Theodore Robins Ford

Ignored by the sales department Well it happened again! Ignored by the sales people. Looking at Transit van for 25 minutes. When I circled around two sales men, one walked away, the Well it happened again! Ignored by the sales people. Looking at Transit van for 25 minutes. When I circled around two sales men, one walked away, the other finally asked do you need help. Then had an attitude when I said well yes! No need to go on. Good Luck!!!! More

Too many calls, not enough action A few months ago, a scheduled maintenance trip and minor warranty issue ran 3 or 4 days over, and I needed to initiate call to find out the vehicle wa A few months ago, a scheduled maintenance trip and minor warranty issue ran 3 or 4 days over, and I needed to initiate call to find out the vehicle was ready. It was made "fight" with a $75 gift certificate for future use at TRF. This latest exercise was with the body shop. Initial repair ran least one week over estimate and upon repair, the work was not, "back to new" condition (I have a 2016). Follow up with insurance and TRF resulted in allowing a full replacement of the part, as I initially suggested would be required, but we are now 9 days behind without even a pro-active contact from the body shop. Also, Mr. Robins, try calling your own dealership. Only one of four times am I able to talk with a live person on the first attempt. An extremely frustrating business to attempt to work with. More

BRAKE BOOSTER, 2013 EDGE, CHECK ENG. LITE ON BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAM BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAME IN SAID "BRAKE BOOSTER IS LEAKING AND CHECK ENG. LITE COMES ON AND OFF. WAS TOLD IF THEY REPAIR WHAT I SAY, NO WARRANTY, SO FOR $150.00 HE CALLED AND SAID"BRAKE BOOSTER LEAKING. IT IS ALL OVER INTERNET, TECH COULD FIND IN 3 MINUTES, I;M SURE HE HAS DONE PLENTY SINCE THERE IS A RECALL FOR 1 MONTH EARLY PRODUCTION DATE THAN MINE. PARTS FORM SERVICE $190.00,PARTS FORM THERE PARTS DEPT $140.00?? WAS TOLD $150.00 FOR CHECKING SYSTEM WOULD APPLY TO REPAIR. WANTED $150.00 TO CHECK ENG. LITE. ADVISERS HAVE NO IDEA ON HOW VEHICLES WITH OBD2 FUNCTIONS CHECK ENG LITE IS A RESULT FROM BOOSTER LEAK, TOLD HIM , HE DID NOT UNDERSTAND. I UNDERSTAND THEY ARE IN THE MAKE MONEY BUSINESS. TOTAL $767.00 PLUS TAX' PARTS $140.00 MISC ..$27.00 LABOR $500.00?????? PLEASE DO YOUR HOME WORK More

Deceitful and dishonest I call Theodore Robbins and inquired about a specific lease special. The salesman told me they had the specific car. I confirmed with the salesman the I call Theodore Robbins and inquired about a specific lease special. The salesman told me they had the specific car. I confirmed with the salesman the vehicle in stock was the correct color and trim level described in the lease. When I arrived two hours later I found the vehicle had never been in stock. Instead they tried to sell me a higher priced model. They even told me a second costumer call about the car they were showing me but it was "First Come First Serve." The second customer arrived to look at the car while I was at the delearship. The salesman eventually said he would look for the lease vehicle. He said he found one and would call the next day when they transferred it in. I never received a call from the salesman or delearship. If the four delesrships in Orange County I went to this was by far the worst customer service I received. It was obvious they care only about getting customers into there showroom and selling cars, NOT THE CUSTOMER. I will never return to this delearship. More

Awesome car buying experience! Courteous, Welcoming, Knowledgeable, and MORE! One could not ask for a better car buying experience with the staff (Jason Corrigon) at Theodore Robins Courteous, Welcoming, Knowledgeable, and MORE! One could not ask for a better car buying experience with the staff (Jason Corrigon) at Theodore Robins Ford. From start to finish I was provided with the utmost respect and genuine customer service throughout my experience when purchasing my new car. Every step was carefully crafted and communicated, and there was no "BS" when making and closing the deal. I would recommend Theodore Robins Ford and Jason Corrigon for your next car buying adventure. More

Car purchase Raffi helped me get a really good deal and I appreciate all his effort. In general, the dealership needs to improve their services. For example, in th Raffi helped me get a really good deal and I appreciate all his effort. In general, the dealership needs to improve their services. For example, in this technological age, they're telling me that it would take 10 days to clear a check. I laughed my xxx out when I heard that. Guys, are you serious? Theodore Robins Ford needs to work internally to make the sales process faster. More