Thomas Kia of Highland

Great Richard is always very informative and keeps you posted on the service to your car..Richard has outstanding customer service skills and is an asset to Richard is always very informative and keeps you posted on the service to your car..Richard has outstanding customer service skills and is an asset to your dealership! More

Brakes, hoses etc Had a ton of stuff done to keep my Kia Optima Hybrid running at tip top shape. Have 147000 miles on it and still running. Had a ton of stuff done to keep my Kia Optima Hybrid running at tip top shape. Have 147000 miles on it and still running. More

In and Out The advisor checks you in right away, find out why you're there and gets the service started. Of course what you're getting done deciphers the length The advisor checks you in right away, find out why you're there and gets the service started. Of course what you're getting done deciphers the length of time spent there, but overall service is fairly quick! The wait is never excessive. More

Pleasant and easy I went in looking for options on lowering my car payments I did not accomplish that but much happier with the decisions I made my salesman was knowled I went in looking for options on lowering my car payments I did not accomplish that but much happier with the decisions I made my salesman was knowledgeable about cars and I didn't feel rushed into any decisions and finance person made everything very easy. Not lowering payments but 2 new cars and half the intrest ,and there is something to be said about reliable vehicles More

Routine Maintenance Feels like family, but you are treated like royalty whenever you visit the Service Team at Thomas Kia. Service reminders lest we forget; a friendly s Feels like family, but you are treated like royalty whenever you visit the Service Team at Thomas Kia. Service reminders lest we forget; a friendly smile and cheerful service while we wait; and a post-visit follow-up. Before - during - after. The only way to make it more enjoyable would be to pay us for the visit. More

Service Department I always bring my car to the dealer for oil change and any other things that might need to be done. I relay on the service department to keep my car I always bring my car to the dealer for oil change and any other things that might need to be done. I relay on the service department to keep my car in excellent condition. I am never disappointed! More

An OK Experience My car was dropped off over night. I was called the next day almost by closing time to be told that the mechanic heard nothing wrong with the car. Ser My car was dropped off over night. I was called the next day almost by closing time to be told that the mechanic heard nothing wrong with the car. Service Manager contacted me expressed his apologies and that he was going to ride with the mechanic to get it figured out. My biggest concern wasn’t that it took an extra two days to fix my car but my service rep’s overall demeanor. I never heard “I’m sorry”. When she called her tone clearly showcased annoyance as though she was inconvenienced that I could not answer the phone because I was at work. I don’t complain much and Rich and Service Manager have always been great but this experience could have been totally rectified by having someone who was a little more considerate for inconveniencing a customer. More

Great Customer Service! Thomas Kia continues to deliver great customer service. Comfortable waiting area with good reading material, TV, and refreshments. I am always greeted Thomas Kia continues to deliver great customer service. Comfortable waiting area with good reading material, TV, and refreshments. I am always greeted by name when I arrive. They complete my service in s timely manner and my vehicle is returned cleaner than when I brought it in for service. Big thanks to the service team!! More