Thomas Chrysler Dodge Jeep Ram of Highland

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for your wonderful review. Your satisfaction means everything to us, therefore we are delighted to hear that our Service Department have consistently provided you excellent service. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we look forward to working with you again.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Your review is important to us. It is great to know that your experience with our team was amazing. We appreciate your recommendation and thank you for choosing Thomas Dodge Chrysler Jeep of Highland. We look forward to working together in the future.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Brian, thanks for taking the time to share your great service review with Paul! It was our pleasure to work with you, and we look forward to working with you in the future at Thomas Dodge Chrysler Jeep of Highland.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing your recent sales visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

jblink responded

On Friday July 23rd, I went in to the dealership around 4 PM. I was interested in purchasing my van out of a lease. I spoke with Ashley and went over the options. As part of the agreement in making my purchase I asked for two new batteries for my key fobs and detail of the van. She said absolutely. Unfortunately, she said most of her workers were gone for the night by the time we completed the transaction. She told me I would need to make an appointment in order to get my key fob batteries and the detail. Fast forward to this morning. The first guy I spoke with said to take my car around to the service department. I did. The service guy said he couldn’t detail my car without proof from the day of the transaction. He then said he would go and talk to the sales department. They said they would “handle” it. After about an hour, one guy came out with one of the fobs. I asked where the other one was. He said, well he needs it to be able to drive it. Made sense. About 75 minutes later, I looked outside. My van was sitting there. I asked the sales guy why my van was there. He said, he thought it had been taken care of. He said he would take care of it himself. He ran it through automatic wash. He came back and said “all done”. He said there were a lot of bugs. I of course knew this. I said I was promised a detail. He said he wouldn’t do that. I said, that every used car gets a detail before it goes up for sale. He said, no. We usually just send it in for a quick wash. I know that’s a lie. I walked outside. Mind you it was pouring down rain. It started hailing approximately one mile away. The bugs still aren’t off. Nothing was vacuumed. Nothing was done except for a cheap automatic wash that could have been at any local gas station. I cleaned out the van last night. I left cross country practice early today. It’s a 45 minute drive from my hometown to the dealership. And all of that plus waiting nearly 3 weeks for a 4 minute automatic car wash doesn’t seem fair for a customer who not only leased a vehicle from you but also bought the same vehicle 3 weeks ago. I spent nearly 4 hours of my day preparing for this nonsense. Thank you for listening.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland thanks you for the 5-stars and feedback. The team is glad your experience was terrific! We look forward to future visits.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Jennifer, Thank you for your positive review. We are pleased that you found our team to be awesome whilst working with you. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we hope to continue to assist with all of your future automotive needs.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the excellent review, Geraldine! We are thrilled to learn that you were pleased with the service and amenities offered at Thomas Dodge Chrysler Jeep of Highland. Please let us know if there is anything else we can do for you.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to mention Jacob and Tim! We truly appreciate your positive feedback, and we look forward to working with you again at Thomas Dodge Chrysler Jeep of Highland.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Daniel, Thank you for sharing your positive review. Your satisfaction means everything to us, so we are pleased that your experience was excellent. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we look forward to working with you in the future.

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Paul, Thank you for telling us about your enjoyable experience. We are delighted that you found our team to be courteous and informative whilst creating a comfortable environment. Enjoy your purchase and at Thomas Dodge Chrysler Jeep of Highland know that we are always here should you need us.