Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Great experience The service people were all very friendly and even though my appointment somehow wasn’t booked, it was no problem for them to still get me in. Very The service people were all very friendly and even though my appointment somehow wasn’t booked, it was no problem for them to still get me in. Very happy with my visit. More

Excellent staff! Knowledgeable staff, quality service and I’m always confident that my vehicle will be taken care of. I’ve bought 12 vehicles from them over the years Knowledgeable staff, quality service and I’m always confident that my vehicle will be taken care of. I’ve bought 12 vehicles from them over the years and always use them for ALL maintenance and repairs! More

paul n. the best of them all I had a very expensive repair on my dodge ram . paul went out of his way and did some research on the repairs and saved me a thousand dollars . paul I had a very expensive repair on my dodge ram . paul went out of his way and did some research on the repairs and saved me a thousand dollars . paul is the man .I always go to him ,let me every step of the repair process. More

Fantastic. 10/10 will return Great and fast service. Kelly was very fast and helpful and explained things very detailed to me that i understood everything. I didn’t have to wait l Great and fast service. Kelly was very fast and helpful and explained things very detailed to me that i understood everything. I didn’t have to wait long for service. 10/10 will go back and highly recommended More

Awesome I like how my advisor explained everything and asked were there any concerns that I have with my car. They also washed it for me and once it was done I like how my advisor explained everything and asked were there any concerns that I have with my car. They also washed it for me and once it was done he just went over on what they did and I asked him questions about my tires making sure that they were okay and the thread on them. I appreciate my advisor for going over everything with me . More

Wait...Wait...Wait Pulled in, waited 10 minutes to be greeted. No update on vehicle status. 1 hour 45 minutes later, vehicle done, oil change, 15 minutes went by, had to Pulled in, waited 10 minutes to be greeted. No update on vehicle status. 1 hour 45 minutes later, vehicle done, oil change, 15 minutes went by, had to ask for my vehicle. Instead of getting their customers out, they would rather take care of new ones. Always on phone. Not very customer friendly. More

Too slow for just tires Just purchased a vehicle and the salesman said it's important to keep the nitrogen even for a balanced right. When I got home I notices two opposite Just purchased a vehicle and the salesman said it's important to keep the nitrogen even for a balanced right. When I got home I notices two opposite tires were higher than the other two. Russel from sales called to check up on things and I mentioned the tires. He said no problem bring it in anytime and we'll get them filled right away. Just come anytime when service is open. On a Friday at 15 minutes before closing time you wouldn't think it was a big dealt to even out the nitrogen tire press. They were too busy and close to quitting time and asked if I could come back Mon, Tues, Wed. I agreed to 7:30 am since the person told me they would get me right in. There is a dig difference between right in for me and an hour later for checking tires. Nitrogen filled tires are new to as it came with the new purchase already in them so maybe it's lack of knowledge. But the car was completed 50 minutes later and had to wait another 15 for someone to come tell me it was done. As my review says, too slow for me to just fill and check tires "Right away" More

Service department issues The service department needs to get their act together. The service advisor working on my issue was off the day I was scheduled to bring my vehicle The service department needs to get their act together. The service advisor working on my issue was off the day I was scheduled to bring my vehicle in for service. 1 - The service advisor checking me in that day didn't have a clue of what was needed to be done 2 - my vehicle was there all day and no one called me to tell me it was ready, I finally called them at 3:30 to find that the car was ready 3- no one reviewed with me what was done on the vehicle I was just instructed to go to the cashier to sign my documents and get my keys. When I questioned what had been done, the service advisor had no idea what was done. They need to take some lessons from Team Toyota on how to treat their service customers!!! More

Very disappointed So disappointed with the service I received today. I know they get busy before a holiday so I was at the dealership at 8 am to drop off for an oil c So disappointed with the service I received today. I know they get busy before a holiday so I was at the dealership at 8 am to drop off for an oil change. I asked how long and James the service advisor said not long. I asked if it would be done by noon. He said yes. Well at 3pm I hadn’t heard anything so I called and was told James wasn’t available and he would call me because my car wasn’t done. 45 minutes passed and I did not get a return call. I called and waited for 7 minutes before the call was even answered. Again James wasn’t available but the person who answered took the time to find out that my car was finally ready and James was finishing up the paper work. When I got there I was charged for tire rotation that I hadn’t been charged for previously. When I questioned it I had to wait for the advisor to come out and he said i was out of fire roarions but still had the oil changes in my plan. I asked why I wasn’t told when I dropped it off, he had no answer just that the amount was due. Never apologized for the ridiculously long wait for my car and seemed indifferent. While this was going on another couple were having their own issue with being charged $70 for a diagnostic test that they were not informed of a charge on ahead of time. I’ll be in the market of a new car soon and I doubt I will be buying it through Thomas. My daughter, my son, and I have spent a lot of money over the years but I think it is time to find a new dealer More