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Thomas Kia of Highland

Highland, IN

4.4
966 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 966 reviews

October 04, 2018

Good services I had no problem there sales person was great. Had a book about his self very funny.The car choose run good miles was very low. More

by Will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
October 03, 2018

Very frustrating to deal with, poor customer service I bought a used car on March 21, 2018, it was in the service department on April 10, then again on June 15 and June 26 and 27th . Completely ridiculou More

by lancer718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Andersen, Tom Seely, Mohamed Youssef, Allen Kilbury, Itxel Carlos
Oct 06, 2018 -

Thomas Kia of Highland responded

If your afraid to drive your car then call me and let's see what we can do to figure this out. You should feel comfortable and love driving your Soul anywhere. Please call me at 219.934.2266 ask for the GM Tom Seely

October 02, 2018

Great Service The Service team is always great & makes me feel welcome make feel at home. They always lets me know what they have to offer while I wait. More

by vasquezjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
October 02, 2018

Oil change Great customer service, price was right. Very comfortable atmosphere well you wait. Very welcoming when you arrive and the same when you leave. Would More

by ONELOVE83184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
Oct 06, 2018 -

Thomas Kia of Highland responded

Thank you, thank you, thank you for the great comments!

October 02, 2018

Great Always knowledgeable always friendly always helpful Wouldn’t take my car anywhere else. They keep me informed on the progress of the service being p More

by Ms Candycane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
Oct 06, 2018 -

Thomas Kia of Highland responded

Thank you! I will pass on the super comments!

October 01, 2018

Great experience Awesome experience. In and out in two hours. My salesperson and the sales manager were awesome. Everyone else was extremely friendly. Overall one More

by Cindiwalker7152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daenen Badie, John Roney
October 01, 2018

You lost a costumer I have no comment. It’s been a terrible, draining experience. I will not be returning or trading in my car at Kia in Highland. I will spread the word More

by ZEKAPEKA85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neddie Burks, Tom Seely, Mohamed Youssef, John Roney, Allen Kilbury
Oct 01, 2018 -

Thomas Kia of Highland responded

Hi, as I mentioned you're a good customer and that was a big reason we helped with replacing your brakes at no cost but when it came to wanting such a low payment on a newer car our hands were tied. Every ones situation in life is different and we can only do what the banks allow us. John and Mo showed you all the vehicles that might have worked for you but unfortunately they weren't what you wanted. Our door is always open if you look around and then change your mind. Again I'm sorry first that you had the accident (not your fault) with the Soul and that we couldn't satisfy all your needs.

Oct 02, 2018 -

ZEKAPEKA85 responded

You have no right to keep car hostage. Cornering your customer and demanding more money or a trade was a no fair play. To have car in your dealership or what you blame service shop for over a month and have things go bad once it is paid for and I pick it up with small kids no less to have to wonder what else is wrong? New breaks, let’s fix it! New starter! Maybe something else!? Who knows. It’s a sad feeling what you put me through. I wonder if banks would be able to get away holding money away from you the way my car sat at highland Kia? I don’t think so. So I go back to saying more information, more knowledge about people I work with since it’s simple. Your job was to make my car safe and ready and not make me come back day after day for a week. That was a last straw and then making me feel like I am scamming you for a deal. Have more common sense and respect for people who do come in fully trusting your service. Time is money Mr Neddie. You have a great year and sell as many cars. I won’t be back, good costumer or not. My time is precious.

October 01, 2018

Amazing Thomas Kia has the most amazing staff possible. Then genuinely care about you! I honestly feel like I’m apart of the family when I walk into the build More

by MARINEWIFE13X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Matt Summar, Mohamed Youssef, Allen Kilbury
September 28, 2018

Service was impeccable The service, price, and employees were great. The vehicle was also washed and cleaned afterwards, at no additional cost. Excellent place to do busin More

by Arty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Seely was as accommodating, polite, and knowledgeable as humanly possible. He is the best! , Tom Seely
September 27, 2018

Great place Pleasant experience everyone was very nice and helpful. Paperwork process was very quick, updates were given timely the entire time. During our visit More

by Sandersb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
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