Thomas Kia of Highland

I went in to only get an oil change and a break light changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it again another 2 days after I told them that they messed it up and then they charged me for their mistake! They knew I had an exam I needed to get to so I did not have time to stay and argue about the charge. I got an e-mail and phone call checking in on my service and I complained about it both ways being promised that the head manager was going to contact me back. After reporting the issue, I waited for a week, then called again, then another week, called again, and this has been going on for over a month now! DO NOT GO HERE! THEY WILL RIP YOU OFF! More

Thank you so much for helping me get into a brand new car. I was so pleased that you took the time to care about what I really wanted and made it work for me the special attention to the color and the p car. I was so pleased that you took the time to care about what I really wanted and made it work for me the special attention to the color and the price was amazing.. I will make sure I tell everyone of the great experience that I had purchasing the care for your dealership. Linda K Allen. More

My experience with Thomas Kia of Highland was exceptional. I live on the north side of Chicago, and refuse to deal with Grossinger but did try to deal with another dealer closer to my house, Berw exceptional. I live on the north side of Chicago, and refuse to deal with Grossinger but did try to deal with another dealer closer to my house, Berwyn Kia, with no success. While in that dealer and getting no satisfaction with the sales experience, I decided to call Thomas Kia to check to see if they still had an Optima that I had seen advertised on their website earlier in the day. I spoke to Cheryl Gallo, the internet manager, who checked their system to see if the car was still there. The computer did show it, but she went the extra steps to physically see if the car was still on the lot and available before I drove all the way down there. It was, so I let her know that I was on the way! Upon arriving at the dealership, Rodrigo greeted me at my car and and then let Cheryl know that I had arrived. Cheryl soon appeared with a gracious smile and let me know that the car was a little dusty from the lot, so it was in the back being washed before I saw it. It came from the back shortly, and I drove the car with Cheryl and decided to go forward with the purchase. Most dealerships that I have dealt with in the past made negotiations while buying a car very painful. Everyone at the dealership was extremely pleasant, patient and friendly during this process. The negotiations took place with sales managers, Rodrigo and Frank, since this was an internet sale. At this point of the day and after the first dealership experience, I had a pounding headache and they were very patient when I didn't understand some of the calculations that I was being presented with. Cheryl was there the whole time though, putting me at ease. After arriving at figures that worked for both of us, the financial process was very quick and painless since the rate was figured in during the negotiation process. I think I was only at the dealership for about 2.5 hours from the time I drove in to the time I drove away with my 2013 Optima EX. With all this taken into account, I would definitely recommend Thomas Kia and would make the trip to buy a car there again. Cheryl is definitely an asset to the dealership. She was one of the most pleasant people that I have ever dealt with at a dealership. She was honest and up front from the first moment that I contacted her. If you are in the market for a Kia, definitely start with an internet quote from her first and I think you will avoid alot of the hassle that comes with buying a new car and she will make the process easy and painless. Oh, and if you are one of those people that keep their car forever (I am not), they throw in a lifetime warranty for the powertrain! More

The equipped Sportage I wanted was not available, so i appreciate my sales person Mary Kay was very professional she was not pushy, instead she immediately searched and found vehicle i wanted and held it appreciate my sales person Mary Kay was very professional she was not pushy, instead she immediately searched and found vehicle i wanted and held it for me. When it came in it was exactly what i wanted no more no less at a price the worked with my budget. The vehicle perfectly matched my needs without buying extras I do not want and that saved me thousands. That's why I felt it important to give this survey, most dealers only want to push what the have on the floor to make a sale now. This is a big purchase I make every couple of years, I want what I want not what a salesman wants to sell me if he doesn't have what i want. More

Sales manager was a rude jerk....then chased us into the parking lot with rude comments and eventually left telling us to know our #@% facts. Are you kidding me??? If I was Thomas I would fire him immediate parking lot with rude comments and eventually left telling us to know our #@% facts. Are you kidding me??? If I was Thomas I would fire him immediately!! More

financing not as stated. costs not appropiate added to total. car not cleaned. deceptive sense of trust provided to customer. really feel like I have been taken! total. car not cleaned. deceptive sense of trust provided to customer. really feel like I have been taken! More