Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Brian was awesome very helpful and very considerate. When I brought my car in all the lights were flashing and Brian was so nice in explaining that it is no problem we will get it fixed. I also told him When I brought my car in all the lights were flashing and Brian was so nice in explaining that it is no problem we will get it fixed. I also told him I think I need new tires and he said they would be the judge of that. He explained he doesn't want me to pay for something that doesn't need to be replaced. I thought that was so thoughtful. More

Recall Call and got right in for a appointment they explain in detail what was going to happen to my truck and how long it was going to take Call and got right in for a appointment they explain in detail what was going to happen to my truck and how long it was going to take More

Wonderful Because the service and people were great, they were friendly, polite and helpfulas they always are when i visit Thomas Dodge. Keep up the great work. Because the service and people were great, they were friendly, polite and helpfulas they always are when i visit Thomas Dodge. Keep up the great work. More

recall Brian Gain was efficient in correcting the issue with the computer on our Jeep Cherokee. The job was completed in 45 minutes or less. I was very sat Brian Gain was efficient in correcting the issue with the computer on our Jeep Cherokee. The job was completed in 45 minutes or less. I was very satisfied with both the time frame and work. More

Never answers the phone when I called I called on several different occasions and not once did anyone answer the phone. I had to go back up to Thomas dodge to get the results from the diag I called on several different occasions and not once did anyone answer the phone. I had to go back up to Thomas dodge to get the results from the diagnostic. I hadn't heard from them in about 5 days. When I went up their they had wrote the wrong telephone number for them to contact me More

Great service staff Helpful service staff, fixed my truck on the first visit. Thank you, Thomas Dodge for listening to my concerns and servicing my vehicle quickly, keep Helpful service staff, fixed my truck on the first visit. Thank you, Thomas Dodge for listening to my concerns and servicing my vehicle quickly, keep up the good work!! More

Service Needed a repair and brought it in without an appointment. My Service Advisor, Paul Nelson did a great job taking care of me. My vehicle was repaired Needed a repair and brought it in without an appointment. My Service Advisor, Paul Nelson did a great job taking care of me. My vehicle was repaired sooner than I expected. Paul called me several times during the process. I really appreciated that. More

Terrible customer service in service department!! Terrible customer service. Service Manager (Brian) lied about having to order parts, which I then went to their parts department and purchased myself! Terrible customer service. Service Manager (Brian) lied about having to order parts, which I then went to their parts department and purchased myself! Took truck to another mechanic and had the truck on the road soon. Very very disappointing experience!! I would give them a negative rating if it would allow me to, especially after lying about the parts, to use as an excuse. They need to be more professional, especially being a Dodge dealer. More

Mud flap Made appointment because my mud flap was rubbing when I turned right, just had them put on so I brought it back and it was loose somehow but charged m Made appointment because my mud flap was rubbing when I turned right, just had them put on so I brought it back and it was loose somehow but charged me nothing and even washed it. Love this dealer. More

Very good Quick easy service. Loved that I had a coupon! Would recommend. Will continue to keep coming back even when I decide to purchase another vehicle Quick easy service. Loved that I had a coupon! Would recommend. Will continue to keep coming back even when I decide to purchase another vehicle More