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Thomas Kia of Highland

Highland, IN

4.4
974 Reviews
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9825 Indianapolis Blvd

Highland, IN

46322

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Showing 974 reviews

November 10, 2017

Great Experience Usually going to a dealership you are nervous but walking into Thomas Kia you feel comfortable and welcomed. Thomas Kia has a great staff of salesman More

by Dan615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
November 10, 2017

John is the man to see for your car buying needs. I was in getting service on my Forte, I was approached by John while I was looking at cars. His knowledge of the Kia product is amazing. If you're loo More

by Coachw527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
November 10, 2017

I love Thomas KIA and I always get great service when I come the experience was great they worked within my finances and made me feel important and I felt no pressure love the cleanest of the shop More

by Donna triplett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mathew Summar, Daenen Badie, John Roney
November 10, 2017

GREAT Customer Service! Right from walking in the door I was greeted by all the sales people and also welcomed with a warm handshake from Jose. From there I was already blown More

by alex22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Summar, Jose Martinez
November 07, 2017

John Rocks!!!! I recently purchased a car from John here at Thomas Kia and it was an amazing experience. He is very knowledgeable about all of the vehicles and how More

by busymommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
November 06, 2017

Awesome sale didn't take long at all, I told him what I wanted and he made it happen. Diffently would go back and recommend to a friend More

by Ray78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mathew Summar, John Roney
Nov 06, 2017 -

Thomas Kia of Highland responded

Thank you for the kind words. I will pass that along to Matt & John.

November 06, 2017

great experience My wife & I bought a new Kia Cadenza from Jonn & this Kia dealership. We enjoyed working with John. He was patient & cutious. He kept telling us th More

by sh8dow@att.net
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roney
November 06, 2017

John is an amazing salesman John is super knowledgeable and is a great salesman, I’d defiantly see him if wanting to purchase a new or used car. He is helpful and helps make the More

by Cheriebarron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Roney
November 06, 2017

Treated like family ! Purchased 4 vehicles from this dealership in the past 7 years. My latest one was most memorable because of the salesperson. He was very professional a More

by Mikemac1205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, John Roney, Kimberly Degoey
November 03, 2017

Used 2008 VW Jetta disaster Purchased car in Aug 2016. First oil change watched the tech strip my oil plug because he did not use a torque wrench. (Saw it through window) Argued More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neddie Burks
Nov 04, 2017 -

Thomas Kia of Highland responded

Mark, You did take advantage of our LifeTime warranty on the engine/powertrain but brakes are a wear item and are not covered on any warranty. Mark, we are a very good dealership with good people that do strive to provide great service every time. I do believe there are always two sides to every matter and with a high mile, older car there are issues that pop up. I wish everyone could buy brand new vehicles with full bumper to bumper warranty but realize some folks want to save money on cars 7 to 10 years old. I know I reached out to you months ago but on Monday please give my service mgr a call at 219.934.2266 Mr.Burks. I'm sure we can figure this out, is that fair?

Nov 04, 2017 -

Mark responded

I totally understand that brakes are a wear item the issue was that there were not any brake pads at all on the car. (They were completely missing.). Also I noticed you did. Or even comment on the new oil pan and plug I overpaid on. I supposedly waited over an hour for the pan to come from VW and the pan was not a VW pan or plug. Not going to argue, I just want people to be aware of the things to look for at your shop. Just an FYI that my oil change took 4 hours 2 of that was waitin. For an oil filter. My only wish was that I recorded the technician stripping my oil plug by over tightening it. Then lying and me getting to pay for it. Again I am not looking for money. Just want people to know

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