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Thomas Kia of Highland

Highland, IN

4.4
966 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 966 reviews

September 27, 2018

tire service Great not much waiting and fast and friendly service and they seem to care about the comfort while we were waiting for our vehicle to be dons. More

by AZTECADEJALISCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mike Magee, Allen Kilbury
September 26, 2018

Personal friendly service Been taking my car to Thomas Kia for about 6 yrs. Staff is always friendly, answers all my questions, gets car repairs done in a reasonable length of More

by PL11820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kilbury
September 26, 2018

Great to deal with Friendly folks, always great to deal with. Always keep you up to date on maintenance, enjoy the waiting area if I need to wait for an hour, The will g More

by JAKENICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mike Magee, Allen Kilbury
September 25, 2018

Engine Replacement Staff supported and assisted every step of the way. Providing honest and quality service. This so important to consumers and future buyers. Continue t More

by leakreal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mohamed Youssef, Allen Kilbury
September 25, 2018

Worst dealership I have ever dealt with The people here have lied to me and sold me a car that broke down less than a week after I bought it. They also would not let me get into my trade-in More

by CASCHILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Andersen, Tom Seely, Matt Summar, Mohamed Youssef, Allen Kilbury, Itxel Carlos
Oct 02, 2018 -

Thomas Kia of Highland responded

Very sorry you had a breakdown. The older cars sometimes may require more TLC than the newer cars under warranty. I wish every car would last years with no problems. I do recall we offered to help out with the bill and do the work at our cost but you never came back? The offer is still open if you haven't repaired it yet?

Oct 03, 2018 -

CASCHILLER responded

That’s ok, the check engine light went on on the 20 th, 3 days after “ said “repairs were done at the discount. I’m afraid to drive the car and it has been sitting in my driveway since then. I drove it once and the acceleration that was “ supposedly “ fixed did not feel right and I got the check engine light checked elsewhere. I can’t believe that a car that was purchased would have broken down less than one week after purchase and that after waiting two weeks for the repair, three days later, the check engine light would go on again. This is utterly ridiculous, even for Thomas Kia. And your sorry is completely insincere.

Oct 03, 2018 -

Thomas Kia of Highland responded

Feel free to stop in between 8:30 am and 4:00 pm Mon - Fri. We stand behind any repairs we make.

Oct 03, 2018 -

CASCHILLER responded

In an amendment to my review, I have reported this dealership to both the BBB and the Indiana AG. I was NOT allowed to get into my trade in vehicle to obtain my personal property even though I asked for those specific items and have been given the run around when asked for reimbursement for those items which I believe is fair.

September 25, 2018

45,000 maintenance First time I scheduled work on a Saturday. Bad decision. Very busy, took over the time given. Had to come back to talk with Neddie. More

by LAG1398
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
September 25, 2018

Outstanding attentive service. I was leaving on vacation and a problem occurred which they fixed without delay even though the part was not a on hand. They exhibited concern and ing More

by MDMMAIL17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks
September 25, 2018

Great Experience This is my first Kia and everything has been great. The vehicle Soul + is a great option and is above my expectations. Sales and Service has been grea More

by ACWS47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Summar, Allen Kilbury, Mary Pasyk
September 25, 2018

Ask for John when buying your next car! I had a great experience at Thomas KIA of Highland. Everyone there is so nice and welcoming. Ask for John if you need any help. More

by mkubina7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Summar, John Roney
September 24, 2018

Love Allen and Neddie The service dept is exceptional. Allen takes care of me like I am the only person there. Neddie always take the time to address any concerns or needs More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
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