Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Thomas Chrysler Dodge Jeep Ram of Highland - Service Center
Highland, IN
1,559 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center
Sort by
November 07, 2018
Excellent Overall The expected time and repair wait was minimal, originally told 1-1/2 Hr to 2 Hr wait, but was little over 1-1/4 Hr. The expected time and repair wait was minimal, originally told 1-1/2 Hr to 2 Hr wait, but was little over 1-1/4 Hr. More
by RRCURIEL
Verified CustomerEmployees Worked With
November 06, 2018
Outstanding service I have worked with Thomas dodge many times and Brian Gain and Kelli Henderson are excellent! The entire service department team does a great job! I have worked with Thomas dodge many times and Brian Gain and Kelli Henderson are excellent! The entire service department team does a great job! More
by PAVVIE2364
November 06, 2018
Very helpful They people at Thomas dodge are great very helpful communication to their customers .. thank you for your services a thumbs up 👍 from me !! I would g They people at Thomas dodge are great very helpful communication to their customers .. thank you for your services a thumbs up 👍 from me !! I would go back for anything I need help with More
by JAYCC32
Employees Worked With
Other Employees :
Jesus (Jessie) Huerta III
November 06, 2018
My Thoughts Kelli,, my service rep for the work I needed deserves a big vote of approval from me and an even bigger congratulations from your management for the l Kelli,, my service rep for the work I needed deserves a big vote of approval from me and an even bigger congratulations from your management for the level of courtesy, cooperation, and professionalism she provided for me. She is the finest auto service rep I have ever had the pleasure to work with at your facility !!! More
by SANDOW98
Employees Worked With
November 06, 2018
Fast turnaround time I had a scheduled appointment for November 5th but I dropped my vehicle off a few days earlier and they made the repairs and my vehicle was ready the I had a scheduled appointment for November 5th but I dropped my vehicle off a few days earlier and they made the repairs and my vehicle was ready the following day. Super fast service. More
by markellturner
Employees Worked With
November 06, 2018
Great experience at. Thomas DCJR in Highland! Real people, very responsive. They went out of their way to satisfy our needs. Very happy with the level of service provided. They worked around us Real people, very responsive. They went out of their way to satisfy our needs. Very happy with the level of service provided. They worked around us as opposed to making us fit their schedule. The takeaway, in short.......they listened! I would highly recommend this dealership to others. More
by RAZOR59
November 05, 2018
Great Service My experiences with Thomas Dodge has always been excellent. Friendly staff, service was completed accurately and promptly, Kelli in service was very My experiences with Thomas Dodge has always been excellent. Friendly staff, service was completed accurately and promptly, Kelli in service was very friendly she answered all of questions. More
by K. Carlisle
November 04, 2018
oil change / tire rotation brought car in for service, was greeted promptly and information given to service tech. work completed quickly. was out of dealer ship in less than an brought car in for service, was greeted promptly and information given to service tech. work completed quickly. was out of dealer ship in less than an hour More
by marcderrow
Employees Worked With
Chris Zinanni
November 04, 2018
Service Frustration I've had my car in 3 times and had to call each time to see if my car is done. If a job is supposed to take 3 hours and I have 7:15am appointment and I've had my car in 3 times and had to call each time to see if my car is done. If a job is supposed to take 3 hours and I have 7:15am appointment and dropped my car off the day before, I should receive a call before 3:30 for an oil change and for another appointment I shouldn't have to explain what is wrong 3 times after providing a demo of what is broken. If a part needs to be ordered, the service advisors should have a better understanding of when it should be in with orders these days. Small retail stores provide more info. If a job takes 8 hours to fix why is it that the total time might be 16+ hours to get fixed. I was told they can't have one technician tied up that long. If that's the case, what's the point of making an appointment for the day. This is something that should be on an order somewhere for my car so when I bring it in I don't have to explain to the technician the fully problem of why a wiring harness needs to be replaced and he asks me what is that going to fix. That should be documented. If the dealer orders a part for my car to be fixed, it should be on my order since they know I am bringing the vehicle in since I scheduled the work through them. The technicians seem to know their job and get the work done. The advisors as this dealership need help. I shouldn't have had to escalate things to the manager to get the work properly and timely. Brian, Service Manager, took care of me in the end, but I don't feel confident in working with others. I know I can't always deal with him, but now I will have lack of confidence as I have my vehicle serviced there. Why go back? Another dealer is much farther away. Wait time to check in a vehicle is too long. 20+ minutes each time. You would think if they offer a free car wash for your extra wait time, you might get one. Well I got 1 car wash out of 3 The service manager and Kelly were helpful. More
by Durango 2018
Employees Worked With
Other Employees :
another Brian(not service manager)
November 02, 2018
Service Came in for an oil change and without me asking i also had my recalls on my vehicle done. I was told i would have to make another appointment for my r Came in for an oil change and without me asking i also had my recalls on my vehicle done. I was told i would have to make another appointment for my recalls when i called to make my oil change appt. More
by vcastillo4579
Employees Worked With
