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Thomas Kia of Highland

Highland, IN

4.4
966 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 966 reviews

July 04, 2023

Clean and Courtious Service Department kept me informed with the progress of my car and washed it. More

by Timpowers742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neddie Burks
July 03, 2023

Great service. Great customer service. Very attentive. Overall I would recommend Thomas Kia to family and Friends More

by Marlanapayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Devine
June 28, 2023

Took my Telluride to get serviced for multiple things at once. After telling the service representative about the extra tire protection that was purchased as well as electrical. They first failed to properl More

by smchavez21
Service Communication
Recommend Dealer
No
Employees Worked With
Neddie Burks, Nate Bizic
June 23, 2023

what was needed done did not get fixed, and not it is making another noise alone with the problem More

by jennabmercer
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matt Summar
Jun 24, 2023 -

Thomas Kia of Highland responded

I'd love to help, I can't make out what you are referring o but can you call me at 219.934.2266 Neddie Burks Service Mgr

June 19, 2023

Have purchased 4 vehicles in the past 10 years or so and the service and professionalism is top notch. The service manager Neddie B. makes sure that everything is taken care of and keeps me posted regularly More

by Mikemac1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neddie Burks
Jun 20, 2023 -

Thomas Kia of Highland responded

Thank you!

June 19, 2023

Went In for an oil change and they over filled it by a quart of oil! Had to take it to another dealership to fix their mess up. More

by Shell081012
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Neddie Burks
Jun 20, 2023 -

Thomas Kia of Highland responded

Proper Service is very important, I would love to find out a little more. Could you call me directly at 219.934.2266 Neddie Burks Service Mgr. I'm available all day today.

June 18, 2023

Professional and courteous service really enjoyed the experience with the service manager Mr. Burks thank you again for all of your help from the service advisors to course the service manager. He is inc More

by tmmbuckne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neddie Burks
Jun 20, 2023 -

Thomas Kia of Highland responded

Thank you for the kind words ;)

June 16, 2023

I went there to get some repairs on my 2022 Kia sorrento. the car was under warranty. They told me that is not under warranty. More

by edwardbriggs76@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Neddie Burks
Jun 20, 2023 -

Thomas Kia of Highland responded

Hi, I'd love some information on the issue. Your vehicle has a 5yr or 60,000 warranty on nearly all components so in most cases unless there was damage it would be covered. Can you call me at 219.934.2266 Neddie Burks Service Mgr I'm available all day and would love to solve this.

June 14, 2023

They offer an at home atmosphere though the door. I walked into this dealership in December to purchase my 1st Kia. No haggling, and no stress. A very smooth process overall. I recently had my 1st s More

by Amytheresabillups2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 20, 2023 -

Thomas Kia of Highland responded

Thank you!!

June 08, 2023

I hate this place. I went to purchase a car from them and they never disclosed anything being wrong with the vehicle. I asked if they would drop the price because I did More

by rex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
Jun 09, 2023 -

Thomas Kia of Highland responded

Thank you for the feedback. Please keep in mind...we are 100% upfront and when purchasing a 164,000 mile used 12 year old vehicle it will not be perfect. The salesperson was transparent and had you sign in 8 places before you decided to purchase so you were very clear the vehicle will have no warranty and sold as is. We would love to help everyone have a new car or a certified car with warranty but understand there are old cars that people still like to buy but understand repairs may have to be made. To help I would give to back the full price you paid if you want to buy a new KIA with 100,000 warranty.

Jun 09, 2023 -

rex responded

Nick Walker was not transparent at all. You speak as if you were there and that is not true at all .

Jun 09, 2023 -

Thomas Kia of Highland responded

Thanks again, I would be happy to switch you into a vehicle with warranty anytime you like. Please feel free to call if you would like to. 219.934.2266 Tom B

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