Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Kelly Henderson I always get her best she is overworked and under paid but you would never know it she's the reason I come to this dealership I always get her best she is overworked and under paid but you would never know it she's the reason I come to this dealership More

Service Not sure of the persons name that checked me in fo my service He was very detailed and customer focused. Took time to explain the details. Was not pus Not sure of the persons name that checked me in fo my service He was very detailed and customer focused. Took time to explain the details. Was not pushy, made the experience enjoyable. More

First Dodge Truck The service center installed step sides and a remote starter and a spray liner in my Ram. Joe took care of everything for me. He set the day and I bro The service center installed step sides and a remote starter and a spray liner in my Ram. Joe took care of everything for me. He set the day and I brought the truck in and it was taken care of. Great job! More

OVER 2 HOURS FOR 30 MINUTE TASK? I made an appointment for recall work that the service tech (ST) told me would take 30 minutes. When I pulled into the service bay, the ONLY words sa I made an appointment for recall work that the service tech (ST) told me would take 30 minutes. When I pulled into the service bay, the ONLY words said to me were "Are you here for an oil change?" That was all! I stood outside of my vehicle for a few minutes since the folks are their desks seemed to be busy. When a ST seemed to be available, I went into her office. Immediately, I was told "I'm still working on a write-up for a customer. Go stand by your vehicle and someone will be with you shortly.” I told her that nobody told me where to wait. She said the porter should have told me. I told her he didn’t say anything because he was too busy talking to his fellow employees about the Bears’ game. So I waited by my vehicle for about 15 minutes. Finally, the same ST came out and we went into her office. She asked why I was here and I told her what needed to be done. After a lengthy discussion about the issue and what work would be done, she walked me to the waiting area. She told me she would come out and give me an update in a while. I told her that I might leave. She said she would come out and look for me and that she would call if I was not still waiting. I left the dealership. After spending nearly 2 ½ hours at a local restaurant, I decided to return to Thomas. I waited an additional 30 minutes at Thomas. Then my phone rang. It was the ST calling. She proceeded to explain the work that was performed. I told her I would be in her office in a few seconds. When I walked in, she said that she didn’t know I was in the waiting room. I told her that I was there because that is where I was told to wait. Overall, the overall time it took to perform the work was excessive since it only required that a software update be performed. There was no part replaced and the vehicle wasn’t serviced in any other manner. In addition, the communication from the moment I drove into the dealership from the moment I left was poor. More

takes too long to get an appt. for only an oil change I have always been happy with service here. You took excellent care of my charger. That is why I decided to by my challenger from you. However, see I have always been happy with service here. You took excellent care of my charger. That is why I decided to by my challenger from you. However, seems like it is taking longer and longer to get an appt. for only an oil change. I understand I am locked in with you servicing my car just to keep my warranty. More

Windshield replacement Windshield damaged due to debris on interstate. Chose to have a factory windshield instead of aftermarket. Obtained the windshield through Thomas an Windshield damaged due to debris on interstate. Chose to have a factory windshield instead of aftermarket. Obtained the windshield through Thomas and they managed the installation. No issues with installation. Dealership was spotless and staff was outstanding. More

very good don't remember this that y'all ladies name but she was very nice the waiting room was very nice Happy New Year really nice people work there don't remember this that y'all ladies name but she was very nice the waiting room was very nice Happy New Year really nice people work there More

Prompt and professional Diagnosed and fixed in a few hours. Kelli called to advise of problem. She called again when completed. Only complaint, porter forgot to get car an Diagnosed and fixed in a few hours. Kelli called to advise of problem. She called again when completed. Only complaint, porter forgot to get car and had to wait 15 min More

Brian Gain service manager Brian was great, He was very thorough and went above and beyond his duty! Thank you Brian! Leonard was so very nice and helpful, so was Brian, a serv Brian was great, He was very thorough and went above and beyond his duty! Thank you Brian! Leonard was so very nice and helpful, so was Brian, a service writer. Paul, a service writer was not so pleasant. sort of short tempered and rude. But the other guys made up for it! More

Amazing service They’re always nice, and pretty fast . I only go to them for my service needs . I can’t wait to get a new car . They’re always nice, and pretty fast . I only go to them for my service needs . I can’t wait to get a new car . More