Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

SERVICE I have scheduled my appointments with Keli Henderson for quite some time now, and is the service rep I feel most comfortable with. I have come to be I have scheduled my appointments with Keli Henderson for quite some time now, and is the service rep I feel most comfortable with. I have come to be able to trust what she tells me, and what service I need. She has gone above and beyond to help me out. She is very polite and courteous. Brian Gain also went above and beyond to help me out. Also very polite and courteous. I have dealt with many service centers, but this one is by far the best one. My only complaint is with being able to schedule an appointment by phone. It has literally taken me 3 days to be able to schedule one, And on more than one occasion Most aggravating More

Not bad Requested another tire lock key that was never given back from my last oil change & it wasn’t given back to me. Overall my experience was satisfying. Requested another tire lock key that was never given back from my last oil change & it wasn’t given back to me. Overall my experience was satisfying. More

Never Again Though I’ve taken my car here for years, I know I will not be returning. My appointment for an oil change with tire rotation was at 10:30, and at 2pm Though I’ve taken my car here for years, I know I will not be returning. My appointment for an oil change with tire rotation was at 10:30, and at 2pm I had to call the service center to check up on my vehicle’s progress. My first phone call resulted in being transferred multiple times and eventually hung up on. The initial man I spoke with was curt and rude, stating “Well we told you it’d be a couple hours.” In actuality, I had never spoken to him specifically and my vehicle had already been there for four hours. My second call was placed 15 minutes later, and I was placed on hold for almost 10 minutes waiting to speak to the individual handling my vehicle. Flustered, the woman told me my car would be done in 10 minutes and I could head on over. There were no problems with my vehicle that may have warranted a half day visit to the service department. After cashing out, I was given my keys. I went outside and my vehicle was nowhere to be seen. I had to return to the service desk to inquire about my car’s location, and the person I spoke to couldn’t even look into it, but rather directed me back to the same woman initially handling my appointment. Though surprised I couldn’t find my car, she took my keys and called someone to fetch it for me...which took another 15 minutes. The entire ordeal was awful. No simple oil change should take almost 5 hours of your day! The lack of organization and empathy was evident, and I am extremely disappointed in this service location. More

Professional service! Kelli Henderson is simply wonderful at her job! She takes the time to listen to each customer, and goes above and beyond to take great care of your ve Kelli Henderson is simply wonderful at her job! She takes the time to listen to each customer, and goes above and beyond to take great care of your vehicle. Thomas Dodge is the only place I trust for all of my vehicle service, parts, and new/used car purchases. I have purchased 11 vehicles so far and have always been treated well. The entire staff goes out of their way to help in any way they can. More

Fast, friendly and courteous service! Brian was very nice and he was able to provide the information that I needed. He also followed up on an update that was needed to be done while my oil Brian was very nice and he was able to provide the information that I needed. He also followed up on an update that was needed to be done while my oil was being changed. Awesome service and friendly atmosphere! More

Brian Listened Brian was great he listened to all my concerns and addressed all of them and kept me updated on when I need will be needing new tires and also when I Brian was great he listened to all my concerns and addressed all of them and kept me updated on when I need will be needing new tires and also when I will be due for break pads. More

Service Department is awesome Thomas Dodge has an awesome service department. BRAIN GOT MY CAR IN AND OUT WITHIN REASONABLE TIME. HE EXPLAIN THE PROBLEM OF MY CAR VERY WELL. Kelli Thomas Dodge has an awesome service department. BRAIN GOT MY CAR IN AND OUT WITHIN REASONABLE TIME. HE EXPLAIN THE PROBLEM OF MY CAR VERY WELL. Kelli Henderson is an awesome service rep as well. More

Great Job! Paul and Team worked their magic once again in getting the work done right...and all in one day! Thanks for a job well done! Paul and Team worked their magic once again in getting the work done right...and all in one day! Thanks for a job well done! More

Took care of me on a busy Saturday, but no car wash They got me in an out with a pretty easy 2nd key fob purchase and programming with the only delay being that it was lunch time. However, a car wash w They got me in an out with a pretty easy 2nd key fob purchase and programming with the only delay being that it was lunch time. However, a car wash would've been nice. I know they throw it in for no extra charge sometimes and I'm not sure the porters were that busy. When you're paying full dealer prices, the little things go a long way. Otherwise, people were nice and friendly and there was free popcorn and water/coffee. More

Fast and Efficient I arrived in the Express Lane to get an oil change and my wiper blades replaced. There was also an issue with my washer fluid hose. After only about a I arrived in the Express Lane to get an oil change and my wiper blades replaced. There was also an issue with my washer fluid hose. After only about an hour and a half, plus having two cars ahead of my everything was good to go. More