Thomas Kia of Highland

Friendly Efficient Service I have been going to this service center for over a year now. I have never had a bad visit. Everyone is super friendly and seem to enjoy being there. I have been going to this service center for over a year now. I have never had a bad visit. Everyone is super friendly and seem to enjoy being there. Even though I live 5 miles from the Southlake dealership, I prefer to travel a little further to Thomas Kia. Thanks Rich, Neddie, Kim and Allen! More

Easy shopping experience We just bought the new 2020 Kia Telluride. We love it and couldn’t be happier. Had a great experience with John and would work with him again. We just bought the new 2020 Kia Telluride. We love it and couldn’t be happier. Had a great experience with John and would work with him again. More

Great service & Neddi was cheerful and helpful!! 10/10 Kia has been exceptional in their service dept the last 2 times I had to use them. It makes the cost less painful! Neddi went out of his way to enter Kia has been exceptional in their service dept the last 2 times I had to use them. It makes the cost less painful! Neddi went out of his way to enter my mileage claim number and even offered $10 off when my coupon didn’t pertain the type of oil change I wanted. More

Thomas KIA - Highly recommended Sam and Matt were very professional and helpful in my search for a new car they made me feel right at home . Thank you to them and all of their kn Sam and Matt were very professional and helpful in my search for a new car they made me feel right at home . Thank you to them and all of their knowledge of the KIA Could me and make him a decision on a new Kia Optima More

Wonderful! John and the rest of the staff were extremely helpful throughout the process. Customer service is definitely a priority at this dealership! The proces John and the rest of the staff were extremely helpful throughout the process. Customer service is definitely a priority at this dealership! The process was very relaxed and not rushed at all. More

Very impressed Rich was Very helpful and knowledgeable, he gave information that I did not know. Very friendly And I would come back again. Area was clean Rich was Very helpful and knowledgeable, he gave information that I did not know. Very friendly And I would come back again. Area was clean More

The Best OMG they were so friendly. I didn't have to wait at the door long at all. I waited maybe 35 seconds and most of that was the door opening up. They wer OMG they were so friendly. I didn't have to wait at the door long at all. I waited maybe 35 seconds and most of that was the door opening up. They were very fast and friendly. My car was ready before they said it would be. I got over 6 things done to my car. I would return and recommend this location to anyone with a Kia. My favorite!! More

Great communication and follow up with car in service My 2017 Kia Sportage had an unexpected malfunction with the knock sensor and had to be in the shop for 41 days. Rich at the service desk was beyond he My 2017 Kia Sportage had an unexpected malfunction with the knock sensor and had to be in the shop for 41 days. Rich at the service desk was beyond helpful and kept communication open the entire time. He was very thorough at explaining the process every time we spoke and made sure I was completely satisfied with my rental. I feel he built a great rapport with me and my expectation of the service was exceeded. More

Very good experience No was so helpful. He helped me with my first lease & now we have moved on to a 2nd one!!! My sister & I had a very good experience with everyone ther No was so helpful. He helped me with my first lease & now we have moved on to a 2nd one!!! My sister & I had a very good experience with everyone there. More

Poor maintenance service I have had an ongoing problem with the hatchback on my truck not properly opening that could not be fixed because the problem would not duplicate whil I have had an ongoing problem with the hatchback on my truck not properly opening that could not be fixed because the problem would not duplicate while I was at the dealership. On 2/27/19 the problem duplicated while I was at the dealership and the manager of the service department Neddie saw it duplicate and opened the hatchback with his hand and said it didn't open with the key fob because the car was on. He knew about the problem from the start and didn't say leave it si we can test it because it just duplicated. I dont think Neddie knows what he's doing. More