Thomas Kia of Highland

Above and beyond customer service.. They went above n beyond to make everything perfect... from the costumer service to the end when I had to pick up my sparkly clean car!!! They went above n beyond to make everything perfect... from the costumer service to the end when I had to pick up my sparkly clean car!!! More

Last minute emergency from afar. I'm a truck k driver and customer means everything to me. They worked with me to get my car fixed that was several states away. So that my son and my I'm a truck k driver and customer means everything to me. They worked with me to get my car fixed that was several states away. So that my son and my grandbabies were not stuck without a car. Thank you. More

Dont use, crooks I baught brand new car from them only to find it was broken before I even left the lot. They didnt do anything because they were closing so they told I baught brand new car from them only to find it was broken before I even left the lot. They didnt do anything because they were closing so they told me to come next day. I came the next day and I'm just regular customer, like I didnt even buy the car from them. (This is the second car within 4 months). They fix the issue, takes then about a week. I go pick the "brand new" car (car had 745 miles when I baught it, they failed to tell me this till the very end of the contract) and the sales manager tried to talk to me about why I left a bad review. I told Neddie "u sold me a peice of **** car and now ur treating me like I've had this car for years and just coming in for service. He sayse, your reviews dont really matter, people are gonna come here anyway. This was the point where I realized 100% these people dont care at all about the customer. I felt it before but this was it, you cant get any worse then this, this mentality is horrible. Anyway I leave and the next day me and my fiance go to target. When we get back our "new car" is not locked and the driver door is just clicking. Making weird clicking noise. I cant lock or unlock the car. So I take it it, it takes me 2 days to take it in because I cant just stop my life because these guys sold me a damaged car. So I take it in, I have to go to enterpriss because they dont have a loaner. This is xxxxty process because I have 2 kids and this is the second time in 1 week I have to move them from car to car. They call me to pick up car on Saturday, again I cant just stop my life to drive 1 hr each way because younfinaly fixed the new broken car u sold me. I couldn't make it till Monday. I take the car back Monday and guess who called me on Tuesday. ENTERPRISE. Asking me to pay 2 days rental because the dealer didnt want to cover it. This is ultimately pathetic, time after time this dealership has shown their true colors. After making over 10k off me they cant even pay for rental that is their fault. I advise everyone to stay away from this place. I would go to Matteson or Orland park. I have purchased a new car from all 3 Kia dealership and approx 4 new cars from other dealerships. This dealership is by far the worst. They will RIP you off and take your money anyway possible while leing and smiling to your face. For your own sake, go elsewhere. More

Excellent Service John was my salesman and greated me and my father as soon as we arrived. He was very informative and got to know Me and understand what I was looking John was my salesman and greated me and my father as soon as we arrived. He was very informative and got to know Me and understand what I was looking for and what I could afford. He gave great advice and was extremely informative in every question I had. He sold me a 2019 Kia Forte that I LOVE! He made sure to do a follow up call the next day to make sure everything was going well and I even felt comfortable calling him to ask a general question about the newer Kias. Service was top notch there! More

Exceptional Service Tram This service team -cEspecially Allen as always been very upfront and honest about all services provided. Takes time to explain maintenance and service This service team -cEspecially Allen as always been very upfront and honest about all services provided. Takes time to explain maintenance and services being rendered. More

Walked in with nothing, walked out with a beautiful used car Only gave me $300 on my trade-in car. The vehicle I purchased had trim damage and dealer didn't fix it. Also, the vehicle had no floor mats. Only gave me $300 on my trade-in car. The vehicle I purchased had trim damage and dealer didn't fix it. Also, the vehicle had no floor mats. More

Plates and clean car Neddie and Joseph green were so sweet and helpful:) I came in to get my plates put on my new vehicle and found Nettie and Joseph to be very helpful I Neddie and Joseph green were so sweet and helpful:) I came in to get my plates put on my new vehicle and found Nettie and Joseph to be very helpful I met others that were sweet as well they seem like they're really together with it and I love the way they treat their customers and I would say it's a wonderful place More

Very good Absolutely professional, waited on me immediately. Offered me water coffee and snacks. Let me know what they were exactly what they were going do how Absolutely professional, waited on me immediately. Offered me water coffee and snacks. Let me know what they were exactly what they were going do how long it would be. They were pretty much spot on. Nice people, would recommend them, anytime!! More

Best KIA dealership in NWI! Love taking my 2016 KIA Optima in for service here. The staff is very friendly and knowledgeable and I never feel like I’m gettin ripped off. My husb Love taking my 2016 KIA Optima in for service here. The staff is very friendly and knowledgeable and I never feel like I’m gettin ripped off. My husband and I wont go anywhere else! More