Thomas Kia of Highland

I am highly disappointed in the care I received from you last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by th last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by the car, Kia Forte needing spark plugs and fuel injection. I paid $500 something to get the car fixed. I’m a senior on a fixed income. I don’t have money to waste. Upon living no one walked me to my car as they always did. Now I no why! The car still shakes to a lot!!! From what Jacob told me, that the car would stop shaking if I get the spark plugs!! Now he says I need a Cataliter Converter!!! I cannot afford guessing games! Don’t tell a customer that the problem will be resolved and it’s not resolved!! I have bought 2 cars from you! This is terrible!! I hope that the new spark plugs have been placed!!! Highly Disappointed Linda Hudson More

Angie was awsome! ! Well worth the drive from Chicago to get my car with Angie at Thomas Kia!! I recommend it! ! Well worth the drive from Chicago to get my car with Angie at Thomas Kia!! I recommend it! More

I have purchased four cars from this dealership over the passed 14 years and have been very pleased with the service. passed 14 years and have been very pleased with the service. More

It’s a nice dealership that’s why i go here but you can definitely find the service somewhere cheaper definitely find the service somewhere cheaper More

While the service department did fix my car’s problem, my car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service department and reception. More

THIS SERVICE DEPARTMENT HERE IS Terrible DO NOT TALE YOUR CAR HERE AT ALL IF YOU DO YOU WILL BE PISSED OFF PLEASE TAKE YOU CAR FOR SERVICE TO MERRILLVILLE KIA CAR HERE AT ALL IF YOU DO YOU WILL BE PISSED OFF PLEASE TAKE YOU CAR FOR SERVICE TO MERRILLVILLE KIA More

Angie was so great! This is our 4th KIA from Thomas KIA! You’re the best! This is our 4th KIA from Thomas KIA! You’re the best! More

My husband and I had an amazing experience working with Janelle. From start to finish, she was professional, knowledgeable, and truly went above and beyond to make the car-buying process smooth and stress- Janelle. From start to finish, she was professional, knowledgeable, and truly went above and beyond to make the car-buying process smooth and stress-free. Janelle took the time to understand what we were looking for, answered all of our questions with patience, and never made us feel pressured. Her honesty and dedication to customer satisfaction was evident every step of the way. If you’re looking for a great car-buying experience, I highly recommend asking for Janelle! More

Mike Magee was very knowledgeable and helpful. He answered all my questions and made the whole experience very pleasant. He answered all my questions and made the whole experience very pleasant. More

Purchasing out of state can be difficult, especially when you’re buying used. Caulin and his team took great care of me. They did not add on any unnecessary fees and offered the vehicle at a very fair price. you’re buying used. Caulin and his team took great care of me. They did not add on any unnecessary fees and offered the vehicle at a very fair price. They were able to ship the vehicle and it arrived very quickly! Would absolutely reach out for my next vehicle. More