Theodore Robins Ford

Great sales experience. Promised and delivered. We selected the Edge online. It was delivered as promised. Detail discussion about our financing options. Within 90 minutes we drove the Edge home. Sa We selected the Edge online. It was delivered as promised. Detail discussion about our financing options. Within 90 minutes we drove the Edge home. Safe and clean dealership. More

great staff at Theodore Robins Ford We had a seamless experience returning our Fusion Energi and leasing an Escape Hybrid. Right now we were not sure if we should with all that is going We had a seamless experience returning our Fusion Energi and leasing an Escape Hybrid. Right now we were not sure if we should with all that is going on but when we called their staff reassured us they are taking all the necessary precautions to ensure our safety. It was worth it. We will definitely recommend to others and be back when it's time. More

Excellent service. Was able to do most of the preliminary work via phone. When I went to the showroom the process was efficient and fairly quick. work via phone. When I went to the showroom the process was efficient and fairly quick. More

Purchased a Ford Transit Connect for my business. Sales and financing went smooth. They took care of all my issues and I will buy from them again. and financing went smooth. They took care of all my issues and I will buy from them again. More

I just purchased my third car in 3 years last week. My sales person, Jimmy Carter did an exceptional job. I told him what I was looking for, provided him with my budget and within a week he found a car fo sales person, Jimmy Carter did an exceptional job. I told him what I was looking for, provided him with my budget and within a week he found a car for me. There was no haggling or him trying to sell me something I didn’t want. I test drove the car, traded my old car in and purchased my new car all under 2.5 hours. The buying experience was awesome. I highly recommend Theodore Robbins Ford. More

Upset Dealership was great. 2020 Ford Ranger is ever greater. Only one complaint I ordered the 100A standard option thinking that the salesperson would ask Dealership was great. 2020 Ford Ranger is ever greater. Only one complaint I ordered the 100A standard option thinking that the salesperson would ask me what alarm system I wanted when my truck was delivered. Living in California almost every driver has one on there car. I was upset wondering why he didn't ask me if I wanted 101A which consist of •Cruise Control •Perimeter Anti-Theft Alarm •Power Glass Sideview Mirrors •Remote Key Fob with Tailgate Lock Now I can't get a Ford approved •Perimeter Anti-Theft Alarm because I order the 100A option. Their recommendation was to buy an after market alarm system. Even though he asked me if I wanted the Bed Utility Package and the Trailer Tow Package which I did purchase I would have gladly purchased the 101A option if he would have brought it to my attention when I ordered my Ford Ranger More

very good very friendly and a good demonstration drive great explanations and demonstrations of accessories good negotiations for models and prices expert sales very friendly and a good demonstration drive great explanations and demonstrations of accessories good negotiations for models and prices expert sales reprehensive very comfortable environment. More

New Transit Connect We purchased a 2020 Connect Transit and the complete process was easy. The van was exactly what we were looking for and Darren Ricci was great to wor We purchased a 2020 Connect Transit and the complete process was easy. The van was exactly what we were looking for and Darren Ricci was great to work with. Darren along with the other staff made the complete process quick and simple. I'll be back when I need another car. More

I've purchased or leased all of my cars from Theodore Robins and have always had excellent service. Raffi took great care in making the deal that suited my needs. Once that was done, he took the extra s Robins and have always had excellent service. Raffi took great care in making the deal that suited my needs. Once that was done, he took the extra steps to make sure I was fully educated on all the features and was comfortable with my shiny new ride. More

We have always been a Ford family- my grandfather and uncle have worked for Ford for >60 years. We were given notification that we could trade out lease in early and just hand over the keys. When we arri uncle have worked for Ford for >60 years. We were given notification that we could trade out lease in early and just hand over the keys. When we arrived to our scheduled appointment (scheduled 3 days ahead of time) with a Z plan we still had an hour and 45 minute appointment and that was when we asked to speed up the process. The team was kind but not ready - they could have had us do much more online/electronically if they gave some effort. I then received the car and they forgot to turn off the theft protection system so when I made my first stop, I could not move the car out of park when I tried to move the car. The dealership told us to have the car towed back. The ford roadside assistance rep- first one- took 24 minutes to take my information, told me to calm down 3 times and could not explain to me clearly what to expect from roadside assist. I had no response with an update 15 minutes after the call so I called AAA. they would t tow the car because of concern about transmission issues. So I had to call back ford roadside assistance. They were helpful and my tow truck was there promptly- this whole process took about 3 hours to complete. Then on day 2 of having my car 5 alerts and the engine light came on. Ned was wonderful and handled the issue perfectly More