Thomas Kia of Highland

Easiest Car Buying Experience EVER From the first time we talked with Jose Martinez, we felt at ease. He was easy going and not pushy at all. He was informative, friendly and attentive; From the first time we talked with Jose Martinez, we felt at ease. He was easy going and not pushy at all. He was informative, friendly and attentive; everything you want your salesman to be and nothing more. We had some questions about the used car we were looking at and they even allowed us to have it checked out by our personal mechanic to give us peace of mind. Once we settled on deal, the process was swift and painless. We could not believe how courteous and efficient the entire process was. Jim Knizek in Finance was the same way - very personable, informative and very helpful. He did everything he could to get us the best possible financing and more. We are very grateful for the extra effort he put into our sale. Thank you to Jose and Jim - we have shared our personal story with friends and family. Great customer service goes a long way with us and we definitely experienced it here. More

Rude managers horrible wait time I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to get my free car wash it takes over an hour. They gave me my oil change and forgot to reset something then when I came back they told me it would take five minutes and they were sorry they made a mistake but then after an hour they sent me to another dealership bc they said they didn't know how to fix the issues. When a sales man shook my hand his cigarette smell rubbed off on my hand and after washing my hands twice I still smelled like cigarettes. More

Swift I got an amazing deal! Jose Martinez helped me get the car I wanted and the business manager Jim helped me get the price I wanted! I got an amazing deal! Jose Martinez helped me get the car I wanted and the business manager Jim helped me get the price I wanted! More

Excellent service, friendly, knowledgeable personnel Thomas Kia of Highland is an excellent choice for anyone looking to buy a car. The salesmen were very friendly, not pushy! They knew more about every Thomas Kia of Highland is an excellent choice for anyone looking to buy a car. The salesmen were very friendly, not pushy! They knew more about every vehicle on the lot than humanly possible. They were super patient with us as we probably test drove 10 cars in one day. The finance person, Jim, was extremely helpful. He was able to explain everything to us. We have less than perfect credit and we are now on our way to better credit and are enjoying our 2016 Kia Sportage! Our daughter also bought a 2016 Sportage ! Thanks, Tho as Kia of Highland! Thanks to Jose, Jim, Mo, and Chris! More

Purchase a used vechile Saw a vehicle I was interested in and spoke with Mohamed on the phone for 45 minutes explaining what I was looking for and price range. He listened an Saw a vehicle I was interested in and spoke with Mohamed on the phone for 45 minutes explaining what I was looking for and price range. He listened and told me that the car I was interested in would not be the one I would like. He gave me 3 other options and pros and cons of each one. Never meeting the guy I could tell he was very honest, sincere, and in tune with specifically what I needed. I told him I did not want to drive 150 miles for a wasted trip and he assured me the vehicle he was recommending would work for my needs. He was right on the money! Could not be happier with this car and for the price I got I am very satisfied. I have been an educator for over 30 years and think that I have developed a very good understanding of peoples values and beliefs and I would highly recommend Mohamed and this dealership to anyone purchasing a used automobile. Sincerely Curt for Indianapolis More

Great I went looking for something around the price that I know that I can afford. Thanks to John & Nick I was able to get what I wanted I went looking for something around the price that I know that I can afford. Thanks to John & Nick I was able to get what I wanted More

Terrific :) Just bought a 2015 Kia Forte Ex for our daughter. Not only were we happy with the price of the car, we received nice compensation for our trade in. Just bought a 2015 Kia Forte Ex for our daughter. Not only were we happy with the price of the car, we received nice compensation for our trade in. Tracy Martin went above and beyond to not only get back to us with a quote QUICKLY but found the exact car we were looking for. Also, we were never pressured into adding extras, either with the car purchase or the financing. Thanks again to everyone at Thomas Kia of Highland. Look forward to working with you again in the future. The Goodmans More

Excellent customer service! I would like to personally than George Washington Jr. for assisting me with my new perchase of a Kia Optima! Thank you again! Great Job! I would like to personally than George Washington Jr. for assisting me with my new perchase of a Kia Optima! Thank you again! Great Job! More

Poor Customer Service The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helpe The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helped me at this dealership were Persa and Greg. I went in hoping to purchase a 2015 Kia Optima LX and when negotiating the price of the car, I made sure to specify that I wanted the price of the car before we did anything. They came back with a piece of paper that had four different options for me to choose from and each of them had three plus signs underneath the price of the car. The two sales representatives told me that these plus signs meant the title, tax and fees were included in that price. I asked a few times to be sure and each time I was told yes. So, since I thought I was getting a good deal on the car for the price they were giving me, I decided to purchase the car. Well, once I went to sign the paperwork, the total price was completely different ($2,000 more) and I was told that the title, tax and fees were NOT included in the price they were telling me. I still took the car, but I made sure to express my concerns and frustration before I left the dealership, and asked if there is anything they can compensate me for because I was wrongfully informed about the price; however, all I was told that there is nothing they can do for me except rip up the paperwork and act like nothing happened. This just added more fuel to the fire. Long story short, after a few more other obstacles with this dealership, I did decide to return the car, which worked out for the best. I ended up going to Southlake Kia and ended up getting the same car with added extras, lower miles, and a way better, lower price with GREAT customer service. I did end up writing the General Manager of this location and although I did receive an email back with an apology as well as a free service offer, I have no intentions of visiting this dealership again. More