After waiting in the lobby for nearly two hours, an associate (Janessa) told me that their technician stripped the oil drain plug during THE LAST oil change I received from their service center. She told me they (obviously) couldn’t change my oil that day, have since fired the inept/”bad” technician, and needed to order a new oil pan. A week later, Janessa called and said the pan was in and made another appointment. I dropped my car off when they opened at 8:00am for the oil pan replacement. My vehicle was not attended to at all that day (Tuesday). They called the next day (Wednesday) and said the gasket was bad for the pan they ordered, and they had to order another part. I didn’t hear anything from the service center until nearly closing time on Thursday. Since I live 25 miles from their location and wouldn’t make it before their closing time, I had to leave my vehicle there again overnight. Janessa then told me my total owed which included an oil change. I questioned that since they had my vehicle for three days. Could an adjustment be made for the inconvenience? Janessa immediately stopped listening, spoke over me and told me multiple times that I “did receive a new oil pan!” Apparently, I was supposed to be grateful as she reminded me over and over. My vehicle was in for a routine service. I did NOT request a new oil pan and would not have needed one had their technician not messed it up. She would not let me try to explain my thoughts to someone else as I requested. I did not want or expect anything for free, but I did expect professionalism and understanding. I went into the service center Friday morning to pick up my vehicle and was treated with the rudest customer service I have encountered in years. Sydney Thelen was on the phone and still found a way to greet myself and another customer who walked in the same time as I did. Janessa was not working with anyone but walked away from the service counter immediately when we entered. (Maybe she thought the other customer and I were together?) Eventually, Janessa returned and was very unfriendly. She scowled and rolled her eyes and was extremely unprofessional while taking my payment and giving me the receipt. I would not recommend this service center. I realize things do not work out as planned, but I don’t accept rude customer service, especially when it is undeserved. More

I would give them zero stars if I could. Horrible service department that you cannot trust. My car sat in their parking lot for ten weeks broken down for the following reasons: - First serv Horrible service department that you cannot trust. My car sat in their parking lot for ten weeks broken down for the following reasons: - First service rep didn’t put us in the system for two weeks. - Then had us wait another two weeks for parts before scheduling us for the service which was 5 weeks out. - After waiting for 9 weeks for our scheduled work, they broke some nuts and had to wait for them. Then they needed a back ordered oil pan, and then a gasket. We are now 10 weeks out and I still don’t have my car after they promised it would be done this morning. - Requested a loaner numerous times without a response or date of availability. - Spoke to the owner and management who had no sympathy or solution to the problem GO TO A DIFFERENT SUBARU DEALERSHIP More

Will not return for service again. Talked my wife into $355.80 worth of add-ons that were not necessary. Common practice. $355.80 worth of add-ons that were not necessary. Common practice. More

called yesterday for a price on a transmission oil flush and fill. first the service dept. takes your request, then they have to take it to the parts dept. they they will call you back in 2 hours with you and fill. first the service dept. takes your request, then they have to take it to the parts dept. they they will call you back in 2 hours with your price. My price was $519.00. very slow service dept and outrageous prices. my car is a 2011 subaru outback. More

New vehicle purchase Great purchase experience, got a great price over the phone and nothing changed. I really did get the best price first as advertised. Lance was knowle Great purchase experience, got a great price over the phone and nothing changed. I really did get the best price first as advertised. Lance was knowledgeable and straight forward good to work with. Keep up the good work. More

Sales and Service always top notch Have purchased several vehicles from Thelen Subaru great products and a great staff. The Service department keeps me coming back, Chris their master S Have purchased several vehicles from Thelen Subaru great products and a great staff. The Service department keeps me coming back, Chris their master Subaru Tech is as good as it gets. Wouldn't go any where else. More

I was quoted a repair bill of $5500. With a trade in of 100 dollars for a 2007 Outback with two hundred thousand miles. Got it fixed for $800. I will never go back. I have been a loyal customer for 8 years 100 dollars for a 2007 Outback with two hundred thousand miles. Got it fixed for $800. I will never go back. I have been a loyal customer for 8 years. Beware More

Made multiple attempts to contact a sales associate for information about a Subaru. It took anywhere from 3-6 days and multiple calls to get a response, after which time certain "offers" we had discussed c information about a Subaru. It took anywhere from 3-6 days and multiple calls to get a response, after which time certain "offers" we had discussed conveniently expired. Both salesmen and managers made it clear the Subarus "sell themselves" and their lack of customer service reflected that sentiment. I took my business elsewhere. More