Theodore Robins Ford

We have purchased two vehicles from Robins Ford and both transactions were flawless! Everyone is very professional and it never feels like there’s any shenanigans at play. We won’t go to another dealership transactions were flawless! Everyone is very professional and it never feels like there’s any shenanigans at play. We won’t go to another dealership when buying a Ford in the OC area! More

Horrible experience. I always steer away from dealerships due to the amount of bad stories I hear about them. My car had a recall and I decided to go to Robins Ford since the closest one to home. I can say, due to the amount of bad stories I hear about them. My car had a recall and I decided to go to Robins Ford since the closest one to home. I can say, the initial service is good. They were courteous and helpful. I have a transit connect that had a sunroof recall, they replaced my sunroof glass with a new one but after I got my car I noticed my sunroof was open and I never ever touch that since it can get pretty hot inside the car and I work transporting people with skin conditions or sensitivity to light. I contacted them over and over. I tried talking to the General manager and they all said that the retracting cover was broken when I brought it in but I know for a fact that it was not since I never use it. Fast forward weeks later since they didn’t want to be responsible for this. They claimed they fixed my problem but all they did was rip the fabric and force it closed. Now the retracting cover is sagging and the button still doesn’t work. I will never ever come here again and will make sure I tell my experience with others so they can avoid this nightmare of a dealer. More

Had an excellent experience purchasing a car through Theodore Robins and Baldwing (salesman)I showed up, found the car I wanted at the right price and was out in less than 2 hours. This was my first car Theodore Robins and Baldwing (salesman)I showed up, found the car I wanted at the right price and was out in less than 2 hours. This was my first car purchase ever at this dealership and it went so smoothly with Baldwing! He was able to get me amazing deal from all ends! Today I’m leaving a happy buyer, and would definitely recommend Baldwing to any future customers! More

Theodore Robins Ford in Costa Mesa was the fastest dealership I have ever worked with. I knew the exact car I wanted and I was still in and out within an hour. Kevin Olson was so friendly, efficient, dealership I have ever worked with. I knew the exact car I wanted and I was still in and out within an hour. Kevin Olson was so friendly, efficient, and also made sure that everything was covered at the best price and that I was taken care of, he is the best! Also, Baldwin Eneaji was very welcoming, knowledgeable, and helped me set up the Ford pass app to show me how to use the cool features. Overall, I am very pleased with my experience. I highly recommend Theodore Robins Ford and for anyone to go see Kevin and Baldwin! More

We have purchased and leased several vehicles from Theodore Robins over several years. We always work with Eddie Castrejon -- he is so easy and to deal with, there's never any pressure, and his focus Theodore Robins over several years. We always work with Eddie Castrejon -- he is so easy and to deal with, there's never any pressure, and his focus on getting us the vehicle and price range that works best for us. More

We could not be more pleased with Theodore Robins Ford. We are in our 60's and have purchased numerous vehicles. This was by far the best experience ever. Our salesman Darren was non pressure and made i We are in our 60's and have purchased numerous vehicles. This was by far the best experience ever. Our salesman Darren was non pressure and made it the easiest purchase ever. Fair price, great people .... You can't beat that! More

Theodore Robins Ford in Costa Mesa, I did not order a car from them. I called them and talked with Chris the internet sales manager. I told him what I was looking for and he said a client of his order that from them. I called them and talked with Chris the internet sales manager. I told him what I was looking for and he said a client of his order that same car and was talking about and wanting something different. 45 day later he called me up and offer that car with no ADM. When I got there I asked them to take X plan. No Problem. Sales manger did finance paper work $1500.00 clean air. $2500.00 finance kick back, In and out in 30 minutes. That was 4-24-21. Highly Recommended More

Robins Ford is the BEST Ford dealer EVER!!!! After visiting several dealer, I have come to the conclusion that there is no comparisons to the outstanding customer service and their internet salesman visiting several dealer, I have come to the conclusion that there is no comparisons to the outstanding customer service and their internet salesman Darren Ricci. Darren listens very well and goes above and beyond to work within the budget and best interest of his customers. In the past I was pressured by other dealers that led me to make hasty purchases that proved to be bad and costly decisions. Darren Ricci is transparent and vey easy to work with. I will keep buying from Robins Ford. It is well worth the drive to shop here. I would strongly recommend that anyone looking for a good car shop here. More

All the members of the dealer is so nice to me. Especially RICK RHODES (salesman) He has good knowledge. He explained so clear.when I ask him question. Especially RICK RHODES (salesman) He has good knowledge. He explained so clear.when I ask him question. More

AVOID at all COSTS! What a horrible experience. They will quote you numbers/prices on the phone, and get you to come in to the dealership. But when you ask for the deal in writing, they will play games for 3 quote you numbers/prices on the phone, and get you to come in to the dealership. But when you ask for the deal in writing, they will play games for 3+ hours, then call and harass you. First it was the salesman on speakerphone, then the manager will personally get on the phone. He'll harass you about being too young, immature, a millennial, etc.. Then he will tell you how he served his country, and that he'll pray for you (in a sarcastic, rude way). I will find every possible way to review this business. In my 20+ years of car buying experience, this is the absolute worst experience. And I've been involved in at least a dozen transactions with both family members, and buying personal vehicles. This one takes the cake - what an absolute scam. Mike the manager should be fired - he made a bad situation even worse, then hung up the phone (after the name calling, accusations, harassing, etc.). AVOID! More