Thomas Kia of Highland

Always polite and professional I always am greeted by name and am acknowledged as soon as I walk in the door. Rich always gives honest feedback and is great, he always makes sure to I always am greeted by name and am acknowledged as soon as I walk in the door. Rich always gives honest feedback and is great, he always makes sure to ask how my daughters are doing which always throws me off how he remembers! My car is always washed when I take it in and I love it. Lastly, everyone always has a smile on their face and is eager to assist customers. More

Very good Friendly and knowledgeable. They offered a ride to my home. WiFi and charging station. Complimentary drinks and snacks. Washed car and walked me to my Friendly and knowledgeable. They offered a ride to my home. WiFi and charging station. Complimentary drinks and snacks. Washed car and walked me to my car after service. More

Service Very friendly and kept me informed on what was going on with my car and about how long I had left to wait. Then they walked me to my car when it was d Very friendly and kept me informed on what was going on with my car and about how long I had left to wait. Then they walked me to my car when it was done More

Issues with my oil light Rich was able to get me in right away and took great care of me. Neddie took the time to explain what happened. I called that day while leaving work Rich was able to get me in right away and took great care of me. Neddie took the time to explain what happened. I called that day while leaving work and they had me come in right away. I appreciate their promptness and friendly service More

Survey Very plesant atmosphere. Kia team employees greet you by name and show great hospitality during your stay for service. They are very detailed in expla Very plesant atmosphere. Kia team employees greet you by name and show great hospitality during your stay for service. They are very detailed in explaining what service or services needed to maintain the operation of your vehicle. More

Stinger harnass recall. I was met at the door and greeted by name by Rich. He kept me advised throughout the day on the status of my repairs. I was met at the door and greeted by name by Rich. He kept me advised throughout the day on the status of my repairs. More

professional I choose to get my oil worked on here because I trust the shop.I can leave there knowing everything is fixed and safe to drive.Thats not so easy to fi I choose to get my oil worked on here because I trust the shop.I can leave there knowing everything is fixed and safe to drive.Thats not so easy to find these days. More

required maintance This was just normal maintance required on the car and everything was taken care of in a timely manner to which I was completely satisfied This was just normal maintance required on the car and everything was taken care of in a timely manner to which I was completely satisfied More

screw loose Had my son take sante fe in for oil change dec. 22. I reviewed the inspection document and the document gave it a clean review that everything checke Had my son take sante fe in for oil change dec. 22. I reviewed the inspection document and the document gave it a clean review that everything checked out green and nothing else was noted or quoted as needing repair or more service. Son was heading back to college, thus he backed into the garage to load up his belongings. After he left I notice a fresh oil stain in the garage. It was a lot for the short time he was there. So, I had him return from Valpo to switch vehicles so I could get this fixed. Tonight I pulled the car into the garage. Headlight was out. coolant was almost empty. far below Low. after much investigation I found the oil plug to be so loose I cold screw it with my hand. Once I tightened it, no more leak. also topped off coolant and replaced headlight. Not a happy visit to say the least. More

Oil change & tire rotation Rich was great with me in helping me with my visit. Also the service was super fast in getting me out at a good time Rich was great with me in helping me with my visit. Also the service was super fast in getting me out at a good time More