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Thomas Kia of Highland
Highland, IN
975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 975 reviews
May 06, 2019
Very please with the customer service MR. BURKS AND HIS STAFF HAS EXCELLENT CUSTOMER SERVICE I COULD HAVE ASK FOR A BETTER DEALERSHIP TO PURCHASE MY KIA OPTIMA. Thank you Kia MR. BURKS AND HIS STAFF HAS EXCELLENT CUSTOMER SERVICE I COULD HAVE ASK FOR A BETTER DEALERSHIP TO PURCHASE MY KIA OPTIMA. Thank you Kia More
by Tesha blissett, 1971
Verified CustomerEmployees Worked With
Neddie Burks, Kimberly Degoey
May 06, 2019
Had a recall Everything was fine until they washed the car. It took longer then they said and it was very frustrating. Said they got behind. For $28 dollars it co Everything was fine until they washed the car. It took longer then they said and it was very frustrating. Said they got behind. For $28 dollars it could have been Little cleaner. More
by TERRIDROZD
Employees Worked With
Kimberly Degoey
May 06, 2019
Very professional service department. I was in need of an oil change and was unable to make an appointment due to being out of town. I called Rich in service and even though they were extr I was in need of an oil change and was unable to make an appointment due to being out of town. I called Rich in service and even though they were extremely busy on a Friday he got me in and even took care of a recall that needed to be addressed. Excellent service as always. Don't go anywhere else but Thomas Kia. More
by ronrad65
Employees Worked With
Neddie Burks, Mike Magee, Nate Bizic, Tom Seely, Mathew Summar, Sherri Cohn, Daenen Badie, Kimberly Degoey, Rich Obacz
May 05, 2019
Satisfied Customer I took my car in for an oil change and software update. I was greeted by the service manager and the service advisor. The waiting room atmosphere is p I took my car in for an oil change and software update. I was greeted by the service manager and the service advisor. The waiting room atmosphere is pleasant. The amenities-popcorn , cookies, and coffee machine are a nice treat. Wait time was reasonable. A service advisor had my car washed. He walked me to my car after it was ready. He thanked me for coming in. He was so cordial. The service department goes above and beyond to ensure the customer is satisfied. More
by NESEVOSS
Employees Worked With
Neddie Burks, Kimberly Degoey, Rich Obacz
May 04, 2019
The perfect experience Today my husband and I purchased two brand new Kia Optima! My experience was so wonderful our sales man John was such a delight. The entire staff man Today my husband and I purchased two brand new Kia Optima! My experience was so wonderful our sales man John was such a delight. The entire staff man us feel welcome and comfortable. They never rushed us while we was making our selections! I didn't think we would be able to walk out with two cars but they perform some severe magic for us and made everything happened. We are so happy with our vehicles and the entire experience with the staff! Thank you so much John and the staff at kia More
by Nharp83
Employees Worked With
John Roney
May 03, 2019
The car I bought broke down three weeks after I bought it the car I bought broke down within 3 weeks of purchase costing me $200 to fix before I even made the first car payment I will never go back there to the car I bought broke down within 3 weeks of purchase costing me $200 to fix before I even made the first car payment I will never go back there to buy a car More
by Ripped off customer
Employees Worked With
Mathew Summar
May 03, 2019
Unexpected purchase I came in to buy tires for my Optima.. with no thoughts of purchasing a car.. a customer had a Genesis and I’ve always wanted one(eventually not Satur I came in to buy tires for my Optima.. with no thoughts of purchasing a car.. a customer had a Genesis and I’ve always wanted one(eventually not Saturday) but totally forgot about how nice they were. Service said we have one here. Test drive it while we look up ur tires. Test drive it and fell in love! The finance went fast not 6 and 7 hours like other places! Car was washed everything moved to the new vehicle.. even my sunglasses! Lol.. now it have BIGGS.. that the name of the car! Thank you all.. More
by shonitatt
Employees Worked With
Neddie Burks, Tom Seely, Mathew Summar, Daenen Badie, Mohamed Youssef, Kimberly Degoey, Allen Kilbury, Rich Obacz
May 03, 2019
They are very polite. Kia gives me confidence when I drive around town in my Niro. The car is excellent on gas milage. The staff a Thomas Kia are knowledgeable about the A Kia gives me confidence when I drive around town in my Niro. The car is excellent on gas milage. The staff a Thomas Kia are knowledgeable about the Automobiles they sell. More
by Bennett68
Employees Worked With
Nate Bizic, Tom Seely, Sherri Cohn, Daenen Badie, Mohamed Youssef, John Roney, Kimberly Degoey, Mary Pasyk, Rich Obacz
May 03, 2019
Terrible experience made better I was car shopping and did not even have KIA brand in mind. I happened to be at the Ford dealer across the street and my husband wanted to stop at KIA I was car shopping and did not even have KIA brand in mind. I happened to be at the Ford dealer across the street and my husband wanted to stop at KIA and look around. I did not find anything that caught my eye until Jose pulled up a 16 white Sorento. Fell in love with it when i test drove it. Took it home, showed the family and brought it back. I told them i will be back with my parents that same day to finalize the deal. We came back and another sales associate SOLD the car i was coming back for. So i was NOT happy at all. They gave me a silver one that was kind of similar but did not have all the features on it as the white one did. Well, the silver one had ALOT of issues wrong with it so i became even more angry and disappointed with this situation. Jose was not available nor knew about anything that was going on with the car, so Mohammed stepped in and i can say, he is BY FAR the best salesmen i have ever met. No matter what the situation was he always kept a smile on his face and made sure i was taken care of. Tom (the GM) on the other hand, if i could give him a 1 star by himself i deff would. He knew the headache i was going through and when i spoke to him on the phone i did not get an apology, NOTHING! When i called to complain, he told me he would call me back in 5min and he LEFT FOR THE DAY! Til this day im still technically waiting for his call back. But guess who handled it, Mohammed did! Needless to say, Mohammed was able to get me out of that 16 Sorento and into a BRAND NEW 2019 Optima in the WHITE color that I originally wanted! Thank you Mohammed! I also would like to add that NEDDIE in service is a very nice and professional man! He gave me a courtesy free oil change for all of my inconvenience! Thank you as well Neddie!! More
by Jserrano92
Employees Worked With
Neddie Burks, Tom Seely, Mathew Summar, Jose Martinez, Mohamed Youssef, Rich Obacz
May 02, 2019
I brought my Kia soul in for a recall. I was greeted immediately by a service representative. He got my information and asked if I had any questions. I was out in less than hour. Very profe I was greeted immediately by a service representative. He got my information and asked if I had any questions. I was out in less than hour. Very professional service and staff. More
by Bamorr
Employees Worked With
Rich Obacz
